We just came back from a 4 night stay at this property, and I am sad to say that I agree with most of the negative reviews posted on TA.
The property itself is very beautiful, the room was pretty, the bathroom with the double rain shower was definitely luxurious. The pool is very nice as well with a great view. I will say though that the whole pool/pool beds area feels a bit cramped. For a hotel which targets couples looking for a romantic and intimate stay, I thought the lack of intimacy was very surprising: the day beds are very close to each other, and the pool area is very small.
Our room (5) has a nice sea view but being on the ground floor, our balcony was actually in between the restaurant terrace and some daybeds. Our room was literally right next to the restaurant and the restaurant toilets, and one of the restaurant tables was so close to our bathroom wall, that sitting on the toilets we could actually hear all of the couple’s conversation. Not a huge deal for us but I don’t want to think about what they could hear… In the evening, we could hear the staff chatting and laughing while closing the restaurant, and in the morning we would be woken up by some trolleys going through the corridor.
These are minor gripes in my view; the main reason for our disappointment is the service. The level of service and amenities is a world away from what you would expect in a true 5* property. I consider myself pretty well travelled, and we are lucky enough to have visited many 5* hotels, and Tiara Yaktsa doesn’t stand the comparison at all, or even compared to much cheaper bed and breakfasts with no star at all. I am under the impression that they charge extortionate prices so that you would believe this is a 5*hotel, but when you get there, nothing follows…
The staff we interacted with was very smiling and nice, but not well trained at all, not professional. Professional staff shouldn’t make you feel awkward, but that’s how they made us feel, although not intentionally. We were first welcomed to the hotel on a nice terrace and offered a drink. We filled out a form where they ask you which newspapers you’d like to have. My boyfriend asked for the Wall Street Journal or Financial Times. Granted, these may not be easy to find in that area. But in that case, it may be a good idea for some member of the staff to tell us that they can’t provide either of these and offer an alternative? Instead of that, nothing was mentioned about newspapers after that. When I asked the girl who showed us our room if they had any suggestion regarding activities we could do in the area, in particular if there were any nice hikes, she giggled and told us we could hike on the beach…? She did say she hadn’t been working at the hotel for very long and that she would ask her colleagues. But no follow up after that (we ended up going to the office du tourisme in Theoule, where the staff was fantastic, and extremely helpful). And to give you an example of how to make a guest feel awkward: there was a dvd player in the room, and when my boyfriend asked her if they had dvds we could borrow, she giggled – again – and asked him why he would watch a dvd when he had a pretty woman in the room with him… I’m sure she was well intentioned, but the whole thing felt quite unprofessional.
We went to the pool twice (once at 4pm, once at 5pm). We NEVER saw any member of staff at the pool, and I had to look around and find the small room where the towels were stored in order to get them myself. Needless to say no one was ever there to set up the day beds for us. Forget about ordering a drink!
And the cherry on the cake is the “fitness center”. We actually went to the fitness center as we wanted to have a workout session, and what a joke! The fitness center is actually the size of a closet, with one bike and one elliptical machine, one exercise ball, and that’s it. No weights, nothing. Oh, and the room is freezing cold. Trust me, whoever called this room the “fitness center” has never ever set foot in a gym.
Given the extortionate prices they charge for breakfast (EUR30 per person) or for the spa treatment (bear in mind that I’m comparing to other 5* properties), we gave these a pass. We also passed on the restaurant given how overpriced everything else was.
So overall, very disappointing. Management seems to justify the lack of amenities and service by the size of the hotel, but the hotel where we stayed before Tiara Yaktsa had 12 rooms, so I do think this is a fair comparison. No service doesn’t mean romantic. No service means no service, and it means not worth EUR 370 per night.
- Official Description (provided by the hotel):
- Inspired by the wealth and diversity of Mediterranean culture, the Tiara Yaktsa Cote d'Azur is endowed with a unique style of comfort and intimacy. Its fine views of the deep-blue sea, intoxicating fragrances and well-manicured gardens, provide truly personal experiences. At the Tiara Yaktsa , time is controlled by your innermost feelings.Tiara Yaktsa is the newest member of the Luxury Hotel Collection of Tiara Hotels & Resorts. ... more less
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- Also Known As:
- Tiara Yaktsa Cannes Hotel