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Hotel Au Coeur du Village
Ranked #3 of 19 Hotels in La Clusaz
Certificate of Excellence
Rome, Italy
Level Contributor
34 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“In line with expectations!”
4 of 5 bubbles Reviewed January 20, 2014

The hotel has 2 main advantages: it is actually located at "le coeur" of La Clusaz, and, at the same time, it is at 50-100 meters from the pistes. It's not a true ski-in ski-out hotel, but very close to.
The room was spacious with many amenities. I think the heating system (even if we set the temperature control at maximum) was anyhow not enough to warm the room adequately.
The wardrobe in the room wasn't big enough to put all our stuff inside; I can imagine that if 2 people stay longer, they could find some difficulties in storing their clothes and equipment.
While the valet was parking my rental car in the garage, he made an almost invisible scrap in a hidden zone in the right lower side of the car, but immediately and very transparently they called me to signal me the accident and were ready to take their responsibility.
The restaurant was very good and the dishes were presented very well. We had 2 dinners there.
I recommend to arrange a package with the breakfast included, because it was a very expensive "extra".

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dado1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H_Hochet, Directeur général at Hotel Au Coeur du Village, responded to this review, June 21, 2014
Thank you very much for your kind comment.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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311 reviews from our community

Traveler rating
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    20
    7
    1
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Any
English first
Chipping Ongar, United Kingdom
Level Contributor
433 reviews
142 hotel reviews
common_n_hotel_reviews_1bd8 243 helpful votes
5 of 5 bubbles Reviewed January 5, 2014

If it were possible I would score it 4.75 , a four would be too low so I have scored it a five .
The rooms are stunning beautifully decorated and finished in wood and stone ,all top quality . We booked a room overlooking the square and slopes together with small lounge adjoining that can be used as a bedroom ,it also has a shower and toilet giving us two toilets ,one bath and one separate shower .it is all very luxurious ,warm and comfortable .
Breakfast was good and wholesome ,staff very friendly and helpful.
I wouldn't call it all perfect though . The reception and lounge areas are all a bit airport like , a large open area - there is no quiet guest areas ie ,rooms or library where you can sit away from it all. The restaurant is again a bit airport like it all a bit too big for a hotel that only has 50 or so rooms.There are a number of conference rooms, I can't believe they are used all the time,maybe one or two could be converted into quiet areas. There is a lovely ,leather sofa 'd room above the restaurant but this is for smokers only !
Finally our room overlooked the square where the local rubbish bins and recycling bins are kept ,about 50 m from our room , so every morning around 5.30 am ,including Xmas day ,we were woken by the lorry collections !

Room Tip: Book to the rear or side ,it may be quieter ,but maybe not get the views
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Worldtraveller1953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H_Hochet, Directeur général at Hotel Au Coeur du Village, responded to this review, March 22, 2014
Thank you very much for this comment. Our guest's satisfaction is very important for us. With this kind of comment, we're able to improve our service to reach the quality you expect in a 5 stars hotel. Sincerely.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodnewton, United Kingdom
Level Contributor
78 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed October 5, 2013

Took the gastronomic experience option here for one night. Very smart newly built 5-star with great facilities and slightly funky (but not achingly so) decor. Junior suite was large and comfortable with two bathrooms, good indoor swimming pool and spa facilities.

The meal (ran out of counting the courses at about 7) was a highlight of our 7 night holiday with some genuinely interesting courses, great foie gras, fab langoustines. Overall judged it to be fair value for what we got (around 600EUR for two for the night). Good and attentive staff who genuinely seem to care.

I might even learn to ski if I suddenly come into enough money to stay at this place for a few weeks.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Grant N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
munich
Level Contributor
42 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed October 2, 2013

I had the pleasure to stay in this quite new hotel for a business meeting for 2 nights.

Great spacious room with all you need. I think it was the larger part of a suite because there was a closed connecting door. Modern mountain style with a lot of wood. Very comfortable beds.

Bathroom with a lot of little utensils as well as a hydromassage bathtub and separate toilet.

Nespresso machine in the room but no milk to put in the coffee so I did not use it.

I unfortunately had not time to test the spa.

Food for breakfast, lunch and dinner was outstanding, just the waiters seems to be unhappy they had to work. Very few smiles...

If I ever go to La Clusaz for skiing this would be a great choice.

  • Stayed September 2013, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank keklenz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geneva, Switzerland
Level Contributor
131 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
5 of 5 bubbles Reviewed September 6, 2013

I stayed there only one night with my wife and our 1yo baby, but our getaway at Au Coeur du Village was faultless. We booked a beautifully decorated Privilege suite, with a separate living and two bathrooms. Weather was awful then our family enjoyed the great indoor pool during the afternoon, before having a lovely five courses dinner at “Le 5” restaurant. Breakfast buffet was nice, but maybe not exactly on par with the global performance. Way too expensive to me during peak season, but a good value off season.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AuldCom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palm Beach, Florida
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed July 16, 2013

After 12 long months we visit again, for 7 nights this edition, to our French Alps "home away from home". And here we find all the most friendly, client-centered team all included, well-appointed and beautifully maintained facility, and fantastic dining. Living in Florida, lands of palms, sand, sun, the Breakers Club, and sea, this alpine town and surrounding fresh mountain environment is a perfect annual contrast and all the more appealing with Au Coeur du Village anticipated and consistent at the end of the journey. This year we especially appreciated Remy making various nice extra accommodation, and Michael at the restaurant, but everyone was always very pleasant. The housekeeping very detailed. And she enjoyed the spa. Until 2014...or maybe a more contemporary impulse.

Room Tip: Prestige room - 2 full bathrooms, 2 balcony, comfort
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WorldTravelPBI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LONDON
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed June 24, 2013

Just left this hotel where I spent 4 lovely and magic nights... I was given the "Privilege Suite" with very good beding, and two bathrooms. The room was in general very nice, the mountain view during the summer is different than in winter but still terrific. We only had our breakfasts which were also very nice during our stay even if they have a extremely decent "cuisine".
We were welcomed by the director which is not always the case in other beautiful hotels ... ! and it is always very likable to get introduced the hotel facilities with the presence of the Director.
To summarize our stay, We Loved It very much, and would recommend anyone else to visit and stay at this hotel without any hesitation.
Thanks to the whole hotel staff.

Room Tip: Level 4 - Privilege suite
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IRC L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aucoeurduvillage, Directeur général at Hotel Au Coeur du Village, responded to this review, July 11, 2013
Thank you very much for your comments. We're always trying to make our best to reach client's expectations and we are very glad to read this kind of comment on Trip Advisor.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Au Coeur du Village

Property: Hotel Au Coeur du Village
Address: 26 Montee du Chateau | BP02, 74220 La Clusaz, France
Location: France > Auvergne-Rhone-Alpes > Haute-Savoie > La Clusaz
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 19 Hotels in La Clusaz
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hotel Au Coeur du Village 5*
Number of rooms: 50
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