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“Great value for money”
Review of Hotel Le Gentiana

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Hotel Le Gentiana
Ranked #1 of 37 Hotels in Tignes
Certificate of Excellence
Hawick
Level 4 Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Great value for money”
Reviewed April 20, 2014

Stayed here with family 5-12 April 14. We booked direct with hotel and flew to Chambery with Jet2. The hotel arranged a taxi return. The ski passes (full espace killy) were part of the deal. All very easily and willingly organised by Serge who runs the Gentiana with his sister Nadia. The Gentiana is well placed in Tignes le Lac, not ski in/out this year at the time we went but can imagine it might be close to it when more snow. The hotel is very comfortable with great facilities: rooms we had were facing the street the hotel sits on, we got a lot of road noise but that's not the hotel's fault and if it was serious we would have asked to move, the rooms are neat but well spec'd (good en suite), boot/ski room neat but very well set up (boots always lovely and dry/warm, skis in locked cupboard, but can imaging could be crowded if weather poor and lots of people heading out at same time, we tended to put boots on in reception or outside), restaurant one of biggest selling points (service and food outstanding, can't say any more than the best reviews already mentioned), wellness area very pleasant (small but well tended, clean and always very welcome at the end of a day in the mountains).
Serge and Nadia were always more than willing to assist, answer, help with any question or problem we had. This obviously sets the culture of the hotel as the rest of the staff follow suit.
More on the food: we have 2 sons (18 and 19) who have big appetites and they were never left hungry! Breakfast: plenty of options from cereals, fruit, yoghurts, breads, meat and cheese, boiled eggs (they say 4.5mins and were soft for us but we always managed to eat!). Really liked one of the previous reviews: "there is no full english breakfast because you're in France!". Plenty of coffee, tea, hot chocolate, fruit juice, water etc. Dinner: always outstanding! Cheese fondue and seafood buffet especially. We were asked if we wanted the main chicken course on the seafood buffet night (the buffet is a starter!!) and obviously said yes...........my wife bailed out and changed her mind after looking at the buffet properly, the other 3 of us struggled through.........the buffet would have been plenty!
Afternoon tea: every day after skiing (if you were not too late on the apres ski) there was a great selection of pastries etc on the small bar, plus options of smoothies or milk shakes from the bar (ordered and charged extra but well worth it!).
We had a great week in Tignes, very much made by this hotel, the owners and their staff, all we can say is thank you to the Hotel Gentiana :-)

Room Tip: Rooms to front/road subject to noise through the night/early morning but have balconies.
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  • Stayed April 2014, traveled with family
    • Value
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    • Cleanliness
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Helpful?
1 Thank bart10Hawick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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Cardiff, United Kingdom
Level 4 Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed April 7, 2014

We booked a late deal with Nielson Ski holidays and found ourselves a little gem in Tignes. The hotel is cosy and welcoming with a superb staff who could not do enough for the guests. Serge and his sister run the hotel to a great standard. The restaurant served a wonderful array of foods every evening that were served and presented to a very high standard. After a hard day skiing the pool, jacuzzi and steam room were very welcome and a lovely place to relax. The bedrooms are small but comfortable with room cleaning every day. The hotel is a short walk (2mins) from the ski lifts and village centre. The ski boot room is well organised with lockers and boot warmest and there was always plenty of space to get ready before hitting the slopes.
A lovely touch was the provision of a snack tray in our room providing us with refreshments for our early morning departure.
This hotel is excellent and not to be missed!

  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Deb S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newport
Level 4 Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed April 6, 2014

Booked a late deal with Neilson and our Hotel in Tignes was the Le Gentiana. What an amazing piece of luck. Having skied in the Alps for over thirty years this hotel must rate as one of the best we have experienced. The rooms and the public areas were cosy, and welcoming, the service at all times was friendly, and ultra efficient. The proprietor Serge and his sister who manages the restaurant were attentive, helpful and welcoming at all times. The food was outstanding, with wonderful main courses and sweets, in particular the sea food evening meal which can only be described as sumptuous. The ski room was well organised with individual lockers for skis and the reception area had excellent seating for getting suited and booted in the mornings. Access to lifts, ski hire, and buses was first class. The Polish receptionist went out of his way to be helpful and provided fantastic backup to Serge who was usually available for any issues. In addition to all these facilities there was a pool, whirl pool, and sauna very welcome after a hard days skiing. Minor issues, the plumbing was a bit tired and some of the wiring a little challenging. These were small criticisms as the only word which sums up our stay was "FANTASTIC".

Room Tip: Which room is irrelevant.....just get one.
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  • Stayed March 2014, traveled with friends
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Helpful?
1 Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tunbridge wells
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed March 23, 2014

my girlfriend and I arrived at the Gentiana and was immediately greeted by the Polish receptionist who came outside to welcome us, he apologised that our room was not quite ready yet so we'd have to wait for an hour- not a problem, he was very professional about it and we were more than happy to go for a beer down the road whist we waited.
on our return back to the hotel we finally checked in and one of the waiters helped take one of our 30Kg snowboard bags to our room via the lift for us, which was a nice touch.
a lot of reviews on here say the rooms are small and pokey,
I'm going to say our room was comfortable , clean and warm - all you really need for a skiing holiday right? I mean, how much time are you going to spend in this room?
there was a large double bed with wooden wardrobes on either sides that had " cubby holes" built in to either side for your convenience and the whole structure was connected so it looked fitted. there was a few deep shelves on either side and each wardrobe had a rail and hangers.
one side has a built in combination safe too.
the bed is very comfy although the sheets and blanket combination on top wasn't. we would've preferred a duvet.
we didn't have a balcony as requested when booking but we had a lovely "piste" view from our window.
There is a flat screen TV connected to the wall - it has many channels , the only English speaking ones were BBC World News, CNN and Euro sport.
there's 2 chairs, a writing desk with built in cupboard, large wooden coat hooks and a full length mirror which I think was hung up by a vey small person as it was too low for me - I'm 5'9 and it reached my chest.
the coat hooks are too close to the mirror so every time we hung our snowboard jackets up the mirror would swing about -be careful with this!
the toilet is separate to the bathroom and can be a squeeze to get into and out of as the door "just fits" past the bowl.
the bathroom was tiled from floor to ceiling and there is a large vanity desk- sink with plenty of room for your toiletries, also there is a large wooden shelf above the bath. the bath had a shower attachment to it with a glass screen.
the bathroom mirror is massive and there is a hairdryer, electric shaving power point, and built in tissue dispenser.
we had bathrobes and pool slippers folded on our bed for us also.
Every room has a key card lock with a ski locker key attached to the card.
the ski locker room was very small but very secure at least.
we just about squeezed two snowboards into one locker. the boot drying racks are great too.
the back door to this room has a fire escape bar lock which can only be opened from inside .
there is a small seat next to this door for putting on your boots but I do not recommend using it as other people will barge past you and into you on their way out! it's a very small room! but it serves its purpose.
I would recommend either being early to boot up at 8am or wait until around 10am and use the bench seats in reception .
the reception desk is what it is and is usually manned until quite late although if no-one is around it does state to ring the bell.... however we never found a bell to ring in the first place!
the lift is next to reception as is the bar and lounging areas. down a few steps next to the lift is the restaurant. - it's very.......pink!!
the breakfast is a buffet from 07:15 - 09:15 it includes filter coffee, hot milk machine,
hot water machine, yoghurts, cereals, fruit salad, prunes, nuts and fresh fruit, fruit compotes, very fresh French sticks ham slices, emmental slices and half boiled eggs.
there is no Full English option ....because it's France ! we didn't care and were stuffed every morning on gorgeous fluffy warm bread.
we were half board so I can't comment on lunch, I'm not sure if they even serve lunch.
dinner is served between 19:15 - 21:00.
the dinner service is very professional and polite.The waiters are well trained from pouring wine to quenelling epoisses cheese and clearing and serving from the correct sides etc. the dress code is smart casual but there were people in shirts and trousers, whilst others had jeans and t-shirts. one guy came in his swimming shorts and surf t-shirt.. so i guess anything goes really!
the dinner is plentiful, very well presented and tasted amazing. although it can drag on for a couple of hours with a long wait between courses.
but the food is amazing like the other reviews say. there was only one night that we didn't like the food, and that was on the meat fondue night. But that's our personal preference, you might love it!
downstairs past the restaurant is the access to the swimming pool along with a few public access toilets, a laundry room and a pool table. there are 2 Jacuzzis a sauna, hammam a jet shower massage pod( requires tokens from reception for this )and of course a pool. the Jacuzzis are hot and in good working condition . the pool is a refreshing temperature and there's access to roll in snow outside too. the only gripe would be that everyone hangs their bathrobes in the same place so trying to find yours in between others searching everyone's robe pockets for your keys can be quite embarrassing so I'd recommend tying a slipper or flip flop to the waist rope !!
the hotel is probably ski in - ski out during big dumps of snow but we went spring time so all the roads were clear and dry and we had to walk to and from the slopes, it takes approx. 1 minute either way so we really didn't mind!!!
there are a few shops around the corner from the hotel, a gift shop, some pubs, a pancake house and a tobacconist .
the tignes ski area is great, and very vast. vald'isere is good too although it can be very expensive there. in Tignes we bought a cheese and ham Panini, bucket of chips, 2 sausages, a coke and a powerade all for 16 euros - from TOKO SNACK near to the hotel.
in Val d'isere we bought 2 x powerade for 15 euros.........erm.....
there are plenty of snobby Chelsea - Sloane Square brits in Val d'isere and I think that's why the prices there are so high!
anyway, ive digressed , its a great hotel to stay in , the staff are very friendly the food is amazing and the wellness centre is much appreciated after a day on the slopes. stay here if you can !!!!

Room Tip: ask for 214 for a very quiet room.
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dchole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oxford, England
Level 5 Contributor
47 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed March 11, 2014

Based on the reviews and location we selected this hotel and were not disappointed. We travelled with Neilson who use Intersport for hire equipment. Asked for directions to get our skis the very informative receptionist showed that with our voucher we could use Twinner. He thought the Neilson reps get an Intersport commission so we used Twinner. The fitting and skis, we have our own boots, were excellent. The hotel has a ski room next to reception. Not large but provided a lockable space for skis and better still a ski shop commercial boot rack which came on during the night and heated your boots. I felt perfectly happy leaving my brand new expensive custom made boots. Regarding comments about locks and lack of space in this room we were there at half term and it was OK and I believe it hitting the slopes quite early.

Out of the hotel, turn right 50 yards downhill and onto the snow with the choice of a gondola or chair. We did not find any difficulty in the slight slope walking in ski boots. We did ski back to the rear entrance and use the spiral staircase, not recommended but if you are a boarder you would be all right, so it is technically a ski back hotel! Joy of joy, UK half term, French first half term and no queues, yes no queues until you got to the base of Val Claret, and then avoid by using the funicular and at the base of Val d’isere with huge queue at 1030 for the Solaise express. Really recommend Tignes and the area for the lack of queues. The skiing area is quite extensive and if you are competent and ski all day you will need the area pass. Towards the end of the day from 3pm onwards La Folie Duo over the Val d’Isere side for on piste live music and seriously expensive drink, €50 for a bottle wine, €120 bottle Moet and €6 for small beer. Ski down around 100 yards then chair back over to top of Tignes just before 5pm to ski home down the black or catch the gondola down – well worth visiting for the atmosphere although not quite up to tepee standards at Wengen. Food etc. on slopes expensive first class with many proper restaurants with booking! compared to Italy or even Switzerland but in line with other French resorts. Tignes is a quiet resort you would not go there for the après ski almost non-existent but that suits us.

The standard “Neilson” room we had was quite small and storage was at a premium and we had no view. It was clean, slightly dated, blankets not a duvet and on the first day I reported a light bulb out, not fixed during the week however I did not follow it up. Separate WC from bath and internal shower, no shortage of hot water, and clean towels. As always room to hot, turned radiator off opened window but cleaning staff closed window and turned radiator back on every day. Overall the general décor of this 3* hotel is a little dated back to the 80’s but it is clean, comfortable and really very acceptable. I liked the fact that the hotel was around 60% French families a good sign of its standard. The continental breakfast was a buffet style with all that you would want with boiled eggs. Food in the evening was really superb. Three courses each with two choices and a good cheese board available French style between main and dessert. Two fondue nights, again a must for the French when skiing, 1 meat (alternative for vegetarians) and 1 cheese with the choice of fondue, raclette or a baked Camembert style cheese. The sea food buffet on another night was really superb, half crabs, oysters, salmon, sea bass, sea urchin, mussels, prawns, lobster, whelks and on top of that there was a land buffet.

Without doubt we would go back, the only drawback with Neilson is using Grenoble, a 31/2 hour transfer and on the way home the airport infrastructure went into melt down unable to process the numbers and at one point the airport almost closed as they stacked planes waiting to unload on the perimeter track. I heard the same occurred at Champery on the same day due to fog.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mike49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lichfield
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 22, 2014 via mobile

Having skied in the Alps at a range of places over the last 15 years this is by far the best place I have stayed. The rooms are cosy and access to the slopes a short work. The key selling point, though, is the amazing food. Each evening meal was a feast, it was varied and included an amazing seafood and meat buffet, grilled fish and traditional local dishes. The hosts were very helpful and friendly. I will definitely be returning.

Stayed February 2014, traveled as a couple
Helpful?
1 Thank Purplelucy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geneva, Switzerland
Level 3 Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed February 22, 2014

Okay, so the GF and I so a ski holiday every year and after staying in Switzerland (Saas Fee) last season, we decided to do France and Tignes this season... After extensive research we chose Le Gentiana for its mixture of location, price (in low season) and superb ratings on Trip Advisor...

Okay, so our experience was....Mixed....While staying at the hotel we said "That's great, BUT...." a lot and for sure our stay was not as good as our holiday in Saas Fee...

Serge was super helpful when we made our reservation and gave us a quiet room awar from the bar situated next door from the hotel which was much appreciated....That's great!

BUT... when we actually got there, Serge was considerably less friendly. GF and I are experienced skiiers and not that fussed about luxury items, but we are sticklers for details. So when we were basically dismissed on day 1 when we simply asked Serge for the latest weather forecast (the weather bulletin at teh front desk was not changed from the day before) - Maybe Serge was having a bad day, but we dd not appreciate the lack of common courtesy to us as his guests. We were especially annoyed when another guest (who was clearly a regular guest) got a much warmer and altogether more pleassant reception from Serge not 2 minutes later... Not cool, and not appreciated....

The room was neat, scupulously clean, and very well equipped. The shower was fantastic and there was really good storage space even for 2 people with all our ski kit for a 6 day stay. There was a safe for valuables, a lovely view out the window and the room was warm and cosy- The television offered challens in every European language, a radio channel and movies were also on offer (for a small fee)- Overall quite nice....

BUT the bed was a disaster- We asked for a double bed (as opposed to 2 single beds pushed together) specifically because I am 6'1" and my GF is 5' 7" and we need a bit of room. Basically, we did not fit in the bed which was also VERY uncomfortable- We both had to do some serious stretching every morning and had stiff backs for sure. Also the room could become VERY hot especially after showers since there is no ventilation fan in the bathroom- Basically we had to open the window to get some fresh air in- Not the biggest issues in the world (The room we had at Saas Fee last year was always a bit too cold) and again, just enough to be annoying after 6 days...

The facilities offered by the hotel were quite good- There was a lovely parlour and "Cake time" at 1600 every day which was lovely. there is also a pool, jacuzzi, sauna, hamman and sexy multi-jet shower downstairs with loads of towels available and complimentary robes and slippers that were all a treat after a hard day on the slopes. There was also a pool table down there the we did not use, but that was welcome..

BUT to get to this you had to go past the laundry which during busy times was not very welcoming. The multi-jet sexy shower required you to buy tokens to operate it which was an unpleasant surprise, and the whole ambience of that section was not that fun- As much as we enjoy soaking, we just never felt comfortable or relaxed there and only went 3 days out of the six. Cakes during cake time are free, drinks are not- Not a big deal, but good to know...

There was a ski room to store your skis with a heated boot rack- that's great!....

BUT.... the ski room was tiny, tiny, tiny, and during rush hours it is basically Grand Central Station in there with lots of butts in peoples faces as people struggle to get boots put on and their kit sorted. There is *one* bench to sit on to get your kit sorted and it was RIGHT in front of the door, so if you sat there you essentially blocked the exit. There was just zero room to move around, and the lockers had an old fashioned lock and key that was kept at the front desk (we are used to lockers with a keypad) and so sorting your kit could be a bit of a palaver during rush hours. To be honest, we basically put our kit on in the lobby, the lounge or outside just to have some space to breathe... Annoying...

So, The location of the hotel is great- Literally a 2 minute walk from the main chair lift to the Tignes side and the bubble to the Val D'Isere side. the main shopping street (with a lovely farmers market 2x/week) was right there as was the main municipal buildings and parking structure. That's great!

BUT...The walk to the lifts is downhill and the road was pretty slippery and icy especially in ski boots while toting poles and skis- GF fell down once and that could have ruined the whole week. We had to be VERY careful since the road was not plowed regularly during our stay and it was more ice than snow the first few days because of the crappy snow conditions this season- Not a deal breaker, but you do hhave to be careful.

The internet.....Ahhhhh...the internet. Okay, so the hotel this year instaled wireless internet, but it is s tiered plan. You can get a free connection which allows you to check email, but the licence expires after a few hours. OR, you can pay something like 15Euro a day for faster more reliable internet- which of course is ridiculous and we refused to do this given that other hotels offer high speed broadband internet gratis as a matter of course. You can renew the free service, but sometimes it works, sometimes not, its a bit hit or miss and it was very unreliable. We had to go to the municipal centre a few times to get a reliable internet signal more than once. Again, a small annoying thing, but this is 2014 and wireless internet should be MUCH higher quality and more accessible than this... This was a fail...

Okay the food (we had the 1/2 Board package) was actually quite lovely. Breakfast was very complete and you had everything you could want in terms of croissants, brioche, yogurt, cereal, coffee, tea and juices. Some hot items would have been welcome, but in general it was a good base to start your day on the slopes...

Dinner was fantastic- IF you were a meat eater! On one night there was a fantastic seafood buffet with fish, lobster, scallops, oysters, sea urchins (I know!) I mean it was all there. There was also a dessert buffet one other evening with at least a dozen different cakes, tarts, and other sweet goodies- As someone with an enormous sweet tooth, it was a treat! There was a cheese plate nightly and the Chef was also very creative with the choices every night and the dishes were well prepared, served hot by a lovely wait staff who were pleasant and very helpful....That's great...

BUT.... if you were a vegetarian (like my GF) your choices were boring, tastless and overall pretty crappy- Essentially she has some variation of a salad and the vegetable du jour for dinner every night which was a HUGE disappointment particularly since we told them in advance that she was a vegetarian before we arrived. Mind you she is not a Vegan, and is pretty flexible, but it seemed tht the Chef just put zero effort into his veggie choices for the week- Again, for her, it was a horrible disappointment especially when I am sorting out a nice piece of swordfish or something...

Also my GF is Swiss, and so she was VERY annoyed on fondue night when the cheese fondue came was already "split" when it arrived on our table. I tried to get her to send it back, but as a good Swiss, she tried to be diplomatic and did her best to save the dish (turn down the heat, stir, stir, stir) but even with her expertise the thing was a disaster. Again, not the biggest thing in the world, but you KNOW how the Swiss get about cheese fondue and she was NOT a happy camper about that....

So basically, the trip was good, not great. We good reasonable value for money, especially with the 1/2 Board package that included the forfait for the Espace Killy, and the skiing was pretty epic even during a sub-par January snow season- Tignes certainly deserves its repotation as the most snow sure resort in the Apls, and our time on piste (weather permitting) was splendid!

Woould I recommend this hotel? Well.....As long as you know what you are getting into and understand the limitations.

Would GF and I go back there for another stay? Probably not, especially given the horrible meal choices for vegetarians that we (she) had to deal with- and the split fondue was just an unforgiveable sin in her eyes, so that IS a deal breaker for us....

Good value, good location and if you catch Serge when he is not grumpy, lovely people (all the other members of staff were reallly lovely and a compliment to the hotel), but maybe we are a bit to Swiss in our expectations for customer service and attention to detail...

Good luck!

Room Tip: Ask Serge for a quiet room on 3rd floor away from the Bar next door
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  • Stayed January 2014, traveled as a couple
    • Value
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    • Service
Helpful?
1 Thank DoctorNurse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Le Gentiana

Property: Hotel Le Gentiana
Address: rue du Rosset, 73320 Tignes, France
Location: France > Auvergne-Rhone-Alpes > Savoie > Tignes
Amenities:
Bar / Lounge Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Tignes
#2 Romantic Hotel in Tignes
#2 Family Hotel in Tignes
#3 Best Value Hotel in Tignes
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Le Gentiana 3*
Number of rooms: 40
Official Description (provided by the hotel):
Welcome to hotel Gentiana we're a family hotel since 1964 Our hotel is made for you, we like to give you nice and friedly stay. We're here at your service, and try to you give the best stay possible. our welness center is made for you, find a relax time after a ski day or a trip in mountain. Our restaurant, by ouyr chef cook Johan Audren for a nice cooking with a french Touch we want to give you a warm atmosphere in our hotel with our best and sincere regard Serge and Nadia ... more   less 
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