We had 10am appointments. We arrived at 9:45am to find all the lights were off and there were laundry carts filling the lobby. Several people saw us and said "bonjour", but no one attempted to help us. Eventually, someone came out and turned on the lights and showed us where to change.
There is a coed steam room and sauna which we were hoping to use before our treatments, but spent so much time waiting for someone to help us we didn't get the opportunity. They give you a locker, robe, and slippers and there is a "relax room" with tea and lounge chairs.
The therapist who did my massage and facial was also the person who checked us in, so I wonder if someone called in sick that day?
The deep tissue massage was good. She did climb on top of the table and do some assisted stretches, so be prepared for that if it's not what you're used to. She didn't pay any extra attention to the trouble areas I mentioned, but the pressure was overall good and I felt like she knew what she was doing.
The room, however, was quite cold. You are wearing disposal underwear and covered partially by only a scratchy towel. When I asked to make the room warmer she rushed to find a blanket, but quite frankly, my hands and feet were like ice by then. My friend had a room that was too hot, so I'm not sure what the issue was.
The same therapist gave me the facial. The room was very dark so it's not possible that this was customized for my skin. They do not do extractions. The experience was relaxing and my skin does feel soft, but for the price, I had hoped for something more.
When it was over, I went to the sauna to bring my body temperature up to normal. The steam room and sauna are small but nice.
Everyone was friendly and spoke enough English. Overall, it seemed decent, but not amazing given the price.
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