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“Location good but hotel very tired...”

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Hotel Club mmv Val Thorens - Les Neiges
Ranked #15 of 29 Hotels in Val Thorens
Reviewed March 15, 2013

Stayed here with friends for a week during 2013 school holidays. Location on piste is great - except that ESF for everyone beginner kids was 15 minutes hike up the slopes or a 20minute 'tapis' queue!. Food was ok as long as you ate early. Lift was out of order for 24hours. Rooms were not great - dodgy shower heads, broken locks on toilets, cleaning not done, uncomfortable small beds and insuffucient bedding. Entertainment guy was excellent but in general staff were mediocre and lacked direction. Manageress only seen at welcome meeting and never again - very poor. On the plus side the skiing domaine was fantastic and the bootroom was very warm. Also do not buy your lift passes from MMV - buying direct on internet saved us a small fortune!! Similar discounts I am guessing are 'absorbed' by MMV.

Room Tip: ask for slope view - you get the pisters early morning but it beats the view of a concrete wall the...
  • Stayed: March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank toulousebrits
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marie_mmv, Guest Relations Manager at Hotel Club mmv Val Thorens - Les Neiges, responded to this reviewResponded March 18, 2013

Dear Guest,

Thank you very much for taking time to review your stay.
We are happy you enjoyed your holidays in Val Thorens.
However, your remarks about shower or locks have been sent to the maintenance team so they check this up as soon as possible.
The cleaning of the room is done every day, as in any hotel. If this was not the case, we apologize and we will make sure it won't happen again.

Managers try their best to be available for each and everyone. Depending on the number of clients present at the Hotel, managers can sometimes be very busy to make guests comfortable, so they might not be as present as some other times. We are very sorry if you missed this presence.

We hope to welcome you soon in one of our Hotels or Residences Club,

Best regards,

The Guest Relations Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (166)
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16 - 22 of 166 reviews

Reviewed February 24, 2013

I found this place after staying in Val Thorens with club med. This is much better value for a family (40% less than CM). The food is fine; there are three or four alternatives for every meal. It has a warm family atmosphere. The front desk and all the staff are very helpful. This a relatively old hotel and it shows in the facilities so rooms are small and basic, although we did have a balcony overlooking the piste. I stayed with my wife plus two year old and five year old and thought it was very well suited for kids.

Room Tip: rooms on the south side face the piste
  • Stayed: February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank miles t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 28, 2017 via mobile
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Stayed: December 2016, traveled with family
1  Thank celine2305
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Reviewed July 11, 2017
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Stayed: December 2016
1  Thank lam0mie
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Reviewed July 3, 2017
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  • Stayed: April 2017, traveled with family
    • Location
    • Rooms
    • Service
Thank Annep2013
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Reviewed June 11, 2017 via mobile
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Stayed: February 2017, traveled with family
Thank Catherine P
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Reviewed May 30, 2017
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Stayed: February 2017
Thank Joelle B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Club mmv Val Thorens - Les Neiges

Address: Rue du Soleil, 73440 Val Thorens, Saint-Martin-de-Belleville, France
Location: France > Auvergne-Rhone-Alpes > Savoie > Saint-Martin-de-Belleville > Val Thorens
Amenities:
Bar / Lounge Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #15 of 29 Hotels in Val Thorens
Price Range: $213 - $605 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Club mmv Val Thorens - Les Neiges 3*
Number of rooms: 52
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