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“Poor reviews not justified” 4 of 5 bubbles
Review of Spice Master - CLOSED

Spice Master
Price range: $12 - $80
Cuisines: Indian, Asian, Thai, Bangladeshi
More restaurant details
Restaurant details
Good for: Business meetings, Families with children
Dining options: Lunch, Late Night, Breakfast, Dinner, Buffet, Delivery, Highchairs Available, Reservations, Serves Alcohol
U.K.
Level Contributor
80 reviews
48 restaurant reviews
common_n_restaurant_reviews_1bd8 56 helpful votes
“Poor reviews not justified”
4 of 5 bubbles Reviewed August 17, 2013

Three of us went for a meal here and wondered why the bad reviews. First impressions always for me are the toilets - they tell you an awful lot about standards of hygiene, the level of investment in a restaurant and how much they care about their customers. Here the toilets are first class, they are contemporary in design so must have been updated fairly recently and were not just clean, they smelled clean too. The restaurant itself is very nice, tasteful, contemporary and welcoming. The room would make an excellent function room for a big party or wedding and has a bar tucked into the corner. The level of service was good and the waiting staff friendly and helpful without being obtrusive. The food was good, especially the lamb tikka starter which was very tender and the naans and chappatis really good. The curries were good, my daughter doesn't normally have something as spicy as a dhansak, but she really enjoyed hers as it was spicy without being chilli hot. Overall a very pleasant experience and we will be back.

  • Visited August 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 4 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
1 Thank Erma_Passenga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

99 reviews from our community

Visitor rating
    42
    15
    2
    7
    33
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Canterbury, England, United Kingdom
Level Contributor
12 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
“birthday party”
5 of 5 bubbles Reviewed August 15, 2013

my daughter had her birthday at this restaurant and once again this place was so good they couldn't do enough for us as the meals was fantastic and the service also the Buffet was out of this world and each time when something was running low then each time one of the staff would come along and refill we were also entertained with a music and dancing the Manager did everthing my son in law ask him and more the food was hot and plenty other people came into the restaurant and was still being served as quike as we were and nothing was a problem to the Manager and his staff so thankyou all for making my daughters 40th birthday a special one.

  • Visited July 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
1 Thank 498bridget
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canterbury, United Kingdom
Level Contributor
78 reviews
37 restaurant reviews
common_n_restaurant_reviews_1bd8 57 helpful votes
“What shambles of service and poor food”
1 of 5 bubbles Reviewed August 8, 2013

We booked for a party of 8 for our son's 19th birthday using Groupon vouchers. Firstly the terms of the vouchers was changed (being taken up with Groupon). We placed our orders from the totally amended list and waited. And waited, and waited. What seemed like an eternity was just over an hour before the first signs of food came out. By time the last food came out it came to 90 minutes.
Several of us had chosen garlic mushrooms. What we received looked like the shavings off the mushroom as you prepare them for cooking. As for the garlic, the nearest garlic got to the mushrooms was when it was brought into the kitchen storeroom!

Thankfully some of the other food was a little more edible (or was it by then that we were totally starving having been there for well over two hours) and finished our meals before leaving.

As someone who uses restaurants for both business functions and pleasure, this visit will go down as not satisfactory, as to cap it all off, three of the 8 people had had upset stomachs the next day.

  • Visited July 2013
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 2 of 5 bubbles
      Food
Helpful?
2 Thank RaineeBarker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canterbury, England, United Kingdom
2 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Always amazing”
5 of 5 bubbles Reviewed July 30, 2013

I have been a regular at this curry house for years now. I know we all have our favourites but this is my curry house of choice everytime. Jak (owner) is always helpful and accommodates specific dietary requirements my partner has. Nothing is too much trouble and the food is always spot on.

  • Visited June 2013
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
1 Thank leburge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canterbury, England, United Kingdom
Level Contributor
4 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“chilled out place with top notch curry”
4 of 5 bubbles Reviewed July 27, 2013

I have eaten here many times with mix reviews on service but always very good food , I sometimes have to wait for food a little longer then I would like, but with good company at the table and a nice king fisher larger in hand its not too bad .

The staff behind the bar are wonderful and always ready with a smile.
The car park and outside areas could do with a tidy up/ improving .
They could do with maybe 1 more chef and 1-2 more waiting staff to help with serving times.
The toilets are clean and functioning well.

The most important thing is that the food is always well above average scoring from 8-10 depending, but mostly is a 10 .. Jack is the owners name is always helpful and takes on complaints with a smile and an eager response to remedy the situation . always gives free Sambuca at the end of night :) I defiantly recommend....

  • Visited June 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 3 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
1 Thank Paul P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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