I wanted to let you know about our amazing experience at Los Portales this last week. I had met with Teddy, the GM, about potentially moving my groups to Los Portales for all future mission trips and subsequently we scheduled dinner there on Thursday night. To put our experience in one word, it was amazing. First of all, half of our group was running late coming back from Leon. We called and the hotel graciously accommodated us when we wanted to delay serving dinner until 45 minutes later. The first group (myself included) still arrived at the hotel early and enjoyed a few drinks out by the pool while waiting for the other half of the group. Krystel was very professional, accommodating, and gave excellent customer service. She took the group for a tour, showing them the rooms and apartments that you had shown me earlier in the week. She made sure our every need was being met by the waitstaff. She is an excellent employee and represents the hotel exactly how you would want it be represented.
In general, service in Nicaragua is slow compared to the United States. This is not the case at Los Portales. The waitstaff was able to keep up with the drink orders and deliver them in a timely manner. Not one person in my group of 22 complained about the service. In fact, everyone praised the service and the food. I personally had the snook and would rate my dinner as good as or better than the fish I get at El Espigon. In addition, having the private room for our dinner was perfect for us to have a round table discussion and meeting with the group. We can't say enough positive things about the food, the staff, the service, and the accommodations.
I am very happy to say that we have officially decided to move to Hotel Los Portales for our future mission trips.
- Reservation Options:
- TripAdvisor is proud to partner with Travelocity, Booking.com, Expedia, Hotels.com, Orbitz, Cheap Tickets, Priceline and Hotwire so you can book your Hotel Los Portales reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.