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“So near, yet so far...”
3 of 5 bubbles Review of Chateau de Cassis

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Chateau de Cassis
Ranked #12 of 21 Cassis B&B and Inns
london
2 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“So near, yet so far...”
3 of 5 bubbles Reviewed August 24, 2008

The position of this 'hotel' is superb, and it has been beautifully restored. It has charm, romance, tranquility and exclusivity. The rooms and breakfast are fine, indeed better than that. But it is a place of huge contradictions and perhaps disappointments. Service is virtually non-existent: no drinks or snacks or lunch are available by the superb pool, or elsewhere. The sun sets on the chateau's glorious west facing terrace in the evening- but the terrace is locked at 7pm!

The chateau is a huge missed opportunity. One is left with the strong impression that the owners care hugely for the place, but rather less for the people who come and stay.

  • Stayed August 2008, traveled as a couple
    • Value
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank Eddie02London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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60 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Boston, MA
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed October 12, 2007

My husband and I stayed 2 nights at the Chateau de Cassis in September 2007--the first two nights of our honeymoon. The Chateau itself is unparalleled -- the rooms are well appointed, the pool is fantastic, the views are incredible. Overall, it was a very romantic setting.

HOWEVER, the service was BEYOND REPROACH. First, due to an earlier snafu on the reservation person's (owner's?) part, we had been assured we would be upgraded from a regular room to a suite. Interestingly, all of the rooms are "suites", which I guess explains why we weren't ever upgraded to one of the "suites" with an ocean view...despite the fact that (a) it was our honeymoon, and (b) our first night there were only two other guests, and we were apparently the ONLY guests our second night!

But the real issue was the lack of service or availability of ANYONE to help us during our stay. The owner/manager disappeared during the day--there was no one there to suggest activities, provide information or directions, recommend a restaurant, arrange for tours,
or even get us a glass of water, let alone a glass of wine to enjoy as we watched the sunset from the patio overlooking the ocean. We were totally abandoned, and for 300 euros a night, a definitely at least expect to have someone around to answer basic questions - like what time breakfast happens, checkout, etc -- not to mention sell me a refreshment from what looked like a very well-stocked bar! I understand that Cassis had just finished its "high" season -- but the lack of attention was a bit ridiculous.

Helpful?
8 Thank smallpug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Chateau de Cassis

Property: Chateau de Cassis
Address: Montee du Chateau, 13260 Cassis, France
Location: France > Provence-Alpes-Cote d'Azur > French Riviera - Cote d'Azur > Cassis
Hotel Style:
Ranked #12 of 21 B&Bs / Inns in Cassis
Number of rooms: 4
Also Known As:
Chateau De Cassis Hotel Cassis

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