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“'A lot of potential'.” 3 of 5 bubbles
Review of Hotel de l'Univers

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Hotel de l'Univers
Ranked #6 of 14 Hotels in Arras
Vancouver, Canada
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“'A lot of potential'.”
3 of 5 bubbles Reviewed October 2, 2013

My Husband and I stayed at l'Univers for two nights while visiting World War I sites. The hotel was excellently located for the centre of town and was easy to get to from the railway station.
We had a very comfortable, quiet room with an excellent bathroom/ separate toilet.
Breakfast was very adequate. We did not use the bar or restaurant otherwise.
Our only niggle was the difficulty we had in connecting with the WiFi (we were not alone in this) for although there was an explanation on how to do it in the room, it was incomprehensible and when we approached the reception staff about it we were told the explanation was out of date and they were unable to show us how to do it. In addition there was no 'computer corner' for guest use as also promised in the room brochure so we remained WiFi-less for the majority of our stay. That plus the off handedness of the reception staff made what could be a very good hotel a little off the mark, which is a pity

  • Stayed September 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Priscilla B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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319 reviews from our community

Traveler rating
    55
    145
    84
    22
    13
See reviews for
30
190
7
37
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Haarlem, The Netherlands
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed September 16, 2013

The location of this hotel is great - dead centre Arras, a five minute's walk from the Places. It is a former monastery - very quiet when there are no parties in the restaurant (which is very good by the way). Our price for a room for one night was 120 euros, which is steep; but apparently there are special offers (which include a dinner in the restaurant) which are better.

Room Tip: Check the culinary arrangements the hotel offers
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Pieter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stamford, United Kingdom
Level Contributor
220 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
4 of 5 bubbles Reviewed September 14, 2013

What a great place this is, well preserved and tastefully decorated. Our bedroom was at the front of the Hotel overlooking the entrance, but we found it quiet as the Main Street is some distance away. The external shutters, operated from inside the room, keep the bright lights out. Ordering drinks at dinner time was an ordeal and the wine waiter seemed rather confused as to whether the drinks should go on the room bill or be paid for at the time of ordering. Dinner was adequate but not filling.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Zaniskull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rutland
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed August 24, 2013

We stopped here for two nights on the way back to Calais from a tour around central France.

On arrival, the receptionist found an issue with our room. (We had booked for 2 adults and our 4yr old) and the hotel could only offer a double room. The receptionist immediately put this right and offered us a suite at no extra cost.

Inside the hotel is clean and relatively well cared for. Our room (118) was well appointed and spotlessly clean. It didn't have an outlook but was very quiet at night and allowed us to sleep with the windows open I disturbed.

Breakfast is a typical buffet with fruit, meats, croissant, toast etc. Bacon and scrambled egg are also on offer, although the eggs did seem to be of the 'powdered' variety.

The hotel has a bar and restaurant also, but we did not use these as they were devoid of life and character and to be honest, 3 minutes up the road were much nicer bars and eateries at half the price.

We would stay here again as it is centrally located and offers easy access to the battlefields and historic sites of the Somme.

  • Stayed August 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Roo79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
41 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 189 helpful votes
4 of 5 bubbles Reviewed August 20, 2013 via mobile

We stayed for one night en route to Burgundy and in advance of a tour of the nearby WW1 battlefields. The hotel is well located (a 5 min walk from the central squares) with clean and reasonably well-appointed rooms and friendly service. For an extra €9 you can reserve a numbered parking space in the secure courtyard which was helpful as the car was loaded with luggage and we wanted to leave everything other than an overnight case in the car. The dining room seemed a bit soulless and we had dinner in town ... but breakfast was decent, and despite being advertised at €15 per head, was either included in our rate or we were the beneficiaries of a clerical error! All in all, a good choice.

Stayed August 2013, traveled with family
Helpful?
Thank BenHud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wellington, New Zealand
Level Contributor
148 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
3 of 5 bubbles Reviewed August 4, 2013

This is an old building so is nothing like a modern chain hotel (think rambling corridors, creaking floors, sweeping staircase). The rooms are well appointed and comfortable, but without air conditioning so are not comfortable in summer. The staff are friendly and helpful. Breakfast is quite a bit more extensive than the minimalist continental affairs in some places. Location very central.

  • Stayed July 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank apteryx055
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ROUART C, Directeur général at Hotel de l'Univers, responded to this review, August 8, 2013
Dear Madam, dear Sir,

Thank you for having taken time to share your opinion, effectively our establishment is an old Jesuit monastery of the 17th century and is very large. I am at present in search of solution to install the air conditioning without damaging its authenticity. As you know the place, I let you imagine the scale of the file of this installation, but I am confident and hope I can present you our next installations during a next stay,

Yours faithfully,

Clarisse ROUART
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
41 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed July 31, 2013

the hotel is so central, you could walk to most of the sites in Arras. Its a charming and quiet hotel, we had a superior room, but our friends who had a standard room were equally happy.
my only gripes are that The breakfast was a bit formulaic, very bog standard and rather dull.
Also the partitions between the rooms are not well sound-proofed.

  • Stayed July 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank James K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ROUART C, Directeur général at Hotel de l'Univers, responded to this review, August 1, 2013
Dear Sir, Dear Madam,

Thank you for taking the time to share your opinion about your stay in our Hotel.

My staff and I appreciated your comments, which will encourage us to keep up our efforts to serve our guests and live up to their expectations.
Concerning the diversity of the breakfast, we understand your remarks and make every effort to answer your expectations,

We look forward to seeing you again soon in Hotel de l'Univers.


Yours faithfully,


Clarisse ROUART
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel de l'Univers

Property: Hotel de l'Univers
Address: 3 Place de la Croix Rouge, 62000, Arras, France
Location: France > Hauts-de-France > Pas-de-Calais > Arras
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #6 of 14 Hotels in Arras
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel de l'Univers 4*
Number of rooms: 38
Reservation Options:
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Also Known As:
Best Western l Univers
Best Western Arras
Arras Best Western

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