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“Appalling customer service!!!!”

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Fraser Coast Top Tourist Park
Certificate of Excellence
Dublin, Ireland
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Appalling customer service!!!!”
1 of 5 bubbles Reviewed August 8, 2013

I travelled the east coast last month and stayed in plenty of caravan sites but this one I will never forget!!! The customer service was appalling!!!!
We booked this caravan site during our travel to Hervey Bay
The east coast road was very busy when we were on it with traffic and road works etc and so we got delayed!!! I called the lady I think her name was Liz and explained that we would be a few hours late..
she stated: if I knew ye would be this late I would never have taken this booking"
I couldn't believe her rudeness she told us buzz the bell when he get here and Hung up!!!
I was shocked ... We arrived just before 10pm (not even that Late!!!) and met the lady owner who opened the gate..
I greeted her and received a grunt she explained where to park
No thank you /good night/ enjoy our stay!!!
We were outraged and would never have stayed here only that we had our money paid..
We paid 30dollars for rudeness.. We didn't use any of the facilities . We were not offered the wifi, nothing
Couldn't wait to get out of there!!!!!

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank barbie212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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104 reviews from our community

Traveler rating
    68
    18
    12
    4
    2
See reviews for
17
52
5
1
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Swedish first
  • Any
English first
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed August 3, 2013

Small but impeccably kept site TV room with all indoor cooking facilities spotlessly clean sofa s pool table and loads of space. About a couple of hundred meters from beach front and walkable in tens mins or so to a variety of restaurants. But the big thing was the attitude if the management always very helpful and when I asked where I could hire a fishing rod to take my young sun fishing they said you can borrow a couple of ours. My kids went on the really long pier and caught over thirty fish jigging for herring, little girl caught 4 decent size mackerel on one cast which had seasoned local fishermen come over to see it. We stayed at 6 campsites on the way down from cairns all were good but this was the best !!

  • Stayed July 2013
    • Location
    • Cleanliness
Helpful?
Thank Batsboro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
39 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed August 2, 2013

We arrived in this camping thinking about a short stay, just for visit fraser island and we stayed 3 nights!!!! We had a powered site, really big and spacious.
The amenities are incredibly clean and nice.
There is a nice and big kitchen, with a common fridge, bbq and also a pizza oven! There is an amazing recreation room, with a comfortable tv corner, a pool table abd other stuff! We also used the swimming pool and the spa, really nice!
The structure has free wifi, extremely fast and the lady at the reception was the most gentle person we've ever met!!!
She helped us to organize the fraser island tour and the whale watching

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Valentina C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
74 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 bubbles Reviewed July 26, 2013

The Studio unit was adequate although pretty dated now. OK for a couple of nights but not for a long stay.

Close to the beach and shopping close by. Trips can be organised to Fraser Island from here

Good restaurant (Black Dog) close by.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank janice000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laurieton, Australia
2 reviews
5 of 5 bubbles Reviewed June 7, 2013

very clean and tidy park the managers Lyn and Gary are very helpful and go out of there way to make your stay the one you will never forget.They helped make it a happy park by having happy hour and watching the state of origin in rec. room we say 10 out 10 for the park and we will be back dave and marg

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank bogandav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed May 26, 2013

Great location to the beach and shops. We also went to Fraser from here and were very accommodating with our camper van while we were away. The kitchen had superb facilities and also had a very big recreation room with flat screen tv, pool table, Internet, book exchange etc!

  • Stayed May 2013
    • Location
    • Cleanliness
Helpful?
Thank JerryLane87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leighton Buzzard, United Kingdom
Level Contributor
134 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed February 26, 2013

I could go on and on about this site. The service is brilliant, Liz was so helpful and even organised our trip to Fraser Island. I was constantly being a nuisance seeking help and information but whatever my needs they were dealt with swiftly and without fuss. You don't need plates for your food, as you can eat it off the floor, the site is so clean! Everything is immaculate and the swimming pool with spa bath are full of mineral water, sheer luxury. When on holiday you want it all to go smoothly - here it does. If camp sites were in the Olympics, this one would get a gold medal!

Room Tip: I was in a camper van so I cannot advise in this section.
See more room tips
  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank mpgshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fraser Coast Top Tourist Park

Property: Fraser Coast Top Tourist Park
Address: 21 Denmans Camp Rd, Scarness, Hervey Bay, Queensland 4655, Australia
Location: Australia > Queensland > Fraser Coast > Hervey Bay > Scarness
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool
Hotel Style:
Ranked #5 of 8 Specialty Lodging in Scarness
Price Range (Based on Average Rates): $
Hotel Class:4 star — Fraser Coast Top Tourist Park 4*
Number of rooms: 12
Official Description (provided by the hotel):
Fraser Coast Tourist Park is newly owned and operated. Peaceful, clean, tidy & secure (gated). You will enjoy hours of entertainment in the enormous recreation room,with Pool Table. Relax in our HEATED THERAPEUTIC MINERAL POOL & SPA! The perfect way to unwind after a day sightseeing and touring. Other facilities include Guest laundry, BBQ/Camp Kitchen (featuring Pizza Oven), Internet Kiosk & Tour Desk. Our friendly staff will assist you with tour bookings and recreational activities at The Tour Desk. We assist all our guests onto their caravan site, ensuring a stress free start to your holiday. Plenty of room for a Motorhome or camper, accommodation available in one bedroom fully refurbished en-suite cabins or Studio Units and shared or private backpacker Rooms. ... more   less 
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Also Known As:
Fraser Coast Top Tourist Park Hervey Bay, Australia - Scarness

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