I highly recommend Les Deux-Alps as your next winter holiday destination, it is an excellent ski restort. The same cannot be sayd for "Residence La Muzelle" by the Maeva hotel group.
I woke up a saturday morning to 30cm of fresh power, my friends and I headed out to the mountain 15min before the first lift opened to be the fist to draw lines down the mountain. That amazing day ended with the worst of findings. When we returned to the room we found that 2 iphones, an ipod, a camera, a wrist watch and some euros had been stolen from our room. When we came back the door was locked. Only the small objects that where lying around where stolen not the computers and large cameras, which are much more valuable. Who could have been in our room?
To make matters worse the day after our things where stolen, one of the staff members (Boris) was drunk on duty. He was told to go home but refused. This drunk staff member followed some of the girls that came with our group. Boris told the group that he was in charge of security in the hotel and that he had the key to all the rooms. When we found out that there was a staff member with a key to all the rooms behaving in such an unprofessional manner one of the guy that was staying in my room went to talk to him. This went very well, Boris offered him drugs...
We told the hotel manager about the theft and the situation with Boris, she was very willing to help. We also involved the police, they searched Boris' apartment but nothing was found.
You would expect that after such a terrible experience in the Hotel a large chain like Maeva would give us some compensation... NOTHING!, and that is why I write this review.
So, my advice: If you do not want to get your belongings stolen from one of the hotels staff members pay a little extra and stay at a respectable hotel and not at "Maeva Residence La Muzelle". In fact do not stay in any Maeva hotel; apparently they do not have any standard procedures for customer satisfaction.
- Official Description (provided by the hotel):
- An invigorating, sunny resort at the foot of the largest glacier in Europe. A residence in the pedestrian place of Venosc. Very close to the shops (20m). ... more less
- Reservation Options:
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- Also Known As:
- Maeva Residence La Muzelle Hotel Les Deux-Alpes