Group of friends stayed at the chalet for a week through Crystal. Despite the facilities of the chalet being to a good standard the overall service by Crystal was Poor.
The chalet hosts showed good attitude however with the low budget that they constantly complained about and the inadequate working facilities one example half of the oven not working the food produced was very poor with very constrained limited portions.
The quality of the food was so poor that one night the salmon (allegedly) was white / grey which was supposedly what salmon was like everywhere in the resort, despite our other friends staying at a another chalet ran by a different operator were given pink salmon.
The quality of the stay was just not constraint to the food, there was significant health and safety issues, such as the snow /ice not being cleared from the main access to the chalet via some steps which one night one of the members of the group fell down and was fortunate not to be injured.
As well as the health and safety issues the reps were limited in there attendance and were poor in assisting when booking a restaurant when a member of the group requested a particular dish. The final nail in the coffin was when upon the return of our skis (book via Crystal) we were accused of initially having taken 2 sets of extra skis, and tried to charge us for one set of skis, this is despite the group making the rep aware on day one and half way through the week of the mix up to which he promised he would resolve to which he did not even attempt to make any contact with the ski hire company until a hour before we were to leave.
Over all terrible stay with crystal, first and last, having been on chalet holidays for the last 15 years, would not recommend this one to anyone, the only good aspect was the weather and snow, which fortunately Crystal have no control over.
- Also Known As:
- Chalet Viking France/Rhone-Alpes