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“Three Star At Most”

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Neilson Chalet Les Andes
Ranked #37 of 81 Specialty Lodging in Tignes
Reviewed March 4, 2012

Having skiied for 15 years. I found Chalet Les Andes one of the most over rated. Neilsen, who where the travel company, assured us that this is one of there best places to stay. There was no issue with the staff, they were quite friendly and helpful. My issue is with the rating of the chalet. I have had the pleasure of staying in a lot better 3 Star chalets. If you want space, then don't book this chalet. There are 3 beds in one room, which clearly only has room for 2 beds. There are no decent showers, and whatever you do, don't look under the beds......Unless you want to see all manner of things. The food was quite mediocre and bland. The staffs presentation needs to addressed(A clean uniform wouldn't go amiss). If I was asked to stay in the Les Andes again......No. Not a chance. I think, since winning the 5 star (2010), Neilsen have not put any more effort into keeping it. The only positive thing I can think of about the Les Andes is.......No......No....I am struggling.

Room Tip: Book another chalet
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  • Stayed: February 2012, traveled with friends
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1  Thank m g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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39 - 45 of 56 reviews

Reviewed February 25, 2012

I have just returned from a fantastic week at Chalet les Andes. I was part of a party of 18 adults and teenages, there were two other groups of three sharing the chalet. Everyone mixed well both, enjoyed excellent foot and comfortable accomodation. We liked the matress toppers. The sauna was a welcome therapy after a hard day on the slopes, though the pool is cooI, but remember Neilson are advertising it as a swimming pool not the chalet staff.
I cannot believe some of the previous comments about the staff because we couldn't fault them! Emma, Dan,Sam and Ginny were welcoming, helful and friendly from day one. Nothing was too much trouble. They worked hard, enjoyed chatting with us and advising us on routes. There were some members of the group with dietry requirements and they accomodated it easily. There was no hiding of food! The cakes were delicious especially the Victoria Sponge.They even made a surprise cake for our friends who were celebrating their wedding anniversay. The chalet was clean, fire put on and clean towels changed mid week as is normal chalet practice. Extra towels and robes are provided for the pool. We did not have any issues with room size or noise, again the same standard we have seen in other chalets,clean and functional. Some rooms were warm at night but this is an issue for Neilson to take up with the chalet owner regarding the heating.All in all a great holiday and we would be happy to return so say hi from us when you go.

  • Stayed: February 2012, traveled with family
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1  Thank ShawEastYorkshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 5, 2012

We (23 folk) have just returned from a week in Les Andes and had a lovely time. Dan, Sam, Emma and Ginny were super hosts and put up with 'rent a crowd' very well. The food was good with plenty of variety and options for those who did not like the advertised menu, breakfast could have been a little larger but this is the fault of Neilsons budgeting and not because the staff hide food as a previous reviewer remarked. The wine offered with the evening meal was of a good quality but the inclusion of beer as an option would have pleased some members of our party. The pool and sauna were well used by some of the party, however, the pool should be viewed as a plunge for the sauna rather then for prolonged swimming as it is distinctly chilly. The chalet was clean and daily cleaning was available for all rooms. Towels were plentiful and changed mid week. The hosts put on a charity games night which was good fun as well as being for a good cause. Cookie, the local rep, was excellent and did his utmost to sort any problems. One of our party was injured and he helped fill out the paperwork to facilitate his insurance claim. Thomas cook mislaid baggage on the way over and Cookie made sure that everyone was still able to get out and ski the next day providing ski equipment and clothing as required. The reps organise a 'cruise the blues' morning and a 'chase the pro' skiing day - several members of the party attended these and would all recommend them to anyone (depending on skiing ability).
There are a few things that Neilson need to address: the two small tripple rooms are FAR too small, we had three men in each and they may as well have been sleeping in one bed as they were so close together. The hot water ran out everyday - there needs to be an additional immersion heater in the chalet. The bath/showers need wall attachments so that you can stand under the shower and not have to hold the head.The brochure is wrong as the dinning room and lounge are not as shown which means the fire is in the dinning room making the lounge less cosy than we thought it would be.
Overall a lovely holiday made better by the people looking after us, good snow, excellent skiiing (and boarding), good food and decent wine.

  • Stayed: January 2012, traveled with friends
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Thank Judy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 30, 2012

Good chalet, rooms a little on the small side but clean we were not able to use the balcony due to the 3 foot of snow on it!!!!!!
The chalet host were very very good and nothing too much trouble though the breakfasts could have done with more variety virtually the same every morning[no croissants, Pan au chocolate cheese and ham etc]
One thing I would do is check a big group is not staying in the chalet too as it can get very noisy.
The pool and sauna were good though I suggest this is the only reason they get 5 stars suggest you dont want room 2 as the pool pump noise goes on late and starts early.
Boot room has drying shelf not modern boot driers which left the boots a little damp on a morning.
All in all a little expensive for this chalet but I guess Tignes always is?

Room Tip: Avoid rooms 1 and 2
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  • Stayed: January 2012, traveled with friends
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Thank skicrazydog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 9, 2012

This chalet is advertised as being one of their Premier Chalets but failed to deliver anything other than fairly basic chalet service. I cant see where the awards it has won are merited apart from the fact that the chalet was quite 'new'.
True it is a nice 'new' chalet but none of our rooms were any bigger than previous holidays to 'standard' accom chalets, in fact the triple was a joke with two singles against the window and one narrow space to the other. Hardly any floor space and not enough storage for 3.
Ther is NO BOOT warmer, just a room for skis which was far too small to accommodate more thann 5 or 6 people at a time let alone if all 20 + wanted to kit up at the same time.
The pool is only available when the chalet staff are on site- 4 to about 730 (pm) hardly any use as we had hoped to use it if there was a bad weather day (which there were 2) but were not allowed access which is ludicrous. it was TOO COLD for anything other than a quick dip anyway.
The food was okay but nothing special, lasagne, curry, chinese chicken - hardly imaginitive although they did make an allowance if you said you didnt like it when the menu was placed in the restaurant at breakfast. As for breakfast - standard french sticks & jam, a poor choice of yoghurt, 2 cereals, juice, tea, coffee, and a hot choice each day. That is if you consider 1 sausage a small spoon of beans and a small spoon of scrambled egg to be a breakfast - the hot portions were child size and rather an insult. The hot portions were poor in size although the fridge never ran short of stock - we didnt see it all though. This brings me on to the service, the resort chief rep - Cookie- was EXCELLENT and bust a gut to help. He did seem removed from the chalet staff so who was overseeing them i am not sure. Unfortunately the 4 staff in the chalet were lack lustre and seemed unable to be pro- active in any way except throwing as much wine on the table that you could drink. eg One of the lads came in one day at breakfast - made himself a cup of coffee and then left the kettle empty - the guests were always having to get the kettle filled which was really irritating. There was no forethought in how they did things we constantly had to ask for things. To have 4 staff available for 22 visitors we would expect a more attentive stay but hiding in the kitchen was their speciality - maybe they were scared of us ?
The mugs and cuttlery were not very clean and our room was only cleaned twice in the whole week. Under the beds it was filthy with hair and dust and the chalet was not kept very clean either. The water caraffes did not appear to be washed or rinsed as each day more and more black bits appeared in the water. The worst part was the upstairs communal loo, near to the eating area and kitchen. This was clean and tidy but there was NO towel or hand drying facility ALL WEEK. Not very hygienic especially as the staff used this.
The chalet had underfloor heating which was out of control in some rooms. Our bedroom was stifling at night and we had to have the patio door open (at -10 deg) to keep us alive. On the other hand the eating area was freezing cold and yet again we had to ask to get the fire put on - it would have been nice if it was on each night keeping the place warm and homely.
Finally I want to point out the irritating part of chalet holidays and this is not only reserved for Chalet Les Andes. Why do they run out of supplies on the 5th day onwards ? watered down orange juice and then none, hardly any fruit in the bowl, no coffee - no washing up liquid evident either ? One day a delivery of 30 bananas arrived and 4 were placed in the fruit bowl - fruit bowl is a loose phrase as it was old apples and pears.There were also oranges in the store but like the bananas they were kept hidden or did not materialise at all. Guests should be offered supplies and food that is available not left unused for other purposes.
It isnt hard to maintain supplies and it always seems that chalet companies have a set budget and if they can skimp the last few days they will. I'm sure the staff were kept well fed though as every time you walked into the kitchen during evening meal prep someone was munching a bowl of food.
It has a lot of promise and with a good shake up could be very good. Unfortunately we were too early in the season for some things to have been sorted. We did ask for some things to be remedied in the first day or so but felt we might be complaining too much in light of the replies and chose to complain more formally on our return.

Room Tip: Room 1 seemed larger than others
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  • Stayed: January 2012, traveled with family
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7  Thank Tony P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 31, 2011

We have just returned from a great weeks skiing and have had an absolutely fabulous time!! The chalet was as described in the brochure and it was perfect accommodation for our group of 20 people, apart from the fact that some of the bedrooms were a little on the small side. The pool and the sauna were an added bonus after a days skiing. What really impresssed was the standard of service provided by our chalet hosts; Emma, Jenny, Sam and Dan. They made sure that our stay exceeded all our expectations; they were helpful, frinedly and at all times, very professional. From our experience of catered chalet food, this was absolutely the best. We had really tasty three course meals every evening served with generous amounts of wine. The menu was interesting and varied and catered very well for one of the group with a nut allergy. The cakes provided every afternoon were absolutely amazing and just what was needed. The staff went to so much trouble to make sure that we all enjoyed our stay. We would definitely recommend this chalet and would love to return.

  • Stayed: December 2011, traveled with friends
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2  Thank Mary042
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 26, 2011

We travelled 26th Febuary for one week in a group of eight, we were a little disappointed by the presentation of the chalet for a five star and as a general consensus we would rate it a good three star, Neilson breakfast leaves a lot to your imagination literally, when I booked it was described as a full breakfast upon reading the small print realised that it was a full breakfast just served over five days with varied components of the ‘full breakfast’ each day! The cleanliness of the sauna and the stairs carpet was not the best as normally you wipe your feet on the way in not the way out.

However the staff were ‘excellent’ and nothing was to much trouble, special dietary requirements for some of the fussy people in our group were catered for with no problems at all, at dinner I don’t think any of us saw an empty glass all week.

Having travelled with several other operators I would not choose to travel with Neilson again as it is a very competitive market place and the number of operators offering superior service and accommodation is vast.

To sum up, would stay again at a three star price as that’s what its worth, the staff made the difference otherwise there would have been many complaints!

  • Stayed: February 2011, traveled with friends
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1  Thank uuummmm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Neilson Chalet Les Andes

Address: Les Almes, Tignes, France
Location: France > Auvergne-Rhone-Alpes > Savoie > Tignes
Amenities:
Free Breakfast Restaurant Swimming Pool
Hotel Style:
Ranked #37 of 81 Specialty Lodging in Tignes
Number of rooms: 10
Also Known As:
Neilson Chalet Les Andes Hotel Tignes

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