We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Where was I supposed to cook?”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
Palace Backpackers Hervey Bay
Reviewed September 18, 2012 via mobile

Booked 3 nights and only stayed too! It was very cheap which was great for us as we were on a budget but my god!

People in our room were lovely and friendly but the room was very dirty. Toilets were dirty too!

The worse part was the kitchen. There was actually no burners on the stove!! Where we're we supposed to cook! You could actually see the ekectricals inside the stove!!

  • Stayed: October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank KWard126
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palace_Backpackers, Manager at Palace Backpackers Hervey Bay, responded to this reviewResponded November 3, 2012

Hey Karina H,

Thank you for your online review.

Since your stay with us in October 2011, our hostel has undergone extensive renovations to address many of the maintenance and cleanliness issues that the hostel had, one of which was to replace any broken or faulty Cookers/Stoves.

If you are ever in the area again, I encourage you to come and visit us and check out the new and improved Palace Backpackers.

If you have any more issues, please feel free to send a direct email to the Manager at hb_manager@palaceadventures.com.au.

Enjoy the rest of your travels and travel safely.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (100)
Traveler rating
Traveler type
Time of year
Language

58 - 64 of 100 reviews

Reviewed September 15, 2012 via mobile

We stayed here before and after our Fraser island 4x4 trip which we did through these guys. The trip itself was class and I could not recommend it enough! We had an absolutely amazing time. The hostel itself is good, they'll pick you up and drop off at the greyhound before the bus, helpful staff, nice apartment style accommodation so there's about 10-15 people in 2 or 3 rooms with their own kitchen and 2 showers/toilets in one unit. Clean, close to the beach an about a ten minute walk to woolies.

  • Stayed: August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Catrin12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palace_Backpackers, Manager at Palace Backpackers Hervey Bay, responded to this reviewResponded November 3, 2012

Hey Catrin12,

Thank you very much for your awesome review!

We are very pleased to hear that you loved your Fraser Island Tour and stay with us!

We hope you continue to have a fantastic time on your travels!

Travel safely

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 8, 2012

I stayed here before my Fraser trip! awful hostel, dirty, unclean and smells. Place had been flooded before hand. it also gets broken in too. no security camera, despite them saying they had. when i was there in total for Hervey bay it was broken into twice! awful for backpackers on a budget! I moved the minute i could.

  • Stayed: March 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank koddon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palace_Backpackers, Manager at Palace Backpackers Hervey Bay, responded to this reviewResponded October 1, 2012

Hello koddon,

Thank you for your online review. Since your stay with us in March 2012, our hostel has undergone extensive renovations to address many of the issues that you have stated. We are now proud to boast a fresh, clean and safer hostel for our guests to enjoy.

We have also installed a new Key Card locking system for all of our front and rooms doors, ensuring that they are self locking to prevent any guests from accidently leaving their room doors unlocked, thus preventing thefts from occuring.

If you wish to discuss any issues regarding the hostel further, please don't hesitate to send an email to our manager at hb_manager@palaceadventures.com.au, or call us on 1800 063 168.

We hope you enjoy the rest of your travels! Travel safely!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 8, 2012

When we came to this place, we were suprised how clean and fresh everything looked. Previous bad reviews had us worried, but apparently those were from before this place was renovated. A huge plus was the fact that there was a toilet and a shower right next to our room that we shared with only a few other people (compared to other backpackers were you have to go outside to another building for toilet/showers and it is shared for everybody).
Also, there was free wi-fi, common area where you could just chill inside or go outside, and even free transportation to the airport at the time that we needed. I would definitely stay here again.

  • Stayed: September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank bruno_omars
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palace_Backpackers, Manager at Palace Backpackers Hervey Bay, responded to this reviewResponded September 20, 2012

Hello bruno_omars,
Thank you very much for your awesome comments! We are very pleased to hear that you enjoyed your stay with us, and are very happy to hear that the renovations have made a positive impact!
We promise to keep up the good work!

Have safe and awesome travels!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 8, 2012

I stayed here for the night before and after my Fraser Island Tour, organised by this hostel. I had read the reviews on this place prior to arriving, so was very apprehensive about what I was going to be in for...and very pleasantly surprised!! I was put into a nice, basic, 4 bed dorm, which had a small balcony attached to it, with fresh linen handed to us on arrival by a very friendly receptionist. The rooms and communal area were really clean, and the beds were comfy. The unit was pretty basic, but it was fresh and clean so can't complain. It was a very different layout compared to other hostels-like a 'self-contained' unit, with a kitchen a communal area in each of the separate units, with several rooms in each of the units, with a couple of bathrooms in each unit. The reception staff were really helpful and friendly, filling us in on the key local places to see, and all the info we needed to gear up for our Frazier island tour. I did the 3 day self drive tour that is organised by the Palace Backpackers, and it was by far the most amazing 3 days of my trip!!!! Our tour guide was Pete and he was a top top guy!! He showed us all the best places on the Fraser island, was a fountain of knowledge on all the sites on Fraser, and was such a friendly, laid back person! Fraser is amazing, and I can't recommended this tour enough!!! So please, don't believe everything you read. This hostel may be basic, but it is clean, a nice layout with it being 'unit' style, rathe than a traditional hostel style, the staff are great, is good value for money, and their Fraser Island tours will be the highlight of your trip, just like it was mine!!!

  • Stayed: August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Wanderingpomme84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palace_Backpackers, Manager at Palace Backpackers Hervey Bay, responded to this reviewResponded September 20, 2012

Hello Wanderingpomme84,

Thank you for your great review!! We are very pleased to hear that you enjoyed your stay with us and had a fantastic time on Fraser; we have passed your lovely comments onto Pete and he is thrilled to hear it! Jump on our 'I am a Fraser Island Backpacker' Facebook page, where you'll be sure to find heaps of photos from your tour with Pete.

Have an AWESOME trip, and travel safely!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 17, 2012

The hostel was basically made up 8 units, with clean showers, communal area and kitchen. It is a bit of a party hostel but everyone has to be up early for there Fraser Is' tour. Hence it's quiet as a church mouse before midnight.

The tour run by these guys to the island is amazing and my all time highlight of traveling so far. The tour guide, Peter (summy) was brilliant and made an already stunning place that little bit better. With a very professional manor, but also a great laugh and a fountain of knowledge Pete was the perfect tour guide. The trip was everything we hoped it would be and more. On our trip we got to see all the highlights of the island and more, with loads of time at every location. The night life is nothing crazy, depending on the group, a few drinking games and a good feed is all the evening really brought. The campsite was everything we had be told it would be, BBQ's gas stove and some other basics. It is a bush toilet, but that all adds to the experience.

I cannot recommend this trip enough!

safe traveling..

Stu

  • Stayed: August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank stuart y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palace_Backpackers, Manager at Palace Backpackers Hervey Bay, responded to this reviewResponded August 20, 2012

Hey stuart y,
Thanks for your great review! Pete has seen your special mention, and is feeling pretty happy for it - he and the rest of our guides love hearing they've made Fraser a special experience for you all. If you haven't already jump onto our 'I am a Fraser Island Backpacker' facebook page ... you'll probably see photos of yourself from your tour!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 11, 2012

Intended staying for a week or more, fled after one night. I will pay heed to customer reviews in future, wanted to give the place a chance and discovered for myself that Palace Backpackers only seem to cater for trashy party goers. My bedroom was clean, fresh linen on arrival and the bed was comfortable; even though it took some effort getting into, I was on top bunk without a ladder??? Had to use the bedside cabinet to clamber up. There were 15+ people playing drinking games and shouting at the top of their lungs, right outside my bedroom. Luckily for me, they had a trip to Fraser booked for early the following morning...so I managed to get some sleep at around 1am. When I woke and went to the kitchen, I discovered goon boxes and mess everywhere...the toilet was covered in someone's [--], absolutely disgusting...not the fault of the hostel but the filthy animal staying there. I was so glad to pack up and leave. Palace has the potential to be a great hostel, but not until they draw up rules as regards drinking games, and times for when noise levels must be reduced. Obviously profit is being made from taking on large groups of young and reckless party goers...so for me, this hostel gets what it deserves...a bad review. Thumbs down.

  • Stayed: August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank TrishMol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palace_Backpackers, Manager at Palace Backpackers Hervey Bay, responded to this reviewResponded August 20, 2012

To TrishMol,
Sorry you didn't enjoy your stay with us at Palace. We don't actively seek out "trashy party goers" for our hostel, but as we don't have a bar we do allow guests to drink their own alcohol purchases on site which can sometimes result in a party! What was a disappointing night for you, was obviously a good night for them! We wish you all the best for your future travels.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Scarness
0.8 mi away
Palace Hostels
Palace Hostels
#25 of 54 in Hervey Bay
150 reviews
0.2 mi away
Sunseeker Motel
Sunseeker Motel
#1 of 1 in Scarness
14 reviews
0.2 mi away
Fraser Coast Top Tourist Park
Show Prices
Show Prices
Show Prices
0.5 mi away
Discovery Parks - Hervey Bay
0.4 mi away
Coconut Palms on the Bay
0 mi away
Friendly Hostel
Friendly Hostel
#4 of 8 in Scarness
186 reviews
Show Prices
Show Prices
Show Prices

Been to Palace Backpackers Hervey Bay? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Palace Backpackers Hervey Bay

Address: 184 Torquay Rd, Scarness, Hervey Bay, Queensland 4655, Australia
Location: Australia > Queensland > Fraser Coast > Hervey Bay > Scarness
Amenities:
Beach Free Parking Kitchenette Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #8 of 8 Specialty Lodging in Scarness
Price Range: $20 - $44 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Palace Backpackers Hervey Bay 2.5*
Number of rooms: 17
Official Description (provided by the hotel):
Palace Backpackers Hervey Bay is located a 50m from the beach and across the road of the Greyhound Bus stop! We offer dorm (4 beds to 10 beds) and private rooms. We are also happy to provide you 24-hour television access, secure lockers, communal laundry and entertaining areas. At Palace, we like to ensure you feel right at home during your stay. So why not check out one of our dorm, twin or double rooms and stay a night! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with TripOnline SA so you can book your Palace Backpackers Hervey Bay reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Palace Backpackers Hervey Bay Australia - Scarness

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing