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“great slopeslide resort”

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Sundance Resort at Big White Ski Resort
Ranked #1 of 3 Hotels in Big White
Certificate of Excellence
Canada
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“great slopeslide resort”
Reviewed April 21, 2012

We stayed here in March 2012 and had a fantastic stay. Family of 5, 3 small kids, we were in a 2 bedroom unit. Was well appointed, a nice layout (rooms on opposite sides of the condo), nice updated kitchen and modern bathrooms. Lots of storage space and in-room laundry. There are ski lockers downstairs that are easy to access.

The common areas were great - nice common room with fire, tv and pool table, a games room for kids, a movie theatre, steam room and outdoor pool with slide and 2 hot tubs. The pool was heated, but on the chilly side (at least for parents), but the 2 hot tubs were very warm.

Very friendly staff at the resort.

Easy ski out to the lift. 5-8 min walk to the village on a lit snow trail, nice walk to/from dinner, but often we carried the kids up the hill on our way back home.

Overall, exceeded my expectations. We had a great trip, and would stay here again. I think this was the nicest resort on the hill (outside of individual chalets - but the kids wanted a pool). Also loved Big White - very relaxed ski resort, family friendly, great skiing, especially in the glades. Excellent ski school and children's program.

Room Tip: we were on 2nd floor - elevators were slow, so an easy walk up 1 flight of stairs. I wouldn't h...
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  • Stayed March 2012, traveled with family
    • Value
    • Location
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Helpful?
7 Thank willtravel5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCR, Manager at Sundance Resort at Big White Ski Resort, responded to this review, August 6, 2015
Dear Willtravel5,

Thank you for your thorough and thoughtful review of Sundance Resort at Big White Ski Resort. Sundance is now under new management. We plan to raise the level of service at Sundance making it one of the best choices for a Big White vacation. We hope to host your family soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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85 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Any
English first
Auckland
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 18, 2012

Travelled here in March 2012 for work. We stayed in a 1 bedroom condo on the backside of the hotel, we had a view up the hill of private properties but it was still a beautiful view. Our room was perfect, it had a big living room area and a separate big bedroom with a queen bed (not so comfortable but still good) and a very good sized bathroom. We were greeted with an awesome welcome package and lots of information about the resort. Sundance was about a 5 minute walk from the village but there is a free shuttle that comes every half our or so that takes you right in.

Big White by far had the best snow on our trip! And the village atmosphere is awesome, full of happy friendly people that are always willing to help out.

  • Stayed March 2012, traveled on business
    • Value
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Helpful?
4 Thank JaiMarie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCR, Manager at Sundance Resort at Big White Ski Resort, responded to this review, August 6, 2015
Dear JaiMarie,

Thank you for your great review of Sundance Resort at Big White Ski Resort. Sundance is now under new management. We plan to raise the level of service at Sundance making it one of the best choices for a Big White vacation. We hope you will return soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
brisbane
Level Contributor
57 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed January 17, 2012

not sure what all the comments were about the pool/spa area but i was there a few years ago and it was fantastic. the little slide was fun and sitting in the hot tub overlooking the mountains with snow is heaven. the heated floor was great and worked fine. we stayed in the second building and had good ski out, but yes the ski in part is a bit of a steep turn, but safe and unless you were a novice it should be fine. it is a little walk to the village, but we never carried groceries so wasnt a big problem, we went out every morning and night and it didnt concern us to walk 5mins (walked off some of our meals/drinks!). personally our bed was large and comfy and the room was facing the back (up mountain), so never had a sun problem - it was always well heated and also quite large for 2 people. staff were very helpful even at 3am when we had to get our shuttle. i recommend it as long as your not expecting to be in the middle of the village or have onsite bar/rest.

  • Stayed February 2011, traveled as a couple
    • Value
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Helpful?
6 Thank brissietravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCR, Manager at Sundance Resort at Big White Ski Resort, responded to this review, August 6, 2015
Dear Brissietravellers,

Thank you for your supportive review of Sundance Resort at Big White Ski Resort. Sundance is now under new management. We plan to raise the level of service at Sundance making it one of the best choices for a Big White vacation. We hope you will return soon.

The complimentary on-mountain shuttle bus now stops at the top of Feathertop Road, just in front of the Sundance Resort entrance.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Coquitlam, Canada
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 28, 2011

We stayed at Sundance for 5 days during Xmas vacation. The customer service was great and friendly. My daughter enjoyed the movies and pool table.
BUT... the beds where way to ferme for our liking. It was like sleeping on a stack of cardboard boxes with sheets. We slept on beds of more modest hotels before and NEVER had we woken in the morning with sore backs and muscle aches. My husband didn't ski and he was as sore as I was.
Then there was a problem with the ground heating system in the pool area. We were allowed to use the pool and hot tub but the heated ground that was supposed to melt any accumulation of ice was not functionning well and therefore the pool area was covered in ice (including steps to hot tub). the next day it was resolved but they should have put salt or closed the area. The pool area is a junction between both buildings (rooms and activity and front desk). I would have never left my daughter (8) go across to the movie room alone because of the icy ground.
Then there was the bad plumming that overflowed the toilet after use. Staff were very kind and gave us another room until it happened again in the second one. If they had a sign thant mention to hold down the flush handle until the water was flushed, it would have helped us prevent this.
Overhall, great staff but a major concern regarding safety and BAD mattresses for the price we paid per night.

  • Stayed December 2011, traveled with family
    • Value
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Helpful?
4 Thank Minophen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCR, Manager at Sundance Resort at Big White Ski Resort, responded to this review, August 6, 2015
Dear Minophen,

Thank you for your thorough and thoughtful review of Sundance Resort at Big White Ski Resort. Sundance is now under new management. We plan to raise the level of service at Sundance making it one of the best choices for a Big White vacation. We hope you will return soon.

We will pay close attention to the mattresses and gather a lot of guest feedback next winter. Thank you for bringing it to our attention.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kelowna, Canada
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 24, 2011

My partner and I had a wonderful weekend at this resort. We loved the easy access for parking, the easy ski in & out, the ski lockers on ground floor for all our gear made it terrific so we didn't have that stuff in our guest room. And the guest room was a beautiful one bedroom suite with full kitchen with granite counters, living area with fire place and master bedroom with ensuite! It was great and felt like home away from home! We didn't use the outdoor pool or slide (looked great) but used the hot tub which was fun - especially as it was snowing!! We also used the wonderful "library" room with TV's and a pool table which was good fun.

The staff were incredibly friendly and "ready to please" which was great. They even offered free DVD's to watch in our rooms if we wanted....great service! Had a wonderful weekend with all the things to do that are offered at the resort and at Big White in general.

We'll be back again next winter....hopefully for a couple of weekends! :)

  • Stayed March 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank RosemaryPaterson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCR, Manager at Sundance Resort at Big White Ski Resort, responded to this review, August 6, 2015
Dear Rosemary P,

Thank you for your wonderful review of Sundance Resort at Big White Ski Resort. Sundance is now under new management. We plan to raise the level of service at Sundance making it one of the best choices for a Big White vacation. We hope you will return soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kelowna
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 21, 2011

Our family has stayed at this resort before, but this trip was particularly terrific. We live in Kelowna but enjoy special weekends staying on the hill and Sundance is always our choice. Firstly, the underground parking is very convenient and weather protected. Unloading is straight forward with the aid of their luggage carts. Our room was great with a beautiful view overlooking the valley below. The kitchen is complete and we lack nothing in the room. We love the ski in and ski out of this location. The kids enjoy the bonuses of the games room, movie theatre, pool, pool slide and hot tub ..... I believe this is the only hotel/resort at Big White that offers these features other than a pool or hot tub. We typically stay on the hill a couple of times a year and Sundance is the only choice for us.

  • Stayed February 2011, traveled with family
    • Value
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Helpful?
3 Thank DreamBoatKelowna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malarkey-Traveller, General Manager at Sundance Resort at Big White Ski Resort, responded to this review, June 27, 2011
Dear DreamBoatKelowna,

Thank you for selecting Sundance at Big White for your special family weekends on the hill and for taking the time to share your kind review. Sundance prides itself on offering unsurpassed amenities and exceptional customer service. We look forward to welcoming your family back to Big White next season and invite you to enjoy one more week of Spring skiing as Big White will be open until April 15th

Thank you again,
Claus Larsen
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kelowna
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed April 3, 2011

Well if it wasn't for the lousy sleep we all got, it would have been perfect. The pull out couch was so bad, even my kids wouldn't sleep on it a second night. We ended up one sleeping on the couch (as a couch, - still uncomfortable) and one on the carpet floor. The king bed was ok but a bit to firm. The resort itself is nice, very clean and the staff super friendly. The location isn't as great as they boast, its a good 7 minute walk to the village and some uphill. You have to walk on some of the runs near the bullet chair.

The room otherwise was nice, small but clean and efficient. It was a 1 bed suite.
The hotel itself has great ammenties, pool table (however it was too busy) playstation, free movie rentals for the room, a movie theatre, and a pool and hot tub. POOL was much too cold, and the hot tub was filled with too many kids who thought the pool was too cold.

Overall, it's a nice place but a bit pricy for the room size. Might stay again for the amenities but will bring a memorey foam for the pull out. We asked if they had any but no luck. At $300/n the bed should be comfortable.

  • Stayed April 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kpskelowna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malarkey-Traveller, General Manager at Sundance Resort at Big White Ski Resort, responded to this review, June 27, 2011
Dear kpskelowna,

Thank you for taking the time to write a review of Sundance at Big White. It is terrific to hear of all the families enjoying our Club Sundance amenities, some even referring to Sundance as the Resort within the Resort. The pool is regularly kept at 80 degrees for everyone's enjoyment, however we did experience a brief geothermal malfunction that was rectified as soon as it was detected last season. We are hopeful for your family's return this season and are considering having memory foam available for the sofabeds.

Thank you for the feedback.

Sincerely,
Claus Larsen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sundance Resort at Big White Ski Resort

Property: Sundance Resort at Big White Ski Resort
Address: 255 Feathertop Way | Big White Ski Resort, Big White, British Columbia V1P 1P3, Canada
Location: Canada > British Columbia > Okanagan Valley > Big White
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Ski-In / Ski-Out Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 3 Hotels in Big White
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sundance Resort at Big White Ski Resort 3.5*
Number of rooms: 90
Official Description (provided by the hotel):
Whether it is a family Christmas ski holiday or a weekend get together with your best snowboard buddies, the Sundance Team know how precious your vacation time is. We take great pride in providing our guests with a level of professional friendly service you will not find anywhere else. We believe in the little things like finding a babysitter at the last minute or helping line up the best bottle of famous Okanagan wine for impromptu romantic evenings. And hey, if you ask the right person, a guided excursion into some of our secret champagne powder stashes might be in your future. We look forward to having you as our guest. ... more   less 
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Also Known As:
Sundance Resort At Big White Ski Hotel Big White

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