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“Reasonable Hotel for a Short Stay”

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Premier Inn Aberdeen (Westhill) Hotel
Ranked #2 of 3 Hotels in Westhill
Sutton, United Kingdom
Level Contributor
64 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“Reasonable Hotel for a Short Stay”
Reviewed August 12, 2013

I stayed here for one night to meet family from the station next morning. Just outside Aberdeen centre, the price was reasonable for somewhere basic to sleep and eat. Welcome was friendly enough and rooms were clean and comfortable. The adjacent Shepherd’s Rest pub acts as the hotel dining room, so it’s a convenient place to buy dinner. Eating on my own, with nothing to read, I found the service a bit slow. I tried to use their wi-fi but so much information was needed to register for 30 minutes free that I gave up. I don’t know why they can’t just give you simpler free access as you would only be in there as a customer really. Food was good quality and hot when it arrived.
After a few days of hot weather, my room was pretty warm and the wall-mounted “air conditioning” control showed 25.5 degrees. After unsuccessful attempts to turn it down I asked at reception and was told it only controlled the heater and there was no cooling system – just the portable fan on the dressing table. That really did nothing to reduce temperature but the hotel offered to replace the quilt with thin sheets. I had to keep the window open but this made outside noise more noticeable and people leaving the Shepherd’s Rest were quite noisy in the car park. Some other guests were talking loudly outside the entrance for some time and I went down to complain to reception at about 1:40. To the hotel’s credit, they honoured their Good Night Guarantee and refunded my room charge without fuss but I could have used the sleep more after a day’s driving.
Breakfast in the Shepherd’s Rest was very good. Friendly, helpful staff and a reasonable price for good quality cooked food to order. There was also hot porridge, a range of cereals, juices, rolls, toast etc..
Tips: I would advise anyone trying to find the hotel with Sat Nav to enter the latitude and longitude from Premier Inn’s booking e-mail as the post code in my TomTom did not take me to the right place. If you need any shopping there’s a large Tesco just around the corner from the hotel.

Room Tip: I would try to get away from the entrance, car park and adjacent pub. I think the rear of the hotel...
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank CharlesRJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urszula_Russell, Manager at Premier Inn Aberdeen (Westhill) Hotel, responded to this review, August 13, 2013
Hello CharlesRJ, I am sorry to hear that you had a disturbed nights sleep on this occasion. Our nightshift team members try their best to keep noise to a minimum overnight but unfortunately this is not always possible. This is why Premier Inn has the ‘Good Night Guarantee’ in place.
I will pass your comments regarding the restaurant to their manager, I am sure they will be delighted to hear it.
I do hope that the issues you have noted have not put you off with staying with us in the future and I welcome you back next time you are in Aberdeen.
Thank you for taking the time to write a review on your recent stay with us here at Aberdeen Westhill.
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351 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (55)
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English first
canada
Level Contributor
136 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed July 21, 2013

Used this hotel as a base while visiting friends and family in the immediate area. Good value for money with online booking. No surprises really, reasonable sized family room, comfortable beds, quiet at night, apart from seagulls which were nesting outside in the parking lot. During our stay needed to address a couple of issues with the hotels manager. We were happy with the resolution and the managers commitment to high standards of customer service, work ethic and team leadership. Should you have any concerns when staying here give management the opportunity to resolve before you write your review... its not and all dancing and singing 5 star hotel with associated amenities, just a reasonably priced hotel ideal for a base while in the area.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CanadaScot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urszula_Russell, Manager at Premier Inn Aberdeen (Westhill) Hotel, responded to this review, July 24, 2013
Dear CanadaScot,

Thank you for taking the time to give us feedback. We were very happy to host you and your Family in our hotel. It is so good to hear that you were happy with the way we dealt with the issues encountered during your stay.Providing comfortable beds and quiet nights is the key focus for us to continue being the perfect friendly and reasonably priced hotel catering for family breaks and business trips.
We hope to host you again on your next visit to Scotland!
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Aberdeen, United Kingdom
1 review
Reviewed June 24, 2013

Park opposite good for tiring out kids or dogs. Rooms are clean quiet and the breakfast is a good deal. Top choice for us when visiting family, grandchild gets a sleepover in family room. We can book well ahead and get a good deal.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Granny41_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urszula_Russell, General Manager at Premier Inn Aberdeen (Westhill) Hotel, responded to this review, June 28, 2013
It is always really motivating for the team to read positive reviews about the standard of our hotel and the customer service of our team members. We take pride in achieving high standards to ensure our guests have the care and attention they deserve and it was great to hear we managed too achieve this. We look forward to you staying with us in the near future.
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aberdeen
Level Contributor
54 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed June 22, 2013

we have visited the shepherds restaurant on a number of occasions usually with a family member who is wheelchair bound. the staff are very accomodating to find you a table suitable for the wheelchair with plenty of space. the menu is varied and reasonably priced, and there is always specials on the board. the waiting staff are very pleasant, helpful and always smiling. the food is first class for what you pay and the plate is always full. i have read a lot of negative reports about this restaurant and i cannot agree with them.try it out, its very good

Room Tip: never actually stayed ihotel so cannot comment.
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank normanjones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urszula_Russell, Manager at Premier Inn Aberdeen (Westhill) Hotel, responded to this review, June 28, 2013
We are pleased with your comment for the Shepherds Rest and will pass it on to the manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thornaby on Tees, United Kingdom
Level Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed June 18, 2013

very good hotel with friendly and helpfull staff would stay again at same price
the location was good for us as we were visiting family nearby and varios local atractions were to hand also free parking overnight

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank oxorowe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urszula_Russell, Manager at Premier Inn Aberdeen (Westhill) Hotel, responded to this review, June 20, 2013
Dear Oxorowe, thank you very much for taking your time to give us your feedback. I am glad to hear you have enjoyed your stay with us here at Aberdeen Westhill and that you have found the staff to be friendly and helpful. They were delighted to hear your comments. We are looking forward seeing you on your next trip to Aberdeen.
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London, United Kingdom
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 11, 2013

Hi, my name is Yusif. Today i tried to book a room for a two nights. But the reservation service adviced that hotel doesnt allow to do it as they have minimum stay. It is awful! Why there is a limitation on minimum nights...?

Stayed June 2013
Helpful?
1 Thank Yusif M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urszula_Russell, Manager at Premier Inn Aberdeen (Westhill) Hotel, responded to this review, June 20, 2013
Dear Yusif , thank you very much for your comments and please be assured that we take all feedback seriously. We sincerely apologise that on this occasion our hotel did not meet your expectations. Your feedback is much appreciated as it enables us to improve our service. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bel Ombre
Level Contributor
48 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed May 28, 2013 via mobile

The rooms as you might expect at a Premier Inn are nothing special but the room was clean and presentable with a comfortable bed and a choice of firm or soft pillows.
The Shepherds Purse pub/restaurant next door was ok. Breakfast was self service with all the usual food groups covered.
The pub dinner menu was good and the place was popular with friendly staff.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bruce B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urszula_Russell, Manager at Premier Inn Aberdeen (Westhill) Hotel, responded to this review, May 31, 2013
I would like to thank you for taking the time to leave such good feedback regarding your recent stay here at Premier Inn Aberdeen Westhill. My team really enjoy receiving such positive feedback and are happy to hear you enjoyed your time here with us. Although the restaurant does not belong to us they are still very interested in our guests feedback and were equally thrilled to see you enjoyed your dining with them and they would like to thank you for your feedback regarding your experience with them.

Thanks again and we hope to welcome you back soon.
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Additional Information about Premier Inn Aberdeen (Westhill) Hotel

Property: Premier Inn Aberdeen (Westhill) Hotel
Address: 10 Straik Road, Westhill, Aberdeen AB32 6HF, Scotland
Location: United Kingdom > Scotland > Aberdeenshire > Aberdeen > Westhill
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Westhill
Price Range (Based on Average Rates): $
Hotel Class:3 star — Premier Inn Aberdeen (Westhill) Hotel 3*
Number of rooms: 82
Official Description (provided by the hotel):
Business or pleasure, or a combination of the two with a round of golf? Whatever the reason for your visit, Premier Inn Hotel Aberdeen Westhill puts everything on your doorstep, including business parks, international markets and excellent transport links. Visit the seat of the chief of Clan Irvine at the imposing Drum Castle. Or take your seat for some thrilling action at Union Square cinema complex. Have a round of golf at Westhill, or spend time strolling around the seasonal market held in Aberdeen city centre every three months. Then come back to the hotel for a bite to eat at our Belhaven restaurant, and a great night's sleep in our comfy beds. Directions: Situated along the A944 to Alford, situated next to Tesco. Next to the Shepherd's Rest. Transport and local information: Hazelhead Park Crathes Castle Gardens Aberdeen Train Station 8 miles Aberdeen Airport 7 miles Aberdeen Ferry 8 miles ... more   less 
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Also Known As:
Premier Inn Aberdeen (Westhill) Hotel Aberdeen
Premier Inn Aberdeen (Westhill) Hotel Scotland

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