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“great location, great hotel.” 4 of 5 bubbles
Review of Residence Chalet Alpina

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Residence Chalet Alpina
Ranked #26 of 37 Hotels in Tignes
Colchester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“great location, great hotel.”
4 of 5 bubbles Reviewed July 19, 2011

Me and my friends booked this holiday in July 2010. And when i looked at the reviews they made me a little nervous. But we arrived at about 3:00 o’clock and we were met by one of the staff who was very friendly and spoke good English. We were half board and the food was really good and it was a buffet so there was plenty of it. We went to our room which was kind of small but it was ok. One bed and cupboard in the hall, and two singles in the main bedroom which were very nice. The bathroom was well fitted out. You were also given a ski locker which was very handy.
It is right next to a chair lift, about a minute walk. It was near the bars and clubs, but far enough away for it to be quite at night.
Very good hotel if you’re looking for great skiing and great night life.

  • Stayed January 2011, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank skiing-will
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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95 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
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  • Dutch first
  • English first
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English first
Nottingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed March 1, 2011

Location is good. For a 2 star hotel the bedrooms are ok, the food was excellent and in abundance; both the breakfasts and evening meals (buffet) were superb. There is also a sauna and a small swimming pool (open 16.00 - 19.00).

  • Stayed February 2011, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Mick2807
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Skipton, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed August 6, 2010

5* DUMP – DO NOT STAY HERE AT ANY COST. Yes it might be a two star but for the same money you can do much better. We have been skiing 1 or 2 times a year for the last 20 years so know a thing or two about ‘rustic’ chalets. This hotel is scruffy, a health and saftety nightmare and absolutely THE WORST STAFF imaginable – especially the hotel manager. Take a look at the pictures – what can’t speak can’t lie. We looked at 4 rooms which were all horrendous.

PLEASE PLEASE DO NOT BOOK THIS HOTEL if you have young children. We travelled with a baby and a 5 year old and the experience was truly traumatic. On arrival after a long transfer we were told that there was no reservation for us and that we would have to pay for our room taxes again!!! Despite our Neilson rep having confirmed all the rooms the day before and even making sure that we had a cot in our room. This is just an attempt to defraud guests and if you look at older reviews one that they have been operating for a long time.

It is a strange irony that a hotel with bunk beds in every room is completely unsuitable for children, let alone adults. The rooms are so small you can literally touch each wall by putting your arms out. My son on two occasions caught the side of his head on the protruding handle to the bathroom because space was so limited. Electric sockets were hanging off the wall; shelves in the bathroom sloped downwards so any items placed on them would end up in the toilet. All the cupboards were dropping to bits and the splash back around the sink was rotten to the core. The pillows and duvets were stained and well worn, the shower head hanging off and we dared not walk on the carpet in bare feet. It is hard to understand why tour operators risk their good reputation by allowing guests to stay in this level of squalor. Beware if you are 3 or 4 adults sharing a room as two will be on a bed settee in the ‘lounge’ and two will be in bunk beds in a hallway!

On booking the holiday we realised that it was ‘value’ hotel but surely this doesn’t mean that one should have to endure tiny, cramped, smelly, dirty, unsafe accommodation. On skiing trips we have often found 4* property’s to be ‘rustic’ by normal holiday standards lending themselves to a more laid back, casual type of atmosphere. The Chalet Hotel Alpina is none of those things and in my opinion is not even suitable for stag parties, you would have to be seriously drunk to find anything nice about this ‘hotel’. Fancy having to clean your own room, strip your own bed etc. before it is inspected so you can check-out and get your deposit back (they should be paying you to stay here).
The restaurant gave no consideration to children, our five year old was expected to eat whatever was on the menu, the only alternative being chips (that needed to be ordered at breakfast!). One night he ate a chicken drumstick before we realised that it was raw inside and on another occasion he was actually sick at the table trying to attempt to eat a traditional Savoyard dish. Luckily there were cooking facilities in the room and we were able to buy food from the supermarket for him.

The main reason we were ultimately booked this hotel was because of the pool facilities but it turned out that the pool was hardly ever opened or closed early. Similarly the sauna was completely unusable as there was a distinct smell of urine and it was closed altogether for the last two days.
As for the location it Tignes is so compact as a resort all the hotels are well placed and wherever you stay you will be close to one of the lifts.

DO YOURSELF A BIG FAVOUR AND BOOK SOMEWHERE ELSE – I would only wish this NIGHTMARE on my worst enemy!

  • Stayed January 2010, traveled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
6 Thank WorldTravellers19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Tignes hotels

Hertfordshire
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed March 11, 2010

We booked this holiday before really reading the reviews on Trip Advisor. I was panicked when I saw how terrible this place was rated! However we were not able to cancel it, and so reluctantly we came anyway. I must say, the location within the resort is fantastic. If you're like me, and don't want to be lugging your skis around for miles, then the very short walk to several lifts was welcome. The skiing was fabulous, and I would highly recommend this resort.
Having read the reviews of Alpina I was really worried. In brief, the accommodation is small, and plain, and manageable for two people for a week. I certainly wouldn't recommend going with more than two in a room, and the facilities are definitely NOT for self-catering. However. The staff were very friendly and each evening for dinner remembered which drinks we liked etc, and were always very polite. The quality of the food was very good, and I really liked the fact that if you didn't like the main course, you could chose off the a la carte menu instead at no extra cost. Breakfast was disappointing however as there was really nothing cooked at all.
The swimming pool was cold, as people have suggested, but they did turn the heat up if you asked, and it was always open when it was supposed to be. The sauna was very welcome.
In summary, very basic, definitely don't go self-catering, great location for the slopes, friendly staff, and surprisingly good food. However I probably wouldn't stay here again.

  • Stayed January 2010, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Flippad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scotland
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed January 17, 2010

I have just returned (yesterday) from a one week skiing holiday in Val Claret, Tignes, where my husband and I stayed at the ApartHotel Alpina. This is a ski resort 2 star hotel offering half board accommodation. After booking the accommodation I accessed the Internet to read the reviews. Maybe not the best approach having booked in advance. I was very nervous as almost all reviews were negative and highlighted particular areas for concern, food, rooms, cleanliness and staff. My husband and I put our concerns to one side as we decided that we were only staying away for one week and if the hotel was so bad, this short stay would not kill us.
We decided to write this review upon our arrival at the hotel. Having been delayed we did not arrive in the resort and at the hotel until 03.30am. Our very friendly holiday rep dropped us off and guided us into the reception area. Damien, the night-time receptionist, was waiting to provide our room key and information about the hotel. Damien was French and exquisite in his friendly manner and care for two weary travellers. We found our room with the help of Damiens excellent directions and slept for a few hours before arriving in the dining room for breakfast. Another pleasant experience as we made our way into the room we were greeted by again very friendly staff and offered what would be ‘our table’ for the duration of our stay. Breakfast was buffet style and perfect as vast quantities of strong coffee, cereals, fruits juices, breads, hams, cheeses, eggs etc etc etc were all on offer. Each guest could stock us as much as they could prior to embarking on their adventure skiing day. This leads us to our next pleasant experience, the ski tows and lifts were directly across the road from the hotel’s entrance. Two seconds from the stepping outside and you were on your way. What’s more each evening we were presented with a fabulous variety of four courses for dinner. All served by the very friendly and entertaining staff.
We have been skiing in France for many years now and have to state that the ApartHotel Alpina is excellent value for money and we would recommend this to any skier. As the experienced skier will be aware, accommodation within a skiing resort is somewhat different for your usual summer holiday package hotel. It is typical that rooms are more on the smaller than larger side, you are not spending much time in the room, and decoration could be a bit less grand, skies and boots etc can scruff walls. This review is written by seasoned skiers and as such is a true account. The hotel is excellent, so much so that I am intending to take my whole family, all ten members, to this to celebrate my 50th birthday very soon.

  • Stayed January 2010, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank ladyrun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ireland
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed January 1, 2010

The Alpina is a truly disgusting place, squalid and filthy. The service is equally miserable and utterly indifferent to visitors. The rooms are really cells and the so-called food is junk. The location is good, but this place should be avoided at all costs. I got a refund from Crystal. I am amazed that that this dump is still in business.

  • Stayed March 2007, traveled with friends
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank eyespyit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed March 26, 2009

Do not stay here. Aside from the excellent dinner menu in the restaurant, this hotel was far and away the worst we have ever stayed at. We were sold a double room, which ended up being a pokey room with two bunk beds and a pull out split double bed (hard to explain but small and extremely uncomfortable). We complained and we're eventually given a double room on the third night. It was only a fraction more comfortable (fold down bed, small).

The hotel reception serves a number of different establishments, and the staff are generally rude and unhelpful. It’s not cheap either or particularly well maintained. And the pool and sauna was only open for 2 of the 7 days we were there, and even when it was open, hours were very limited.

You also need to clean your own room, strip your own bed etc. and it is inspected before you can check-out and get your deposit back. A bit like staying in a hostel, but a hundred times more expensive.

  • Stayed December 2008, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank recycle79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Chalet Alpina

Property: Residence Chalet Alpina
Address: avenue de Grande Motte | Val Claret, 73320 Tignes, France
Location: France > Auvergne-Rhone-Alpes > Savoie > Tignes
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Ski-In / Ski-Out Spa Swimming Pool Wheelchair access
Hotel Style:
#9 Ski-In / Ski-Out Hotel in Tignes
#12 Spa Hotel in Tignes
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Chalet Alpina 3*
Number of rooms: 45
Reservation Options:
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Also Known As:
Residence Chalet Alpina Tignes

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