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“Great value, great location and great hospitality...”
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Review of Chalet Louis

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Very good
13 reviews
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Chalet -
4 Bedrooms, 2 Bathrooms, Sleeps 8
L'Alpe-d'Huez, Isere, Auvergne-Rhone-Alpes

Reviews from our community

Very good - based on 13 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
English first
Surrey, United Kingdom
Level 5 Contributor
68 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Nice apartment but you need to be lucky with who's above”
Reviewed April 6, 2017 for a stay in March 2017
person found this review helpful

The chalet is actually an apartment in a shared building and the photos are very accurate. One thing photos can't show is how poor the sound insulation is. We were unlucky enough to have a bunch of louts above - in Hermione. That is a five bedroom apartment and we had 10 louts who made sure we got were kept awake every night but one. Our first night was punctuated with a 4am throw up from above over our balconies.
We asked Zenith to step in to try to get some form of noise curfew but they declined to assist. They ended up refunding a small part of our cost that in no way reflected how bad our sleep for the week was. In our group of 5 we had 3 recent graduates who were used to a fair amount of noise and late nights but this was ridiculous. The sound insulation is very very poor and we only slept when the people above finally went quiet - usually around 3am to 4am. We were pleased to check out and get some sleep.

The poor sound insulation and the bad luck with the idiots above ruined the week but if you are lucky and/or Zenith take a more proactive approach to ensuring the other tenants are reasonable then the apartment is good.

We self-catered and the kitchen has everything you need. The two showers were pretty good and the south facing balcony is great for the sunshine and views.

Wifi was good and generally everything in the apartment worked very well. The locker room is okay but there is one tiny bench so if all 30 odd people in the building of 3 apartments want to put on their boots at the same time it can be mayhem.

The location is okay - at the lower entrance to the village. The two intermediates in our group to ski away and back to about 200m away using the Grand Sure lift and piste. It is a fairly short walk to the chicken basket ride to the main slopes. Plenty of ski hire places withing easy reach. A good Casino supermarket just around the corner.

All in all our own week was ruined by a combination of idiots above us, very poor sound insulation and Zenith's hands off approach to managing issues.

If you are planning to book you need to know Zenith haven't book the group from hell above you or you'll only sleep when they do.

Would you recommend this hotel to a friend?   No.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kenilworth, United Kingdom
Level 1 Contributor
3 reviews
“Great value, great location and great hospitality in Alpe d'Huez.”
Reviewed March 31, 2017 for a stay in March 2017

7 of us spent a week at Chalet Louis in Alpe d'Huez in early March. Not a bad word to say about Zenith or the way the team looked after us. From start to finish they were friendly, responsive, informative and fun to have around. Special mention to Steph (our chalet host), for relentlessly feeding us with varied breakfasts, delicious cakes and tasty dinners...we definitely didn't go hungry. And the wine was plentiful too. They also surprised us with a bottle of champagne to celebrate a special occasion - a really nice touch. As for the chalet itself, it's not luxurious but it is cosy and comfortable. More hanging/drying space for ski gear would be an improvement...but this is only a very minor gripe. The location is ideal - close to 2 lifts (1 of which is quick, taking you to one of the main areas, and always quiet), above a ski hire shop and a 10 minute walk to all bars and restaurants. There's also a nice bar and excellent restaurant (La Crem) 10 metres from the front door. All in all, a superb week, and no hesitation recommending Zenith and Chalet Louis for a great value week with great hospitality.

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Perfect for a quick winter escape”
Reviewed February 22, 2017 for a stay in February 2017

The chalet was in a perfect location opposite bars and restaurants for that cheeky après-ski, and only a 2 minute walk to the ski chair lifts in the morning. Overall the host was great and she was very welcoming to us brining our own wine for the evening FYI the wine choice was some what not the best but no fault of the chalet host. The reps George and Aimee were not to forget they informed us about all areas seeing as it was our first time in the resort, answered all questions and very friendly. On transfer day to the airport was very well organised Sarah the manager made sure we arrived at the airport, however I was some what confused why she needed to stay with us till we actually boarded the plane?! Regardless if it had been delayed no fault of her own. A great winter escape for those on a budget, I would visit again.

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Feb 24, 2017
Many thanks for your review. I'm glad you had a good holiday. Regarding your comments on Sarah staying at the airport - this is company policy and so Sarah was doing her job correctly. We aim to have representation at the airport until all flights have left just in case of any problems . It doesn't happen often (thankfully) but a plane can have technical problem which results in delays or overnights and in these cases our guests have always been very grateful for our help in finding alternative accommodation/travel plans. I'm pleased to hear Sarah was taking her responsibilities seriously. Hope this explains the situation.
Kind regards
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greater London, United Kingdom
2 reviews
“Great Location and Fab Staff”
Reviewed February 13, 2017 for a stay in February 2017

We have just spent a very enjoyable week in Chalet Louis. We got a very friendly welcome by Sarah the Resort Manager when we arrived at Grenoble which was a great start to our holiday. On arriving at the Chalet we were met by our host Steph who looked after us for the entire week. Nothing was too much trouble and she was always smiling. Thank you also to Amy who looked in on us from time to time with valuable help and advice. The Chalet is well placed with bars and restaurants on the door step and within a very short walk of three different chairs to get to the slopes. We had a great holiday :)

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
“well located, well catered chalet”
Reviewed February 12, 2017 for a stay in February 2017

Chalet very comfortable and located close to busy bars and restaurants
We were full board and the Chalet-Hostess, Steph, looked after us very well
Over the top of a ski-rental shop and within 5 minutes walk of ski lifts

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warwickshire, United Kingdom
1 review
“great holiday in chalet louis with zenith holidays”
Reviewed March 31, 2016 for a stay in March 2016

We had a great time in chalet louis - 2 families with 4 small children skiing for the first time. Big and comfy enough for us all and the balcony was great as we had a very sunny week. Our hosts were friendly, flexible and accommodating. Despite being delayed and arriving at nearly midnight, our host was there to greet us, with food and wine, and the rep manager who'd been at the airport all day was still pretty perky after a very long day. We would definitely come back!
It's a 10 minute walk to the bucket lift from the chalet which is straightforward. We hired heated lockers in town and left all our ski gear there rather than lug it back and forth as we had small children to get to ski school early in the morning.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Liked best: host and location
Liked least: broken / old fashioned games in the chalet and afternoon tea
Traveling group: Young Children
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottingham, United Kingdom
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Fantastic week in Chalet Louis in Alpe D'Huez”
Reviewed March 22, 2016 for a stay in February 2016

We stayed in the fabulous Chalet Louis from 20-27th Feb and what an amazing week it was. Brilliant skiing week with the chalet a short chicken basket ride to the slopes. Our hosts through Zenith holidays were George and Elliott - they looked after us all week and nothing was too much trouble. We had our meals cooked for us and what a fabulous choice it was. We were very pleased at not having to cater for 8 of us all week ..... Had a lovely meal at the restaurant across the road on Elliott's night off. The bars around the chalet were great and didn't have to walk far to them. The ski locker/boot room was excellent as was the chalet. Our chalet was clean and had everything we wanted ..... Lovely rooms and always hot water showers. Will definitely book for next year. Thanks again for looking after us so well Elliott & George!

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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