I booked the studio apartment thinking there is a sofa bed and there was only a couch. The description of the studio apartment mentions "A 3rd person (adult or child) can be accomoded on the sofa bed" The staff mentioned the sofa bed needs to be requested but going by the description of the room there should be a sofa bed in the room by default. I was disappointed by the service provided to make our stay comfortable. The second person was provided with blankets to sleep on the couch. We were willing to pay for another room but we were advised there are no rooms available. The room next door was never occupied. Very disappointing I will not stay there again. Thank you.
- Official Description (provided by the hotel):
- Mercure Melbourne Caroline Springs is located in the award winning WestWaters Hotel & Entertainment Complex. The complex is built around the banks of Lake Caroline, in the western suburb of Caroline Springs. It's a 20 min drive from Tullamarine Airport and 25 km west of the Melbourne CBD. Mercure Melbourne Caroline Springs opened on April 1st 2011 as Grand Mercure and on April 1st 2012 was rebranded. With 58 accommodation rooms all featuring balconies with outdoor furniture, offering views of the surrounding area. This allows access to fresh air and plenty of natural light. Our contemporary rooms feature 'Gold beds' with a range of pillows, duvet and additional blankets for the perfect night's sleep. In room services and facilities include: - Spacious bathrooms with full hair dryer - Flat screen TVs - Tea and Coffee making facilities - Mini Bar - Work desk and chair - High Speed Internet access - In room safe - Iron and iron board - Secure key card access to rooms - Room chargeback when dining at WestWaters. Our Studio Apartments offer kitchenette and full washing facilities. These rooms are ideal for longer stays when on work projects, relocating or for temporary accommodation when you are renovating. Use of our fitness centre and indoor heated pool & spa is included in for your stay. Within the complex, for your dining pleasure is an a la carte Bistro, Cafe and Sports Bar. Each outlet offers a selection of meals and an extensive beverage list. Indoor and outdoor dining areas are available and are heated with outdoor heaters during winter. We offer entertainment for the whole family including children's play area, themed events, and live entertainment on the week-end. Grand Mercure Caroline Springs is the perfect venue for business, leisure, recreation and entertainment. ... more less
- Reservation Options:
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