Spent two nights at Caroline Springs due to a business commitment. The staff were very friendly and you could see that the hotel was very well managed. The hotel manager was very evident and politely checked whether there was anything else the hotel could assist with the smooth running of event. We were very impressed. The location of the hotel is lovely over looking a small lake with nice walking path. The food for event was what had been ordered, but could have included one healthy option, nothing special. The café and the bistro food was all of good quality and the service was polite and efficient. We had a very nice meal with our family and grandchildren who loved playing in the children's playroom. The accommodation was large with a very nice bathroom, it was clean and very comfortable with small balcony. You can upgrade to a lake view which was really worth the extra cost. All in all a very nice experience.
Thank you to the management and staff and particularly Lauren for her warm friendly smile.
We look forward to running another event at this venue.
- Official Description (provided by the hotel):
- Mercure Melbourne Caroline Springs is located in the award winning WestWaters Hotel & Entertainment Complex. The complex is built around the banks of Lake Caroline, in the western suburb of Caroline Springs. It's a 20 min drive from Tullamarine Airport and 25 km west of the Melbourne CBD. Mercure Melbourne Caroline Springs opened on April 1st 2011 as Grand Mercure and on April 1st 2012 was rebranded. With 58 accommodation rooms all featuring balconies with outdoor furniture, offering views of the surrounding area. This allows access to fresh air and plenty of natural light. Our contemporary rooms feature 'Gold beds' with a range of pillows, duvet and additional blankets for the perfect night's sleep. In room services and facilities include: - Spacious bathrooms with full hair dryer - Flat screen TVs - Tea and Coffee making facilities - Mini Bar - Work desk and chair - High Speed Internet access - In room safe - Iron and iron board - Secure key card access to rooms - Room chargeback when dining at WestWaters. Our Studio Apartments offer kitchenette and full washing facilities. These rooms are ideal for longer stays when on work projects, relocating or for temporary accommodation when you are renovating. Use of our fitness centre and indoor heated pool & spa is included in for your stay. Within the complex, for your dining pleasure is an a la carte Bistro, Cafe and Sports Bar. Each outlet offers a selection of meals and an extensive beverage list. Indoor and outdoor dining areas are available and are heated with outdoor heaters during winter. We offer entertainment for the whole family including children's play area, themed events, and live entertainment on the week-end. Grand Mercure Caroline Springs is the perfect venue for business, leisure, recreation and entertainment. ... more less
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