Hmmmm...mixed feelings about this hotel as Mercure are usually quite good.
The room was definitely up to their usual good standards, reasonably quiet (could hear people clonking around above), clean and more spacious than the cheaper Ibis, etc. The staff on reception were very good (English spoken if required) and there was good free WiFi.
However, the restaurant was a different matter. The evening meal was average for quality and value for French cuisine and breakfast at €17 was not good value at all.
Me and my colleague arrived for breakfast at 08:30 only to be told that the scrambled egg had all gone, "désolé". The coffee was from a coffe maker with those little sachets, which only worked for some selections, ie espresso, or cafe au lait. Cappucino?.."désolé, non". There was another hot drinks machine, which wasn't even plugged in..."hors service" I think. We did manage to get a coffee in the end, although this was after rejecting 3 unclean coffee cups set up on the tables. Each one had been through the dishwasher, but were still stained and grubby inside.
We mentioned this at checkout and the receptionist gave us a 50% discount on the breakfast and also called over the person responsible to ensure "communication", which was quite re-assuring that the hotel are aware of their failings and maybe making ammends for future clients. There were other people complaining too, so ours was not an isolated incident.
So, in conclusion. Good nights sleep, spacious clean room, good parking in quiet area, free WiFi but let down by the restaurant.
Shame really....50/50 if I will stay there again before looking at other options in this area.
- Official Description (provided by the hotel):
- Between the lakes and mountains and just a few minutes from the centre of Geneva, the Geneva Palexpo Exhibition Centre and Geneva International Airport. 78 rooms including 21 renovated comfort rooms, restaurant with terrace, bar, outdoor swimming pool and meeting rooms. Free outdoor parking. An ideal stop over en route to the ski resorts. ... more less
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- Also Known As:
- Mercure Annemasse Porte De Geneve Hotel Gaillard