This was mine and my family's first time in Tignes, we arrived at the Chalet to the most welcoming staff (Sophie, Sam, Emily and the chef James) who helped carry our suitcases to our rooms and then proceeded to serve us tea coffee and champagne! (not to mention the cake which was HUGE!!!! The rooms are fairly small but not at all bad for a chalet, having stayed in many before with other companies, I'd seen a lot smaller for a similar price. The chalet staff did daily housekeeping and our rooms and bathrooms were left spotless.
One of the reasons we chose the chalet was for the spa area, including the hot tub and sauna, which was perfect after coming home after a long day on the slopes to soothe our aching muscles,
The only down point to our holiday was one of the group of guests (i think there were 10 of them, 2 couples and a family of two boys and one of their friends) who sadly booked the same week as us. They started off as just being irritating, letting off fire crackers indoors at dinner time, the adults included and out side the chalet which happened to be outside mine and my wife's window, they then proceeded to being down right embarrassing. On the tuesday night we were served the french dish of Tartiflette which is one of my favourites and i was thoroughly enjoying it until one of said guests when asked by one of the chalet girls if everything was alright said it was disgusting and was there anything else on offer, dinner was written up on the board in the morning and as they complained during the course, the staff couldn't offer anyhting substantial that would be ready in a short time, they therefore suggested bacon sandwiches to which the staff readily made up.
As it was the staff's day off the next day, one of the girls came out during dessert to explain that all the cereals would be set up in the kitchen and fresh bread would be delivered to the front door in the morning, yoghurts and juices in the fridge, etc... To this one particularly spiteful girl from the group stood up and demanded that there should be pastries, the staff explained that no neilson chalets provided these for breakfast. (they do provide a very hearty breakfast, infact one of the girls in the group complained that she didn't want mushrooms on the first day to which the staff offered a fried egg instead, on hearing this, the whole of the group asked for a fried egg to which they delivered within minutes.
it all came to a halt on the thursday morning, a note was left by the staff explaining that the spa area would be out of order for the rest of the week due to huge malpractice and abuse to the area, sophie, emily, sam and James' Supervisor then appeared, i was still down at breakfast at that point and he asked me if i'd seen anyone using the area the day before (the staff's day off) I said i'd heard commotion coming from the area but not seen anyone. The supervisor asked me to come and have a look at the area and i was honestly shocked by what I saw, wet loo roll had been thrown all over the area, literally caking the walls. i was then told that te filter to the hot tub had been broken and that some of the pumps were blocked, he opened the hatch to the filter to which a sock and pair of boxer shorts had been placed, not causing any damage but giving away the guest who had done it as the young boys had been seen wearing the socks previously. On speaking to the staff later, i was told that one of the boys from the group owned up but also said that 2 of the adult males had been involved, by this childish action they not only caused the staff a day of cleaning and misery but also ruined the rest of the holiday for all of the other guests as well.
I only go in to so much detail as i see that they have written a review below, something about eating bread... The food was truely delicious and the staff were genunely lovely, friendly people. I wish i could remember the names of these people but if you do ever find yourselves in a chalet with them, I'd get out quickly!!!!
- Also Known As:
- Chalet Chardonnet Hotel Tignes