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“Excellent service”

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Holiday Inn Aberdeen West
Ranked #1 of 3 Hotels in Westhill
Certificate of Excellence
Aberdeen, United Kingdom
Level Contributor
66 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Excellent service”
5 of 5 bubbles Reviewed December 28, 2012 via mobile

For someone that has been involved in the food service industry for over 30 years I always find the staff at your hotel pleasant and well trained. I visited Luigis last week and was so impressed with all the staff especially the manager that night I think his name is Neil Smith who made our visit exceptional and a joy to be eating in the restaurant. My thanks to all your staff and management.

Stayed December 2012, traveled with family
Helpful?
Thank Jan196029
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BBurnett, General Manager at Holiday Inn Aberdeen West, responded to this review, January 19, 2013
Dear Jan196029
Thak you for complimenting us so strongly on the service that you received in Luigi's. I am very grateful for you taking the time to share your experience with others.
I am also pleased that you took the time to mention Neil's great service on this evening - he's a star in the team.

Many thanks again
Bill Burnett
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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541 reviews from our community

Traveler rating
    329
    154
    30
    20
    8
See reviews for
124
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Spanish first
  • Swedish first
  • Any
English first
Annapolis, Maryland
Level Contributor
52 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed December 8, 2012

Stayed for several days. Hotel has everything needed for a great business stay in Aberdeen/Westhill. 2 Restaurants were on site and several other places to eat in walking distance. The onsite restaurants were good and the service was exceptional. There is also an onsite Pub for sports and beers. The rooms were big and very comfortable. I would definitely recommend it. Price is the only factor in your decision. It was not the cheapest hotel, but it was full of great amenities.

  • Stayed November 2012, traveled on business
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BBurnett, General Manager at Holiday Inn Aberdeen West, responded to this review, January 19, 2013
Dear Nick M
Thank you for a concise and informative great review. I'm delighted that we were able to give you a great experience, and that you are recommeding us to others.
On pricing, there are cheaper hotels in Aberdeen, that is true. Our own pricing does reflect our facilities and location and is generally comparable to any other 4 star hotel in the city - look out for advance saver rated and weeknd special rates, where I knopw you can save a substantial amount by booing further in advance.
I hope that we will see you again someday in the future.
Kind regards
Bill Burnett
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen, United Kingdom
1 review
5 of 5 bubbles Reviewed December 6, 2012

Our group had an absolutely fantastic evening on Friday, we all thoroughly enjoyed ourselves. The staff were all so attentive, the service was excellent and could not be faulted in any way.

The tribute night entertainment and food were excellent. You should be very proud of your team

The rooms were very comfortable and the selections of options available at the buffet breakfast would suit everyone.

Our group kept the young barman busy into the early hours too, as we were having such a great time we didn't want to go to bed!!

We will certainly be back again.

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jackie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BBurnett, General Manager at Holiday Inn Aberdeen West, responded to this review, January 19, 2013
Dear Jackie M
Thank you for a great review and for the high praise on my team. I am very proud of them. It is down to their great skills that we have been crowned Europes best Holiday Inn - from over 290 other hotels.
Our tribute nights continue to lead the rest in Aberdeen and I am glad that you chose to have your event with us here -hopefully we will see you and your party again this year?
Kind regards
Bill Burnett
General Manager
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Fraserburgh, United Kingdom
1 review
5 of 5 bubbles Reviewed December 1, 2012

Stayed at hotel overnight hotel clean staff excellent very welcoming and friendly went to the tribute night which food and entertainment was great value for money room was beautiful staff again excellent took drink orders delivered to table perfect everytime. Bar open for guests staff helpful room comfy breakfast very good will be sure to stay here again

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kel07chic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BBurnett, General Manager at Holiday Inn Aberdeen West, responded to this review, January 19, 2013
Dear Kel07chic
Thanks for a great review after your festive night out.
We look forward to seeing you again in 2013 at more of our tribute events.
Kind regards
Bill Burnett
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeenshire
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed December 1, 2012

I would definitely recommend this hotel to anyone looking for a place to hold staff/party night out for big groups of people.
From first enquiries and booking process through to the actual party night was very professional. We had 30 in our party and from when we arrived we were welcomed with a smile at reception and welcomed into the bar with friendly bar staff. Rooms were modern, clean, spacious, soft and firm pillows, cool air/warm air heat system, speakers in the bathroom so you can shower or bath with music, everything you could possibly need.
The meal was very good (some places I've been that cater for big numbers can't seem to serve hot, decent food) - the waiting staff were excellent, Hazel did a great job along with her staff and nothing was too much trouble for them.
The entertainment was first class with a Cher and Freddie Mercury tribute night - some audience participation included. Entertainers made sure everyone was having fun.
Our lot all ended up in the residents bar and the very patient, friendly gentleman, Douglas, behind the bar deserves a wee mention.
Unlike other establishments, we weren't hurried out of the bar, all very relaxed and chilled.
Breakfast the next morning was absolutely excellent, everything you could think off AND more. The staff, again, all very attentive and friendly.
Checking out went smoothly with a very nice lady, Sandra, on reception, making sure we had enjoyed our stay, enjoyed breakfast etc
We stayed in a well known boutique hotel last week in Glasgow for a 60th birthday and they would learn lots about customer care, providing excellent food etc from the Holiday Inn Westhill.
Excellent staff, excellent rooms, excellent entertainment and excellent service.
We would return in a minute!

Room Tip: Our room 124 was very spacious, excellent storage, nice bathroom and a nice view onto the front outl...
See more room tips
  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sharon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BBurnett, General Manager at Holiday Inn Aberdeen West, responded to this review, January 19, 2013
Dear Sharon C
Thanks for a great review and for picking up on so many staff names to mention how great they were. I really appreciate your detailed feedback on how much you enjoyed your whole experience with us.
I hope thatb we will see you again at one of our future tribute events.
Kind regards
Bill Burnett
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westhill, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed November 29, 2012

This was our first time our annual xmas night out was held at The Holiday Inn Westhill and it certainly wont be the last.Everything from the setting, the ambience ,the atmosphere,the music was simply terrific.The staff were well trained in their duties and very polite and our drinks[for 15 bodies] were always correct and never overcharged.
As for the food,well ,if you pardon the pun ,it really was the icing on the cake.Beautifully cooked and presented with delicious flavours and combinations.
Rarely in recent years have we been to a function where we can honestly say that we could find no fault.
Ebony the Hotel organiser deserves a lot of credit for all her obvious hard work.

Room Tip: we did not stay overnight as transport was already booked in advance
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  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank mikehulse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BBurnett, General Manager at Holiday Inn Aberdeen West, responded to this review, January 19, 2013
Dear Mikehulse
Thanks for bringing your party to our party - and for having a great time with us.
I appreciate your great feedback and hope that we will see you again in 2013.
Kind regards
Bill Burnett
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed November 25, 2012

The whole year before the wedding our wedding planner Ebony did a fantastic job, lots of advice and helped us put all our own little twists into it, always keeping in touch with us, then on the day the hotel was just spectacular, all our guests thought the lights and decorations were just beautiful, the day went without a hitch- Colin our coordinator kept it all running like clockwork and the staff were all so friendly and helpful. The food was amazing!!! Brilliant setting for outdoor photos just across the road too. Thank you so so so much to everyone, I highly recommend getting married here, wish I could do it all again!! Xxx

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LMAllan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BBurnett, General Manager at Holiday Inn Aberdeen West, responded to this review, January 19, 2013
Dear LMAllan
Thank you so much for having your perfect day with us here in Westhill.
Thank you also for taking the time to commend Ebony and Colin, for making your day, the best day of your life.
The team and I are all delighted that we have made your day so special and I am very grateful to you for taking the time to share this with Tripadvisor.
Kind regards and best wishes for the future
Bill Burnett
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Aberdeen West

Property: Holiday Inn Aberdeen West
Address: Westhill Dr, Westhill, Aberdeen AB32 6TT, Scotland
Phone Number:
Location: United Kingdom > Scotland > Aberdeenshire > Aberdeen > Westhill
Amenities:
Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Westhill
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Aberdeen West 4*
Number of rooms: 86
Official Description (provided by the hotel):
Holiday Inn Aberdeen West* European Holiday Inn Hotel of the Year 2012* Scottish Brand Hotel of the Year 2011,2012,2013Centrally loacted in Westhill (Surf City) and ideally located only 10-minutes drive from Aberdeen City Centre and Aberdeen International Airport. Prime Four Business Park at Kingswells and the Westhill Business Park are all within easy reach of the hotel. This is a modern and stylish hotel offering the very best and latest in Holiday Inn standards and facilities. The hotel boasts cutting edge concepts in design, comfort and technology for todays modern traveller. 86 Comfortable bedrooms are all equipped to the very highest standard, including 42"flat screen TV's, in-room safes,complimentary Wi-Fi high speed fibre optic internet access and air conditioning. The hotel is serviced by a 24-hour food and beverage operation that includes a Luigi's Italian Restaurant, the relaxing Glentanar Lounge Bar, Scots Corner themed bar, 24-hour Room Service and a full conference and banqueting facility. The hotel also has a fully equipped gymnasium, sauna facility and beauty salon. ... more   less 
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Also Known As:
Holiday Inn Aberdeen West Hotel Aberdeen
Aberdeen Holiday Inn
Holiday Inn Aberdeen West Westhill, Scotland

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