We had a stop over in Toulouse on the way to Basque country. We had stayed at the hotel previously and did not even consider another hotel. The hotel is exceptionally convenient to the airport and offers a 24 hour shuttle. Our standard room was nicely furnished (not atypical for a good chain hotel) and the bathroom was spacious and clean.

We called the hotel for pick up at the airport and the van arrived quickly. Our welcome when registering was friendly and helpful. The only down side was the rudeness of the front desk person when we checked out. He was non-communicative when there was a question on the bill. He was also the driver of the shuttle taking us back to the airport. Unlike all the other drivers we have had at the hotel, he did not offer to help us put our luggage in the van (we had 3 suitcases) nor did he offer help when we got out. This was the only negative..otherwise I would have rated the hotel highr

This review only just makes the 4 star rating. If there was a "good" rating then this review would be that. This was a one night stopover en route elsewhere with the family.
Good points:
Large room including bathroom.
Plenty of quality bathroom amenities.
Room service was quick as was the response after dialling one touch service with requests.
Lovely housekeeping staff who made up the childrens beds quickly.
Nice bar and terrace area to enjoy.
Good choice at breakfast.
Things to improve:
Due to my Club Carlson status, room upgrades should be offered on check in. This was not done and I had to ask at the end of the check in process.
Whilst the room was clean it was starting to show signs of age with chips out of the wooden furniture, scuff marks, stains on the lounge furniture and a hole in the wall.
We were first timers in Toulouse and struggled to find the way into the hotel. It is easy to see from the main road but not easy to get to. Improved signage would help.
We recommend parking the car down the side of the hotel rather than at the back due to us witnessing on several occasions staff members on a cigarette break kicking a ball around/in between the parked cars at the back.

We were only here for one night at the beginning and end of our holidays. However we found the service excellent. All the receptionists spoke very good English and were all extremely helpful. The rooms were very clean and perfectly adequate for our needs. Only managed breakfast on one morning but we found it first clas with no shortage off cereals fruit and bread. The only weak point was the evening meal which we purchased. A nice setting in the courtyard of the hotel but the steak was grisly and the chicken portion was minuscule. Nonetheless we would return again.