We booked this apartment after scouring many options all over the internet. We liked the modern and comfortable look of the place and the location was ideal for us.
The problems began on our day of travel. The owner sent me an email the morning we were travelling to the airport to ask us if we wanted to hire linen and towels at the extortionate rate of €18pp. I reviewed the original listing immediately and discovered that this extra cost was not stated anywhere in the property listing or booking contract. I disputed this with the owner as he had left us with no time to make additional arrangements and it wasn't part of the contract when I booked and paid in full.
My father checked in first and was asked to hand over his card details in order to do so. He agreed with the man that no payment would be taken for linen until they had discussed it with me. When I arrived later we found linen and towels left outside the apartment and nobody contacted us during our stay.
Weeks later we discover a charge to my Father's account. They have charged us for the tourism tax, linen and towels and a cleaning fee (which was paid for when booking!). We emailed back and forth and the owner declared that my father gave permission for the payment to be taken, which was an absolute lie! They agreed to refund the cleaning fee but then stopped responding to my emails.
I then turned to trip advisor for support who escalated the problem and refunded the money for the linen and towels. They have since requested the owner to be more honest about additional costs on their listing.
I was also informed by trip advisor that it is against their policies for owners to take any payments direct from guests and not through their system.
The dishonesty of this owner has shocked and appalled me and my family. The linen and towels that were provided were stained and ripped, therefore extortionate! The apartment was ill equipped (only 3 mugs in an 8 bed apartment!!) and certainly not as comfortable as it looked in the photos.
Needless to say we will not be returning. If you want to charge extra for linen and towels, make the total price more and don't surprise your guests with hidden costs. It makes for a tainted holiday and bad reviews... As clearly, I'm not the only one.