We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Awful food awful service”
Review of au bureau - CLOSED

au bureau
Cuisines: French
Dining options: Late Night, Breakfast, Reservations
Restaurant details
Dining options: Late Night, Breakfast, Reservations
Reviewed August 18, 2013

Over an hour to get a pizza, and when it arrived it had been cremated and the reason, (from the staff and so called manager) it was forgotten to come from the kitchen it was left standing on the side, and when we ask where it was they went to kitchen found it and reheated it, which of course made it overlooked and dry and looked disgraceful, what bothers me is they recook food, which is terrible and so risky, and they even admit it, you could see the pizza was inedible but they still served it! But according to manager don't know what our problem is they not going to charge us for the pizza just charge for the French fries salad and drinks!!!!!!
Place is a joke and avoid at all cost, unless you want to run the risk of twice cooked food, and if you do don't risk ordering chicken pork or fish cos that could be risky....
Your choice if you give it a go......

    • Value
    • Atmosphere
    • Service
    • Food
Thank dubaiman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviews (159)
Traveler rating
Traveler type
Time of year
Language

71 - 75 of 159 reviews

Reviewed August 13, 2013

Had a walk around Calais to check out the restaurants, Au Bureau caught our eye as it was quite busy, seemed more popular than all the other local restaurants. So glad we did, the food was really good, can recommend the Beef Bourguignon and the chicken salad. Great Value for money compared to the other restaurants in the area. Staff were very friendly and helpful. I would definitely eat here if I Stayed in Calais again.

    • Value
    • Atmosphere
    • Service
    • Food
Thank Tbrooker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 10, 2013

Took one hour for our pizzas to arrive, but then could not eat them because so over cooked just so dry, when we questioned with waiter, he said they were cooked 30 minutes before but forgot to bring them out, so was reheated which cremated them yet they still served them, when we questioned this with George who is supposedly restaurant manage he denied waiter told us that and in fact they forgot they was under grill, either way they was cremated and they should have known better then to serve them lucky enough they were fairly plain pizzas not containing fish or eggs otherwise could be serious health issue, but according to George 1 complaint out of 165 is ok, even though the table next to us sent there food back, the table behind got fed up with waiting and left too, its all very erratic, that's why looks busy, time waiting for food is ridiculous every body running everywhere with nothing being done its just chaotic place and really worth avoiding.
George told me when I told him that food was unacceptable we did not charge you for pizzas just charged you for drinks salad and fries so what you complaining about, and he also said this is France no England, so that must make it OK in George's book.......!

    • Value
    • Atmosphere
    • Service
    • Food
Thank dubaiman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 14, 2013 via mobile

food ok..service was notbrilliant..vvery loud..tv blaring away..hated it..never again..can stay in and watch tv

    • Value
    • Atmosphere
    • Service
    • Food
Thank amandanmatty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 3, 2013

Arrived in Calais after a 7hr drive and needed to eat.
Seeing others eating at Au Bureau, I thought why not.
So glad I did! Meal was great, bar was clean and service was excellent.
Really can't ask for anything else.

    • Value
    • Atmosphere
    • Service
    • Food
Thank Shauni1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed au bureau also viewed

Calais, Pas-de-Calais
Calais, Pas-de-Calais
 
Calais, Pas-de-Calais
Calais, Pas-de-Calais
 
Calais, Pas-de-Calais
Calais, Pas-de-Calais
 

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing