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“Big White - Big Excitement”

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Chateau on the Ridge
Thunder Bay, Canada
Level 6 Contributor
85 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“Big White - Big Excitement”
Reviewed March 15, 2011

Stayed at this condo in the Big White Village. We had a wonderfull time. The skiing was fantastic. condo itself was very clean, had most of the dishes and stuff that you would need, and everything was new(ish). Housekeeping came twice a week to change towels. Located in a great spot for ski in/out. Price was VERY good. Other places were almost double in price. Beds were comfortable and bug free.

  • Stayed February 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank gluecipher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCR, Manager at Chateau on the Ridge, responded to this review, January 24, 2014
Dear Gluecipher,

Thank you for sharing your review with the travel community, we really appreciate your feedback. We still have plenty of spacious and affordable rental properties at Chateau on the Ridge available through Big White Central Reservations. We hope you will return for another memorable winter vacation!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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7 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Brisbane, Australia
Level 3 Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed January 11, 2009

My family and I are spending two weeks at Chateau on the Ridge, a condo complex at Big White in BC. It is conveniently located next to the Perfection run (blue) and a short walk up the hill to the main Village Centre. I booked the condo six months ago through The Lodging Company. We have a condo with 2 bedroom plus den. There is good storage for coats boots etc in the foyer (which we only discovered when the repairman came for the dryer). From the living area and kitchen, there is a view out onto the ski run. The sofas are comfy and the gas fire is great. After that, things aren't quite so good. There is only one bathroom which is poky and the celling fan is falling out of the ceiling. The mattresses and pillows are all very lumpy and uncomfortable and the linen clean but very worn. In the bedrooms, there is no room for bedside tables (or even one on one side of the queen bed in the master room) and storage is limited in the bedrooms.

The condos are meant to be fully equipped but when we arrived, there was a small and mottly selection of crockery, cutlery and glassware and the cooking equipment was very shabby. There were not enough bowls for us to all have cereal for breakfast and only half of the four slice toaster worked. Luckily I made a call to the lovely and friendly local rental agent (from Condos Unlimited - not the Lodging Company) and she replaced all this the very next day. She also fixed doorknobs onto the hall cupboard, so that we could open the doors easily!

The worst feature about Chateau on the Ridge is the NOISE. Our unit (203) is located on the walk-in level from the car park. The corridors are bare concrete and our bedrooms (which for some strange reason all have external doors with window to the corridor) are incredibly noisy as people clump past them in their ski boots! Also, the Lodging Company, sent me a plan of the building which shows our accommodation occupying the entire floorspace in our section of the building. In fact, the back couple of rooms have been partitioned off by a piece of chipboard (there is a wardrobe in front of it) and the Back two rooms are rented out separately (usually to staff who work on the mountain). There is no sound insulation and when they are there it sounds as if they are in our bedroom with us! Upstairs, is a family who own their condo and have four small children who thump around all day and night, jumping off the furniture and yelling and screaming. I spoke to the building manager about the noise, He was sympathetic but unhelpful, saying that yes, the noise transmission in the building is terrible and always been a problem. He did offer to speak to the staff member behind us, but otherwise his advice was to put up with it and book a top floor condo next time!

Obviously, as all the condos are privately owned, it depends on your luck what you get, but if you are thinking about staying here, grill the booking agent, stay in a top floor apartment and good luck.

  • Liked — Roomy comfortable living area
  • Disliked — Noise, noise noise; cramped bedrooms
  • Stayed January 2009, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
Helpful?
3 Thank ecossienne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCR, Manager at Chateau on the Ridge, responded to this review, January 24, 2014
Dear Ecossienne,

Thank you for sharing your review with the travel community, we really appreciate your feedback.

I realize your review pertains to a visit in 2009 but I wanted to let you know that there are several well appointed condos in Chateau on the Ridge managed by Central Reservations. When you book with us we make a real effort to ensure your vacation is comfortable and enjoyable. I can assure you that the standards for our rental properties are much higher than the property you have described here.

I hope you have returned to Big White since this visit. We would love to be your hosts!
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Additional Information about Chateau on the Ridge

Property: Chateau on the Ridge
Address: 225 Kettle View Rd. | Big White Ski Resort, Big White, British Columbia V1P 1P3, Canada
Location: Canada > British Columbia > Okanagan Valley > Big White
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Shuttle Bus service Ski-In / Ski-Out Suites Airport Transportation
Hotel Style:
Ranked #9 of 15 Specialty Lodging in Big White
Price Range (Based on Average Rates): $$
Number of rooms: 8
Official Description (provided by the hotel):
Featuring classic Bavarian-style architecture and unparalleled ski-in/ski-out access, the Chateau on the Ridge offers spacious and comfortable accommodations coupled with superb mountain and valley views, all just a stone's throw from the bottom of the Snow Ghost and Ridge Rocket lifts. After a great day on the slopes, relax in one of the five outdoor hot tubs tucked away into balcony alcoves around the building. ... more   less 

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