In June 2011 we stayed very comfortably at L'Escale, and in January 2012 we booked again by email for a visit in July 2012. Our reservation was confirmed by email. The day before our booking began, I telephoned M. Vonblon to confirm our time of arrival. He appeared to have no knowledge of us, and no record of our booking. We immediately emailed out correspondence to him, and instead of accepting responsibility he launched into a bad-tempered and aggressive tirade, blaming us for everything. Our charming host of the year before was totally unrecognisable, and all happy memories of our earlier stay were wiped out.
If you book a room at L'Escale, be sure to confirm THEIR confirmation, or you may be left at the last moment with nowhere to stay, and with a rude and unpleasant haranguing from your host.
- Also Known As:
- l`Escale Hotel Cassis