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“ruined weekend”
Review of Inn at Big White

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Inn at Big White
Ranked #3 of 3 Hotels in Big White
Reviewed December 11, 2013

don't bring Your laptop because they don't have internet. well they say they do but only in lobby.
but that's not it.
when we checked in and were about to go to bed found out heater (which is a fireplace) doesn't work. they were trying to fix it but it didn't work. then they brought in electric heaters/blowers but they were so noisy we couldn't sleep. after we complained stuff moved us to a different room. next day after when we returned to out NEW room late at night and wanted to take a shower we found out we DON'T HAVE HOT WATER!
of course stuff apologised but what's the use of that apology?
when we checked out girl at front desk said manager was going to contact us regarding ruing weekend but few days later we still never heard from them!
the year before we stayed in Crystal Inn just across and i guess we'll be staying there next year.

  • Stayed: December 2013, traveled as a couple
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Thank alexinvancouver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCR, Manager at Inn at Big White, responded to this reviewResponded December 13, 2013

Dear Alexinvancouver,

Thank you for providing your feedback and comments about your recent stay with us at the Inn at Big White. I am concerned about some of the issues you encountered during your stay and I' would really like the opportunity to discuss this further with you at your earliest convenience. To this end, I have provided my direct contact information in a message to your profile inbox.

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48 - 54 of 79 reviews

Reviewed December 8, 2013

My husband works up north so when I travel with my 10 and 5 yr old boys its like I'm a single mom. From the moment we walked through the door we were being taken care of. The bellman not only carried ALL the massive amount if luggage required to go skiing for 2 days with 2 kids but also distracted the kids for me enough to get organized. The pool at -20 is a memory the boys will never forget! From the cleaners who saved our compost so we could take it back to town,(We live on a farm) to the front desk staff and especially Ben for all his help with luggage and kids. They make it so easy. So u can concentrate in the real reason u are there, for the memories!!! Great value too!

  • Stayed: December 2013
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4  Thank Nickie6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCR, Manager at Inn at Big White, responded to this reviewResponded December 10, 2013

Hi Nickie6,

Thank you for providing such thoughtful and thorough feedback regarding your recent stay at Big White Ski Resort. We are glad you enjoyed your stay with us and we look forward to welcoming you back in the near future.

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Reviewed November 25, 2013

My husband and I stayed at the Inn at Big White for 3 nights over the Christmas holidays with our baby girl and extended family. The hotel was extremely clean, and family friendly.

The location is unbeatable, right in the middle of the village and all the entertainment the mountain has to offer. We were able to ski in and out of the hotel, right onto the slops, which was so convenient. Very nice hot tub where we watched fireworks and the baby and grandparents were able to watch them out of the comfort of our slope-side suite. Very warm outdoor pool and we loved the games room where we played ping pong and air hockey nightly.

Also the convenience of having a kitchenette right in our room was a great way to cut expenses. Everything we needed was in the kitchen including a super fast induction cooker. We started the day with toaster waffles, bacon and eggs, and then were able to come back after a morning of fun and enjoy hot soup and a bevy. The little store on the mountain is a bit pricey but still cheaper than eating out. Next time we will pick up a few groceries in Kelowna to bring up with us and use the kitchenette even more.

There were lots of snowshoe and walking trails that we used a few times as well. It was great to be able to be able to bring the baby along and include her in the activities. We bundled her up and pulled her behind in a little sled :) and after we would gather around the huge village fire pit at the bottom of the tubing hill for a little hot chocolate.

I was a truly magical winter vacation and we will definitely be going back to this hotel next year!

  • Stayed: December 2012, traveled with family
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5  Thank Jen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCR, Manager at Inn at Big White, responded to this reviewResponded November 27, 2013

Dear Jen W,

Thank you for providing such thoughtful and thorough feedback regarding your stay at the Inn at Big White. We are glad you enjoyed your stay with us and we look forward to welcoming you back in the near future.

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Reviewed February 24, 2013

Never before did I go on a ski trip, but for my first one, I was extremely impressed. First of, it was Christmas day, so I was expecting nothing. All we wanted was a bed and close to the ski slope.
When you begin with low expectation, chances, you won't be disappointed. I cannot stress enough though, that everyone we dealt with was more than happy to go out of their way to make your our stay a great one.

The Room: This isn't 5 star, but sure is nice enough. Very clean and I was even shocked that the maid did our dishes after we came back form the morning ski. I was a bit embarrassed that we left the dishes there, but at the same time, impressed. My girlfriend told me I should go out more since they do that in all these places with a kitchen.
The noise level in the room was higher than some would prefer. I could tell you that they had small kids above us and other thing we can't talk about here ;-). For us, we spent little time in our room, and we were not going to let that ruin our stay, but I think one should know.
The Hot Tub: Not the greatest, but again, it's an economy hotel and we spent a full evening there just relaxing and chatting with other travelers.

I am going to assume you will go skiing here, because if you don't, maybe you should choose another hotel. But we could walk to the slope in less than 5 minutes, and totally ski in. We really liked that. Anytime you need help, whether on the mountain or in the hotel, there's always someone to guide you.
Even more, my girlfriend injured herself, and from getting her back to treating her it was flawless. Remember, it was Christmas day.

All in all, we would go back there any day, because of the skiing and good price.

  • Stayed: December 2012, traveled as a couple
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7  Thank leyol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCR, General Manager at Inn at Big White, responded to this reviewResponded March 19, 2013

Hello leyol,

I wanted to thank you for your great review that you posted for the Inn at Big White last month. We are very glad to hear that your stay was so enjoyable and hope to see you again soon.

Thanks again.

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Reviewed February 13, 2013

Picked hotel for location, pool, and reasonable pricing. Reserved thru their central reservation system to get the special deal on lift ticks. We were on 3rd floor, but there is an elevator, parking underneath. The very warm outdoor pool was the big draw. Staff was great.

Room Tip: Although it probably is a no smoking place there seems to be a fair bit of wackie tobaccie all over...
See more room tips
  • Stayed: January 2013, traveled as a couple
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5  Thank falconfly1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCR, General Manager at Inn at Big White, responded to this reviewResponded February 23, 2013

Dear Jay_&_Barb
Thank you for providing such thoughtful and thorough feedback regarding your recent stay at Big White Ski Resort.
We are glad you enjoyed your stay with us and we look forward to welcoming you back in the near future.

Report response as inappropriate
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Reviewed February 4, 2013

Ideal position. Ski in and out, ski room, great outdoor hot tub,spacious room. Yes, TV is small, but if you are skiing all day you just need a bed! Great staff, very clean. We got a great deal through Central Reservations. Going back next week.

  • Stayed: January 2013, traveled as a couple
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3  Thank susan p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCR, General Manager at Inn at Big White, responded to this reviewResponded February 8, 2013

Hello Susan P,

Thank you for taking the time to review your recent stay at the Inn at Big White Hotel. I'm glad to hear you enjoyed your stay at the Inn and we look forward to seeing you again next week!

Thanks again!

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Reviewed December 22, 2012 via mobile

This was a decent hotel, with excellent service. Our room was nice and had all the necessities. The staff here were extremely helpful and friendly. The tv was the only drawback, but i was there to ski anyway. i would highly recommend this hotel an I would definitely stay here again.

  • Stayed: December 2012
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2  Thank CfnLds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCR, General Manager at Inn at Big White, responded to this reviewResponded December 23, 2012

Dear CfnLds,

Thank you for taking the time to provide such great feedback regarding your recent stay with us at Big White Ski Resort. We are pleased to hear that your experience was so positive and that you hope to return soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Inn at Big White

Address: Central Village, Big White, British Columbia V1P 1P3, Canada
Location: Canada > British Columbia > Okanagan Valley > Big White
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Big White
Price Range: $135 - $168 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Inn at Big White 3*
Number of rooms: 100
Official Description (provided by the hotel):
Situated in the heart of the village centre, the Inn at Big White features excellent resort amenity access. Set amidst the spectacular Monashee Mountains, this 100-unit property offers a relaxing, small town atmosphere. After a hard day on the slopes, skiers and boarders love to relax and enjoy the breathtaking views in the outdoor pool and hot tub. The hotel also features a games room, fitness center, heated underground parking and ski locker storage. Adjacent to the lobby is The Blarney Stone Irish Tavern, enjoy their tasty home-cooked Irish and English fare for breakfast, lunch & dinner, with a pint of fine Irish Ale, or try their wide selection of Irish and Scottish Whiskies and a good dose of good ol' Irish hospitality! At the start of the 2014-15 winter season rooms in this hotel will have Optik TV and internet service; over 55 channels in high definition, Galaxie commercial-free music, movies on demand and pay-per-view programs. In-room internet access that is high speed (15Mbps), wireless, private and secure. Each hotel room has its own Galley Kitchen which includes an induction cooker, mini-refrigerator, microwave and sink. Dishes, cookware and utensils are included. The Inn at Big White has been awarded a Conservation Excellence Award in recognition of their outstanding achievement in energy efficiency through sustainable choices and innovative projects. ... more   less 
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Also Known As:
Inn At Big White Hotel Big White
Hotel At Big White

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