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“Ordinary guests treated with disdain”
2 of 5 bubbles Review of Hotel de l'Univers

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Hotel de l'Univers
Ranked #6 of 14 Hotels in Arras
Ramsgate, United Kingdom
Level Contributor
95 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Ordinary guests treated with disdain”
2 of 5 bubbles Reviewed November 5, 2012

Stayed here for two nights recently - first night was fine but there was a wedding on the second night and bar and restaurant completely taken over by wedding guests so had to go out for a drink and meal. Loud music kept us awake until after midnight and when we phoned reception we were told it would go on until 4 am! No manager was on duty and when we went to pay our bill in the morning not even an apology. Would advise checking that there is no wedding taking place before you book!! Complained to Best Western on our return and they wrote to the hotel with our complaint but embarrassingly the hotel did not even reply to Best Western! We did receive some extra reward points from Best Western but would rather have enjoyed our stay in the first place.

Room Tip: Make sure they don't have a wedding reception!
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sarahys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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323 reviews from our community

Traveler rating
    55
    147
    86
    22
    13
See reviews for
30
191
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Canada
Level Contributor
121 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 bubbles Reviewed October 11, 2012

We enjoyed our night at this hotel. The hotel has an old world charm within easy walking distance to the center of town. The staff was pleasant and very accommodating. Our delux room although small was very pretty and comfortable with windows which opened onto a courtyard. The bathroom was modern and well equipped. We were able to walk to dinner and there was parking on site. We had the breakffast buffet which was very ordinary and we had to ask them to replinish some of the basic items such as bread and eggs.
We would stay here again.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MegCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devizes, United Kingdom
Level Contributor
66 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed September 27, 2012

Despite the outside looking faded and in need of uplift the inside is spotless. Good spacious room although it doesn't provide coffee and tea facilities but you can ask for them. The reception is friendly and English is spoken. The restaurant although pleasant was a little disappointing regarding the menu unless you like ice cream on a piece of bread as a sweet. There are however lots of good restaurants close by. The breakfast was however excellent with everything on offer from hot to cold, help yourself to as much as you want.
Because of one way systems it is not easy to find as sat nav tries to take you down bus lanes and no entry roads but it is right in the centre of Arras and parking on site for a small fee.

Room Tip: The rooms overlooking courtyard are exposed to the courtyard lights until quite late and early in mo...
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Fred P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
York
Level Contributor
316 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
5 of 5 bubbles Reviewed September 9, 2012

Have stayed here many times over the past 20 years and never been disappointed. The rooms are very pleasantly decorated although some of the lower priced rooms are rather small, so if you prefer a lot of space you might want to pay for a higher category room. Breakfast is an excellent buffet offering far more than the usual fare offered in many French hotels.The reception staff are always welcoming and very helpful. Enclosed parking is available in front of the hotel but it is limited - it used to be free on a first come first served basis but is now bookable in advance.

The hotel is only a 5 minute walk to the main squares of this pretty French town.

  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newark-on-Trent, United Kingdom
Level Contributor
89 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 bubbles Reviewed September 5, 2012

This is our 2nd stay. It is hard to find, and parking must be reserved in advance - which was not obvious when booking. It's rather typically French and old-fashioned, although some may like the eccentricity while others expect chain hotel standards. The staff are rather uninterested, although they do speak English. Our room was fairly spacious and we thought the variety of available TV channels was fine. Breakfast was limited but fine - we've had far worse in France! It's only a few minutes walk from the Grand Place and the main sights of Arras. Overpriced for what you get.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cascaispickles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colwyn Bay, United Kingdom
Level Contributor
36 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed August 30, 2012

Returned for a second stay (previous visit October 2011), this time 4 nights, as we were so impressed first time around. Hotel remains excellent - not the cheapest, but fair value for money, clean and comfortable, friendly staff. Breakfasts were good (albeit self service). We cannot comment on the evening meals as we ate out - there is a large choice of restaurants within 5 minutes of the hotel. Car parking at 9 euros per day is good value, and very convenient; prior booking is recommended. We will stay again.

Room Tip: Rooms at the rear, or overlooking the courtyard will be quieter than those at the front. Lift only e...
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  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank howard1955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marlow, United Kingdom
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed August 15, 2012

If you are returning to the UK or visiting the War graves and memorials ( as everyone should do ) then make it easy with a comfortable stay and very good food at reasonable prices at this hotel . Very good value and we would certainly stay there again if in the area . - We have stayed in many French hotels and would not say this about many . Visited the British Cemetery which , as they all are , was so well kept by the French who are ever grateful to the British although often somewhat ' French ' ! -As they should be ....

Stayed August 2012, traveled as a couple
Helpful?
3 Thank Malcolm G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel de l'Univers

Property: Hotel de l'Univers
Address: 3 Place de la Croix Rouge, 62000, Arras, France
Location: France > Hauts-de-France > Pas-de-Calais > Arras
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #6 of 14 Hotels in Arras
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel de l'Univers 4*
Number of rooms: 38
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Also Known As:
Best Western l Univers
Best Western Arras
Arras Best Western

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