Pro's, the skiing is world class (powder so dry its hard to make snow balls and loads of it) and the design and layout of the Big White ski field is exceptional. Our party varied from beginners to good average skiers and all were satisfied. Village has a number of dining/pub options and an adequate small liquor store/grocery outlet. We chose to do grocery shopping in Kelowna and have it delivered to our chalet and we would do this again. Checking in at Central Reservations was simple and Victoria who assisted us was very helpful. The tube park is fantastic for the kids but very expensive.
Con's, Shuttle booked through Big White was an 75 minutes late and no-one bothered to advise us even though they had our mobile numbers. Booking the kids into ski school was a debacle. We paid the night before (30 minute wait) and then had to register the next morning. Pre-payment meant we were in the registration express line (to hell). We stood in line for over an hour to register and then had to move to another line to book our children into ski school - (20 minutes plus). This process took longer than it took us to book the whole holiday and to lose this skiing time was dissappointing. The lack of staff was obvious. Free shuttle service which for small children/beginner skiers is important, is grudingly supplied by Big White (they have tried to cancel it) and it makes airlines look like Swiss watches - 15 to 25 minutes was the average time spent waiting past the time given by the timetable and many waiting, simply gave up and walked to the village. Stayed at Bullet Creek Cabins and the shuttle does not stop at the end of the road, which meant that small children had to be walked a further 5 minutes up the road (we would have gladly paid $20 odd dollars per family to arrange for children and ski gear to be delived to the village which was a good 15-20 minute walk. For an Australian owned resort, they could really learn some lessons from the organistaion at Falls Creek - just shows you that if you have lots of Snow, there is little incentive to go the extra mile to make it a great experence.