Le Tikal would be fine, even good (position, layout, size, facilities) if it wasn't for the noise and the useless staff and booking process.
I have never anywhere experienced so much noise at night - I had read that the road side could be noisy so when I booked 6 months ahead I specifically asked for the quiet side away from the noise and was advised that this could be accommodated. When we checked in I again asked to make sure we were on the quiet side. The receptionist assured me we were. The noise in the building started at around 8.30 each night, had increased (music and yelling) enough by 10.30 when our kids were unable to sleep and continued despite us going around asking people to please be quiet, until about 12.30 when most of them left to go to the clubs. Each night the same thing. We would then get about 3 hours sleep until they all started coming home 3-5am and then about 1 more hour's sleep before the delivery trucks started at about 6am outside our window. Our friends had an apartment on the other side and had no major problem except for the partying in the building until midnight. When we complained each evening we were told they could not move us and that the guard would do extra rounds and that the noisy people would be warned. We never saw a guard, the reception closed at 8pm each night, and the partying and screaming went on every single night. One night it was so bad I called the police in desperation. We ended up trying to sleep with pillows over our heads to at least muffle the noise.
We stayed there because our friends were there and we decided it was better to put up with it than to make too much fuss. But clearly Pierre et Vacances made no effort to honour our request for the quiet side when we booked nor warn families that this is simply not suitable accommodation unless you are an 18 year old student who wants to drink and party all night every night.
They also only gave us two keys which made it difficult for people returning at different times.
We paid extra for wifi and it worked for one night then went down. Staff kept saying they didn't know what was wrong but hoped it would be fixed anytime now. It was still down by the time we left and they said they could not give us a refund on the spot, but would process it after we left. I need to check my husband's statement to see if they have done this but I bet they haven't.
When we asked staff how we could get ourselves and luggage up the hill to the central pick up transfer point for our early morning departure, they didn't know how we could. No suggestions except 'walk'. They suggested we book a taxi but when we asked them to they reluctantly said they could. The process eventually came to nothing when we were told the taxi would cost Euro 250 (to go about 600 yards) as they had to come from Moutiers. They offered to lend us one of their indoor trolleys (which would have been fairly useless in the snow but was about as helpful as they got) which we started to do. However we then found by pure chance that the local free shuttle bus starts early on a Saturday morning and could take us. Why did the staff not know this essential information? It is beyond me. It was like Faulty Towers!
This was the first and last time we'll ever stay with Pierre et Vacances. It could have been mostly avoided if they had just accommodated our request in the first place. They could not have cared less once we were there. The reception staff would just shrug their shoulders and say a pathetic 'sorry' with complete lack of conviction.
- Official Description (provided by the hotel):
- The highest resort in Europe. Residence at the foot of the slopes and at the heart of the resort. Residence with cosy and comfortable apartments ... more less
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- Also Known As:
- Pierre And Vacances Residence Le Tikal
- Pierre & Vacances Residence Le Tikal Hotel Val Thorens