I've been visiting Chamois d'Or for five years in a row for one reason only - a good location, being close to lifts. If you need just a good starting point as close to the lift as possible and you don't mind poor cleanliness and unfriendly staff then this might be your choice, everything else is very basic. Otherwise, I have never been in a hotel where staff is so rude. Since I've been in other accommodation in Val Tho also, I have the feeling that this is kind of "standard" in this price range. I do not consider myself as very picky referring the equipment and service (I even don't mind that wifi in the rooms is of no use since it so slow), but in a hotel, even if it is a "chicken-battery-hotel", I do request some basic cleanliness of the room. What matters most to me is that I can rate the rooms as being filthy, and so far I have experienced five in a row! Rooms simply lack basic hygiene standard, the equipment is not worth to spend time with in this review (but then again, it's not better, e.g. in Les Temples du Soleil in Val Tho). I wish Anthony Melchiorri, hospitality expert from Travelers Channel "Hotel Impossible" would do a survey one day. No matter what you look at - dirty mattresses (blood stains etc.), filthy bath fans or cigarette ends on the balcony. When I discovered obviously not very old blood stains on mattress on my arrival and requested a clean one, I got ignorant reply that they have not a replacement and why to complain since the sheets will come over it. Hello!!! France, EU, 21st century, for crying out loud ...
The check-in service is also very slow and they don't seem to strive to be very friendly. Practice is that there are only two ladies at check-in desk even on the most busy hours of the arrival day. They always ask you to leave your cell phone number so they can inform you when the room is ready to move in prior to 5 pm - I never got a call in five years.
So, anyone who will read this review - I am not too critical or demanding, it's just mine observation including my friend's family with which we spend the vacation together for five years in this hotel. It's true that some rooms have been renovated, but most of them are beaten-up. In skiing season this hotel is regularly full, so the owners and staff obviously have the attitude "Why to bother & improve if not necessary - we are booked!"
As I pointed out at the beginning, we keep coming in this hotel just because of the skiing area and since the experience with the Residence Les Temples du Soleil in Val Tho is not better.
Due to lack of cleanliness, unfriendly and ignorant staff (not to mention the "beaten-up" furniture, horrible and disgusting beds in rooms) and no evidence of will to improve the service in all the years that we are coming here, I could NOT recommend that accommodation.
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- Also Known As:
- Residence Le Chamois d`Or Hotel Val Thorens