The room was clean and tidy and the staff were very welcoming and friendly. Sorry, but these are the only positives !
What didn't we like?
The decor was scruffy, and the whole hotel clearly in need of re-decoration. After checking-in, we went to our room, only to discover that the toilet did not flush at all, and the operating mechanism badly in need of repair. We did wonder how the cleaner could have possibly done the job properly without water, and why the room was offered at all. The second room had a working toilet, but the basin tap only produced a dribble. This was the only other room available, so we had to take it. Having travelled 400 miles we decided to eat at the hotel. The evening meal was poor in the extreme, with every appearance of re-heated meat, and canned vegetables. The word "restaurant" should be removed from the description of the hotel. We retired for the night, but were disturbed by hoards of elephants walking about on the floor above. The hotel does not seem to have been purpose-built, but converted from a large house. The sound-proofing between rooms and floors is totally inadequate. The following morning it was 2 degrees C outside, but despite this there was no heating at all. There was no heating appliance in the en-suite, and an electric fire in the room did not switch on. We had breakfast (an extra). The choice was good, but the coffee was tepid. The staff did their best to make fresh, but this did not improve the temperature at all. We concluded that the coffee machine was faulty. When we checked-out we were over-charged for breakfast despite the lower price being agreed weeks beforehand when confirming the booking. All in all this was a very disappointing experience. How the high prices are justified we can not imagine, and we will make a point of avoiding Balladins hotels in future.
- Official Description (provided by the hotel):
- Situated 3 km from the historic centre of Arras and 5 minutes from the railway station, the hotel balladins is ideal for both leisure and business stays, as it is close to Artois Expo, the Wellington Quarry, the Citadel and the Canadian National Vimy Memorial. ... more less
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- Also Known As:
- Arras Balladins
- Balladins Arras