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“Excellent”

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Holiday Inn Calais - Coquelles
Ranked #1 of 24 Hotels in Calais
Level Contributor
199 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
“Excellent”
4 of 5 bubbles Reviewed March 11, 2014 via mobile

Nice hotel and we enjoyed the hamam sauna and swimming pool. Opening hours are short. Good was good. So many nice places to visit nearby. Something weird maybe. We had a door in the room, open the door and there is a second door, that opens over the neighbors room!
No fridge in the room. And room is tiny
I would recommend it though

Stayed March 2014, traveled as a couple
Helpful?
Thank Atatouille
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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870 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (137)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Wales, UK
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed March 9, 2014

This is about the fourth time we have stayed here and have always been very pleased. this year we booked an executive suite for 3 nights and were very pleased. The lounge bar serves pub food which was fine. In addition there is an a la carte restaurant which offered a varied menu.
Breakfast was excellent and the staff are friendly and professional.
The hotel is well situated to drive along the coast passed the Deux Caps to Boulogne and then on to Le Touquet.
In addition, the City of Europe complex is about 5 minutes away.
We were given free acces to WiFI and there was also a reasonable range of English Language programmes on the TV.
This is an ideal choice for a few nights awahy as well as an overnight stay as it is near the motorway.
Will have no hesitation in returning here.

Room Tip: Have stayed in most aspects here and all rooms are quiet.
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pamela G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eastbourne, United Kingdom
2 reviews
4 of 5 bubbles Reviewed March 7, 2014

Arrived early afternoon without a booking. There was a room available, it was clean and comfortable. Unfortunately the wifi only worked on one device. The dinner was tasty but the portion size was tiny, breakfast most definitely better than Hol inns in GB. Great for a night stay.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Katarina N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed February 28, 2014

We arrived here late for an overnight stop on our way to the Alps. We checked in quickly with two small and tired children and immediately someone was dispatched to our room to make sure that the sofa bed was set up so by the time we got to the room, bed was ready for immediate use!
We didn't get to use any of the facilities - there is a restaurant, gym and indoor pool - as we got up and left before breakfast the next day.

My only complaint would be that free wifi is advertised and this is indeed the case but we could only seem to use it on one device - not great when both my husband and I wanted to download emails!

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Normarose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheshire, United Kingdom
Level Contributor
49 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 bubbles Reviewed February 15, 2014

No help or welcome upon arrival and as we arrived in appalling weather conditions to see two members of staff just standing watching us struggle against the severe wind and rain it was not the best of starts! We managed to find a trolley for our luggage and checked in to be told the lift was at the end of the hall ( no smiles or words of welcome ). We were on business and had booked an Executive room. The room is divided into the bedroom and sitting room. One of the curtains was hanging off the rail, the carpets had seen better days and the toilet was separate to the bathroom and was old. However the headboard was new and the two tv's were new. The coffee machine didn't work and there was no milk on the tray. The sofa was a sofa bed so was good if you needed to accommodate up to four people, but the room was drab and grubby, but we were in France and it may be wrong to compare it with the equivalent room in a Holiday Inn in the UK? The bar was ok as was the food, but still the staff didn't smile or make us feel welcome. As is it close to the tunnel it is used by the border police so I don't think there would ever be any trouble and if you like being surrounded by the police then this is the hotel for you! Not for us and we will not be returning, even to get our points. Was glad to leave after two nights and return to storm torn Blighty.

Room Tip: Rooms look good from the outside, only use for convenience to Tunnel.
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  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Calais - Coquelles, responded to this review, March 3, 2014
Dear Karan F,

Thank you for taking the time to provide feedback on your stay. It is unfortunate your interactions with the staff prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hampshire
Level Contributor
179 reviews
179 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
4 of 5 bubbles Reviewed February 15, 2014

Check-in was efficient, but no mention of Priority Club status. The room was a typical Holiday Inn bedroom - possibly slightly larger than average - but the free wifi was very slow. Breakfast was not worth the money. Whilst the selection was good, the quality was poor, especially the hot food. Fine for an overnight stopover before or after Channel crossing and very convenient for Cite Europe.

  • Stayed December 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hampshire-resident
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bath, United Kingdom
Level Contributor
494 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 183 helpful votes
3 of 5 bubbles Reviewed February 12, 2014

This was not my first visit, so I am not just reviewing the current status but also making a comparison with previous visits, how annoying is it when you book in to a hotel and you notice that they avoid eye contact.... Is this now the type of staff that are considered employable in hotels, is it their fault or is it the fault of the managers and trainers, unfortunately they all have to bear the responsibility. Perhaps I need to avoid visiting this hotel in the future, the service is pretty awful, not the fault of the staff, they are young and enthusiastic, but they lack training and guidance, so why should one stay if they don't have the basics in place that are easy to see then the question has to be asked, what else is not managed, I dread to think, will I revisit NO.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Seayeaitch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Calais - Coquelles, responded to this review, February 27, 2014
Dear Seayeaitch,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding customer service which was unacceptable. We will address this concern. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Calais - Coquelles

Property: Holiday Inn Calais - Coquelles
Address: 2099 Avenue Charles de Gaulle, 62231, Calais, France (Formerly Hotel Copthorne Coquelles Calais)
Phone Number:
Location: France > Hauts-de-France > Pas-de-Calais > Calais
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 24 Hotels in Calais
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Calais - Coquelles 4*
Number of rooms: 118
Official Description (provided by the hotel):
The Holiday Inn Calais Coquelles is located 2 minutes from Euro Tunnel, Cite Europe Shopping centre, Eurostar station, main Motorways to European destinations and Calais harbour. Surrounded by a peaceful park with an INDOOR SWIMMING POOL, private car park, Bedrooms with air conditioning during Summer period, a fitness centre with extended facilities (Sauna, Steam Room...), meeting rooms with day light, possibility of cocktail and dinner until 350 people and just 3 minutes from the White Cliffs of Cap Blanc Nez and the sandy beaches of the Opale Coast.. !! ... more   less 
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Also Known As:
Holiday Inn Calais - Coquelles Hotel Calais
Calais Holiday Inn

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