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“Don't rent unit 209” 2 of 5 bubbles
Review of Chateau Big White

Chateau Big White
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Chateau Big White
Ranked #1 of 2 Big White B&B and Inns
Whitehorse, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Don't rent unit 209”
2 of 5 bubbles Reviewed January 8, 2013

My son and I travelled to Big White on the weekend of January 5/6, 2013. We were very excited as this was our first time at the resort. I booked through the central reservations line. The Chateau Big White is nice. It has free parking and the staff are very friendly. We put in unit 209 right beside the door of the ski in/out door. We didn't know this until we went to our room. There is also a lounge and a restaurant to the right of the unit as well as a bar right across the alley of the room. Needless to say we did not get any sleep between the people leaving the bar all through the night, yelling from the one across the alley and in the hotel itself. Very very loud. When checking out I mentioned this to the staff and they have heard those complaints before. I was very disappointed. My son was there for a snowboard competition and needed sleep. We will go back to Big White for sure but we will definitely not stay at the Chateau Big White.

Room Tip: Don't rent unit 209!
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  • Stayed January 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Lissa A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCR, Manager at Chateau Big White, responded to this review, January 24, 2014
Dear Lissa A,

Thank you for providing your feedback and comments about your stay with us at Chateau Big White. I am sorry that you were unaware of the noise that can occur around this area of the hotel. We do post alerts about this issue on all of our descriptions of this unit and others with similar concerns. However, at the time, your options may have been limited by availability as the reservation was made one week prior to arrival.

I hope your son is still competing and that your family returns to Big White to bring home fonder memories -- and possibly a podium finish!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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32 reviews from our community

Traveler rating
    7
    18
    6
    1
    0
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (9)
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Additional Information about Chateau Big White

Property: Chateau Big White
Address: 5335 Big White Rd, Big White, British Columbia, Canada
Location: Canada > British Columbia > Okanagan Valley > Big White
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Ski-In / Ski-Out Spa Suites
Hotel Style:
Ranked #1 of 2 B&Bs / Inns in Big White
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Chateau Big White 3.5*
Number of rooms: 37
Official Description (provided by the hotel):
The Chateau Big White is ideally situated in the heart of the resort with beautiful views of the village. The hotel also features an outdoor hot tub, the Black Diamond Bar & Grill, free underground parking, and Elevation Day Spa. Each unit is beautifully decorated with standard features including gas fireplace, microwave, mini-fridge and in-room safes. You can choose from Kitchenette, Loft, One Bedroom and One Bedroom Plus suites. (Plus is the addition of a den creating an extra sleeping area). ... more   less 
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