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“Closed Restaurant”

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Appart'City Confort Geneve Aeroport
Ranked #6 of 9 Hotels in Ferney-Voltaire
Reviewed August 13, 2013

We enjoyed the stay in this hotel as the rooms and pool area were exceptionally clean and very nice the only problem was for the whole stay the restaurant and bar were closed for holiday!! We should have been informed about this before booking as the area the hotel is in is for conferences there were not restaurants to choose from.

  • Stayed: August 2013, traveled as a couple
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2  Thank Hayley1232013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direction_Department, Directeur général at Appart'City Confort Geneve Aeroport, responded to this reviewResponded September 2, 2013

Dear Guest,

Thank you very much for giving us your feedback on Park&Suites Elegance Geneva Airport aparthotel. We are glad to read that you enjoyed your stay with us.
As written on our website, our restaurant was closed from July 26th to August 11th for holiday. We are sorry that you did not get this information before your arrival. However, our hotel is located near a Carrefour shop and the city of Geneva has many restaurants to offer.
We hope to see you again soon in one of Park&Suites aparthotels.

Best regards,
The Management

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61 - 67 of 172 reviews

Reviewed August 6, 2013

This is a basic no frills type hotel with service in the old fashioned French style.
When we told them the air conditioning did not work they said to open a window.
An elderly. American lady was confused by the menu which was written on a blackboard in French but no help was offered, not even a brief explanation of the dishes.
We ate dinner in the restaurant, the food was good and reasonably priced.
The swimming pool was small. I doubt we would use this hotel chain again. Fortunately we only stayed one night before flying out of Geneva airport.

Room Tip: Make sure the A/C works.
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  • Stayed: July 2013, traveled as a couple
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2  Thank HappyJJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direction_Department, Directeur général at Appart'City Confort Geneve Aeroport, responded to this reviewResponded September 2, 2013

Dear Guest,

We acknowledge receipt of your comment stating certain disappointments you underwent during your stay in our establishment Park&Suites Elegance Geneva Airport.
We pay considerable attention to our guests’ remarks, as they play an important role in the improvement of the services we offer.
Please accept our apologies regarding the A/C issue. Please know that it has now been entirely fixed.
Regarding our restaurant, our menu on blackboard is not translated because the dishes change every day. However, our staff stays at your disposal to give you any information you may need during your dinner. Besides, we have had a meeting with our reception and Food & Beverage teams to make sure our guests receive all the help they need.
We hope we will have another opportunity to welcome you in one of Park&Suites aparthotels, so that you may experience again the quality of our services. Everything will be done to make sure that we meet your expectations.

Best regards,
The Management

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Reviewed July 14, 2013

The hotel was clean, comfortable and close to bus stops so it's easy to get into Geneva. Most of the staff were helpful and friendly, and the free wifi worked fine. A supermarket (Carrefour) is close by and is open all week, although not for long on Sundays. It's a short walk to more shops and the town centre, and the area seemed nice.

My only complaint is about the free airport shuttle. The whole reason I booked the hotel was for that, but it's actually easier to just get the Y bus to/from the airport if you have the money, because the shuttle is so infrequent and doesn't run at all on weekends. You also have to ring the hotel to request it, which costs a lot if you don't have a French number.

  • Stayed: July 2013, traveled with friends
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Thank 99revolutions
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direction_Department, Directeur général at Appart'City Confort Geneve Aeroport, responded to this reviewResponded August 16, 2013

Dear Guest,

Thank you very much for giving us your feedback on Park&Suites Elegance Geneva Airport aparthotel. We are glad to read that you enjoyed your stay with us.
As written on our website, our shuttle runs from Monday to Friday from 7am till 10pm every hour upon request directly at the front desk. We are sorry that our shuttle service did not meet your expectations.
We hope to see you again soon in one of Park&Suites aparthotels.

Best regards,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 25, 2013

The hotel is rated 3 stars and met our expectations perfectly. The hotel is located in France, but is very close to the Geneva Airport. There is a shuttle bus from the hotel to the airport, but we took the bus route Y from the airport to the nearby the hotel. That worked fine. Getting back into Geneva is very easy. Bus route Y back to the airport (10 mins) and then a short 6 minute train ride to Geneva central or Bus route F back to Geneva a duration of 24 mins if an all stops bus. The ticket machine takes only coins and doesn't give change - although these older machines are being replaced with ones that take notes and cards. Taxi from the airport is around 25Euro - we did this late one night after an evening in Geneva.
Our room was clean - one light didn't work - but this was fixed. Beds were all fine. Since we didn't speak any French, communication was a bit harder - but the staff spoke enough english to get by.
The centre of Ferney-Voltaire is a short walk away. Lovely market on Saturdays and a large supermarket.
The hotel isn't centrally located in the middle of Geneva but served us well as a good base for our time visiting friends nearby.

Room Tip: All the rooms are quiet since the hotel is located away away from busy roads in a residential area.
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  • Stayed: May 2013, traveled with family
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Thank D023604
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 25, 2013

The hotel is cute and clean, but the bed, is actually a couch that turns into a bed. that would be fine, if the springs were not broken and if there was a mattress higher than 1 cm.
I ended up sleeping on the floor, on my blanket. It was the most horrible night ever, I slept better on my Easyjet flight back home than in this hotel. And it costed me more than 150 euros!!!!!!!!!!!!!!!!!!!! Terrible value for money.

  • Stayed: March 2013, traveled on business
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1  Thank tatiana78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 24, 2013

Was at the hotel for 3 nights in March. The hotel is rated 3 stars, and I was totally satisfied. Service was fantastic at the desk, shuttle service was really helpful for the six of us. Prices around Geneva were extortionate. Rooms were real good, beds were standard, all I needed were more pillows!!! Food places are close by, including some halal places, Carrefour supermarket is close by and do everything!! I would go back to the hotel!!! people need to remember its only a 3 star hotel. They speak very good english so you can ask anything and they will answer.

  • Stayed: March 2013, traveled with friends
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Thank Imran25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 14, 2013

Clean and calm hotel, friendly staff, not far from the airport, good value for money.
About the shuttle from Geneva airport: just don't let yourself depend on it. It's due to be reserved, runs only during working hours and totally unreliable. Having failed to wait until it picks me up at the airport, I took the Y-bus destination Ferney-Voltaire to the Av. du Jura stop (about 10 min), then continued 200 m along Avenue du Jura on foot and on the first crossroads turned right and did another 200 m. Here was I in front of the striped white and red building of the hotel. Good luck!

  • Stayed: March 2013, traveled solo
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Thank MariaWhat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Appart'City Confort Geneve Aeroport

Address: 11 avenue des Sablonnieres, 01210 Ferney-Voltaire, France (Formerly Park & Suites Geneve Aeroport)
Location: France > Auvergne-Rhone-Alpes > Ain > Ferney-Voltaire
Amenities:
Bar / Lounge Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 9 Hotels in Ferney-Voltaire
Price Range: $79 - $127 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Appart'City Confort Geneve Aeroport 3*
Number of rooms: 125
Official Description (provided by the hotel):
The hotel is situated 5 km from cosmopolitan Geneva, and it benefits from an ideal location to discover the amazing Haute-Savoie region and nearby Switzerland. In the heart of a quiet district, Hotelience Geneve Aeroport Ferney Voltaire welcomes you in luxurious settings with top of the range services. It offers all modern comforts for both business and leisure stays, and it is open 24/7. The piano bar, Le Philosophe, welcomes you in a cozy musical atmosphere and it features jazz evenings. There, you can enjoy a drink among friends or colleagues. ... more   less 
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