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“"Great hospitality,would definitely choose for next stay"”

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Quest Caroline Springs
Certificate of Excellence
Reviewed June 7, 2014 via mobile

My wife and i choose this appartment and it was awesome. The room was very clean and offered with all the necessary anemities. Staffs were very helpful . I have to give much credit to the gentleman that works the night shift . Great place with great location and great experience . Had a wonderful and memorable stay .

  • Stayed: May 2014
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Thank danny r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natalie B, General Manager at Quest Caroline Springs, responded to this reviewResponded June 9, 2014

Dear Danny,

Thank you for taking time out to review our property. We are delighted to receive your positive feedback.

We have shared your positive reviews with all staff members for training and motivational purposes, but most importantly recognition of their hard work in striving for service of excellence.

We look forward to the opportunity in welcoming you back in the near future.


Kind Regards,

Natalie Bui,
Quest Caroline Springs

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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314 - 320 of 340 reviews

Reviewed June 7, 2014 via mobile

I stayed in this hotel for 8 days. It was wonderful. the room was spacious, very clean with comfortable bed and good decor. The service was excellent. The staffs were very friendly, providing an excellent service. I would definitely stay in this hotel for my next stay..

  • Stayed: May 2014
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Thank avishek g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natalie B, General Manager at Quest Caroline Springs, responded to this reviewResponded June 9, 2014

Dear Avishek,

Thank you for taking time out to review our property. We are delighted with your positive feedback and have shared this with all staff members for training and motivational purposes, but most importantly recognition of their hard work.

We look forward to have the opportunity in welcoming you back in the near future.

Kind Regards,

Natalie Bui
Quest Caroline Springs

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 6, 2014

The staffs were too great always ready to help. The rooms were neat. I felt like home. Strongly recommend every one. Staffs were ready to serve even off duty. Service was awesome. The rooms were neat everytime.

  • Stayed: June 2014
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Thank Phaiju
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natalie B, General Manager at Quest Caroline Springs, responded to this reviewResponded June 9, 2014

Dear Phaiju,

Thank you for taking time out to review our property. We are delighted that you enjoyed your stay with us and our service has exceeded your expectations.

We have shared your positive feedback with all staff members for motivational and training purposes, but most importantly for recognition of their hard work.

Once again, thank you for taking time out to provide us with feedback which will contribute the further development of our training systems and commitment to our guests.

We look forward to the opportunity in welcoming you back in the near future.

Kind Regards,

Natalie Bui
Quest Caroline Springs

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 5, 2014 via mobile

I really enjoyed my stay at the hotel.. Very impressive service.. Good location and very clean rooms.. And the view from my hotel room was just mesmerising.. I would love to spend some of my weekends there in the future..

  • Stayed: May 2014
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Thank Tracy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natalie B, General Manager at Quest Caroline Springs, responded to this reviewResponded June 9, 2014

Dear Tracy,

Thank you for taking time out to review our property. We are delighted to hear that you enjoyed your stay and would return to Quest Caroline Springs for your weekend getaways.

We have shared your feedback with our team members for motivational and training purposes, without your feedback this would not be possible. So once again, thank you for choosing Quest Caroline Springs and your time.

We look forward to welcoming you back in the near future.

Kind Regards,

Natalie Bui,
Quest Caroline Springs

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 2, 2014

I stayed here for 1 week. I was very happy with the service they provided. Rooms are big and clean. They have a great amenities as well. Staffs were very helpful and polite. I would recommend this to anyone traveling. At the end of the day good service with smile matters.

  • Stayed: August 2013, traveled solo
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Thank Ichur O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natalie B, General Manager at Quest Caroline Springs, responded to this reviewResponded June 4, 2014

Dear Ichur O,

Thank you for taking time out to review our property. We are very pleased that you enjoyed your stay at Quest Caroline Springs and look forward to welcoming you back upon your next visit to Australia.

Warmest Regards,

Natalie Bui

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Reviewed May 28, 2014 via mobile

I loved the environmnt .It is very clean and pleasurable with wonderful location .Staff are very co-operative and friendly.Excellent service.Had an wonderful stay.Would love to choose Quest for another stay..

  • Stayed: May 2014
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Thank rob m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natalie B, General Manager at Quest Caroline Springs, responded to this reviewResponded June 4, 2014

Dear Rob M,

Thank you for taking time out to review our property. We are very pleased that you enjoyed your stay with us and look forward to welcoming you back in the near future.

Warmest Regards,

Natalie Bui

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 26, 2014

I was tired, from a busy corporate day. It was 7pm. I was told that the only food available was from local restaurants - Taco Bell or Thai!!! When I asked if I could have a couple of slices of bread to make toast that was not available. I would not use Quest again as I'm sure it's a worthy place but just not for tired corporate people.

  • Stayed: April 2014
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1  Thank Robin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natalie B, General Manager at Quest Caroline Springs, responded to this reviewResponded May 28, 2014

Dear Robin M,
Thank you for taking time out to review our property. We are a Serviced Apartments brand catering for corporate and extended stay market. Our facilities and services offers is than more and differs to hotels, such as a fully equipped kitchens/kitchenettes, laundry facilities, balcony, separate lounge area to bedroom, restaurant charge back to local restaurants (which deliver to your apartments) and can be billed to your room account just as a hotel would do with room service. The point of difference is that you have selections of 5-6 different cuisines rather than 1 restaurant which offers the same cuisine/foods. Also on offer is pantry shopping service, our guests fill out a shopping list and hand to Reception (or email prior to arrival) in order for your pantry to be stocked with items of your choice ready at your convenience, furthermore, we have Premium Continental Breakfast options placed in guests' rooms.

Kind Regards,

Natalie Bui

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quest Caroline Springs

Address: 234 Caroline Springs Bvd, Caroline Springs, Victoria 3023, Australia (Formerly Caroline Springs Melbourne Resort )
Location: Australia > Victoria > Greater Melbourne > Caroline Springs
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Caroline Springs
Price Range: $114 - $244 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Quest Caroline Springs 4.5*
Number of rooms: 80
Official Description (provided by the hotel):
Quest Caroline Springs is located 25 minutes west of Melbourne, 20 minutes from Tullamarine Airport and with surrounding suburbs such as Deer Park, Derrimut, Ravenhall, Keilor, Laverton, Sunshine and Melton. On offer are 80 apartments consisting of studios, one and two bedroom apartments and spa suites/apartments. Conference and meetings spaces are also on offer. Apartment facilities include fully equipped kitchens, balcony, separate lounge room to bedroom and our 2 bedroom apartment offers 2 bathrooms. ... more   less 
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