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“Good property”
Review of Inn at Big White

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Inn at Big White
Ranked #2 of 3 Hotels in Big White
B.C., Canada
Level Contributor
46 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Good property”
Reviewed January 16, 2012

Stayed over New Years and have to say first that we did have one of the largest, roomy units in the Hotel (rm 328). Room was very clean, bedding was fine, housekeeping staff were very friendly and accomodating ...we asked fore extra blankets and they were there immediately with big smiles. Staff in both the lounge and the restaurant were attentive and friendly and the food was fine. Security fellow was friendly and interesting.

There was one glitch... when you check in, they give you both room keys (metal not plastic) and ski locker keys. The number you might want varies and in our case we had 3 room keys and a few locker keys. They cost around $25 each if lost. At check out, there was a descrepancy and they were trying to charge us for a lost ski locker key. It all got worked out but this is my RECOMMENDATION to the manager...When people check in and you decide on the number of locker and room keys they will be issued, pull up a receipt and have people initial that they have the right number of keys on paper, and make any changes accordingly. This was stressful because of an error at the desk so this would help alleviate any mix ups?
This room was expensive but it was New Years and we booked late so all in all, reasonable value for your money.

All in all, a good stay.

Room Tip: 328 is big and has a hallway leading to a separate bedroom, murphy bed and fold out couch in living...
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  • Stayed December 2011, traveled with friends
    • Value
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Helpful?
2 Thank travelcrazy5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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79 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (15)
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English first
calgary
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 5, 2012

We liked the location, staff were courteous but that's about it. For $250+ /night I was not impressed that our toilet was constantly running and our furnace kept going out which is the only heat in the suite aside from a baseboard heater in the bathroom. Our heat went out in the middle of the night and there were no extra blankets in the room. We had it re-lit by staff and we were told it happens all the time, so why wouldn't you fix the problem. Also ski lockers were by far worst Ive ever seen as they had only a dozen cable locks for snowboards and about atleast a hundred ski locks. Out of at all the snowboard locks, half the cables were cut probably cuz of theft. The hot tub was Luke warm and not big enough for a 100 room hotel and we also had property stolen from our vehicle in the secured parkade. When I mentioned all of these things on checkout, the only thing the agent said was " sorry about that." she didn't even offer anything to remediate such a poor stay. In my opinion I would have offered something, all in all never staying there again

  • Stayed December 2011
    • Value
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Helpful?
2 Thank jolene_003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Big White hotels

London, United Kingdom
Level Contributor
77 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed December 13, 2011

The room was tiny - it wasn't that comfortable but the view was lovely. I was on my own but with another it would have made for a fairly grim holiday if we were paying over $1,000 each to stay for a week.
The benefits are that you are so close to the village, slopes etc. This is a place for those that ski themselves and drink themselves into a sleep and don't spend time in a room.
I have stayed in the great grand place across the way that has HUGE rooms and is gorgeous.
This does have a good hot tub on the balcony though.
All in all not bad if yu are Canadian - not great if you've paid £loads to come over from UK.

  • Stayed January 2011, traveled solo
    • Value
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Helpful?
1 Thank Charlie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed November 14, 2011

if you are a budget traveller, then this place is ok. i compare it to an all-ages hostel.
the location is quiet but not very ski friendly. we saw families with young kids struggling with all their gear. you have to cross a busy road to get to the village and lifts.
the rooms are bland but clean. the beds are awful: pull-down wall beds and sofa beds! my iPhone screen is bigger than the TV. the fridge and dishes are a nice touch though, you can store leftovers.
the gym was a joke, they should just close it. same with the pool. too cold for winter, maybe it is nice in the summer. consequently the hot tub is jammed with people. i would have jumped in there with my beer at 22 yrs old but now at 40+yrs i have more concerns about hygiene.
even though the property is lame, the employees reminded you that you were at a hotel. they were all friendly and helpful.

  • Stayed March 2011, traveled with friends
    • Value
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Helpful?
Thank happycamper15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCR, Manager at Inn at Big White, responded to this review, January 12, 2015
Dear Happycamper15,

Thank you for providing such thoughtful and thorough feedback regarding your stay at the Inn at Big White. We are glad you enjoyed the friendly and helpful staff. At the start of the 2014-15 winter season, hotel rooms were equipped with new 40-inch HDTVs and provided with Telus Optik TV and internet service: over 77 channels in high definition, Galaxie commercial-free music, movies on demand and pay-per-view programs. Additionally, in-room internet access is high speed (15Mbps), wireless, private and secure.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
101 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed April 15, 2011

This is a very simple hotel but was sufficient for its price. The average room includes a queen size bed and dining area for four that can turn into a murphy bed. A kitchen sink, fridge, microwave, toaster, coffee machine, kettle, some dishes, and utensils are included. There is a pool and small hot tub. The hot tub gets crowded between 4:30pm and 6:00pm and could be upgraded. The towels in the rooms could use an upgrade as well as the bedroom sheets.
It is a dated hotel but comfortable with a good location.
The restaurant downstairs is lovely.

  • Stayed April 2011, traveled as a couple
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Helpful?
1 Thank DJost
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Banff, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 16, 2010

The hotel staff were fantastic! Check in was no problem at all and they were able to handle all our questions about Big White Resort and had some great recommendations.
The price we paid was a little expensive for what it was but overall it was on hill accommodation so you would expect that. The murphy bed wasn't as bad as everyone talked about.
Although the hotel says it is ski in, ski out unless you were happy to ski on the road then it was ski in ski out otehrwise you would have to walk down the road a little. Same for skiing back in. Unless you were happy to ski on a road then it was ski in ski out.

  • Stayed January 2010, traveled with friends
    • Value
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Helpful?
Thank youngaustraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
courtenay
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 28, 2009

We were treated very well by the staff, but the room was definitely an inferior one considering the fee of $130. It had an uncomfortable murphy bed and an even worse sofa bed... Skiers tend to need comfy mattresses after a hard day's riding and this hotel did not have good beds!

  • Stayed March 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank barbaraanneCourtenay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Inn at Big White

Property: Inn at Big White
Address: Central Village, Big White, British Columbia V1P 1P3, Canada
Location: Canada > British Columbia > Okanagan Valley > Big White
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Big White
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Inn at Big White 3*
Number of rooms: 100
Official Description (provided by the hotel):
Situated in the heart of the village centre, the Inn at Big White features excellent resort amenity access. Set amidst the spectacular Monashee Mountains, this 100-unit property offers a relaxing, small town atmosphere. After a hard day on the slopes, skiers and boarders love to relax and enjoy the breathtaking views in the outdoor pool and hot tub. The hotel also features a games room, fitness center, heated underground parking and ski locker storage. Adjacent to the lobby is The Blarney Stone Irish Tavern, enjoy their tasty home-cooked Irish and English fare for breakfast, lunch & dinner, with a pint of fine Irish Ale, or try their wide selection of Irish and Scottish Whiskies and a good dose of good ol' Irish hospitality! At the start of the 2014-15 winter season rooms in this hotel will have Optik TV and internet service; over 55 channels in high definition, Galaxie commercial-free music, movies on demand and pay-per-view programs. In-room internet access that is high speed (15Mbps), wireless, private and secure. Each hotel room has its own Galley Kitchen which includes an induction cooker, mini-refrigerator, microwave and sink. Dishes, cookware and utensils are included. The Inn at Big White has been awarded a Conservation Excellence Award in recognition of their outstanding achievement in energy efficiency through sustainable choices and innovative projects. ... more   less 
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Also Known As:
Inn At Big White Hotel Big White
Hotel At Big White

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