Would have rated a 4 star however there were a few small niggles that for us would need fixing first.....
A little improvement in some areas would make for a fabulous stay here with even better ratings. We agree with most of the positive comments and would recommend this hotel, however, for the price (c.190€ prpn which I believe is one of the cheaper rooms?) for us personally, some of the points below would need to be incorporated before we made a return visit.
We went to the bar one evening before dinner and sat there for an age, two staff came and went with no acknlowledgement that we were there, in the end we had to go to reception to see if we could order a drink. It would be nice for the staff to acknowledge their guests and advise if the bar is closed, or even just to say we will be with you shortly if they are very busy.
Pool service would be such an advantage, on the occasions we wanted a drink/lunch, again, we had to get dressed and go to reception to order. However they were more than happy to bring it up for us when ordered, there is a nice area under cover by the pool to have your lunch.
Different standards of room cleaning, sometimes we got water, sometimes we didn't, sometimes the bed was made properly, sometimes just pulled up. We had a bottle of Champagne in our room and half a glass was left on the side for 2 days... in the end I poured it down the sink myself as I thought they must assume I like 2 day old flat champers!
Bedroom was fairly basic but ok, bathroom/shower was good, loo was tiny...... anyone who was a little rotund would struggle! (we stayed in a room by the pool, not sure this is an issue in any other type of room)
Tea/Coffee making facilities.... you have to order tea/coffee through room service. We would love to have got up, made ourselves a couple of cups of tea and sit on the balcony before we started our day. It works out terribly expensive ordering this way especially if you want more than one drink before you get dressed and wander down for breakfast. We don't like eating breakfast too early, but do like to have tea or coffee first thing and don't feel for this price we should pay that much extra daily. Many cheaper hotels offer this service.
Most of the plants in the balcony planters seem dead!... not sure if its wind burn or they are not watered. Seems such a shame, as it would look so much nicer if they were green rather than brown.
These are small things to some I know, but these areas are important to us and hopefully this review is taken on board as constructive comments, we were very happy with the majority of the stay. If enough people want the same thing these comments may be taken on board by the hotel.... and surely none of these would be a bad thing for any guest.
There was just one major negative which is a real no no to me and that is rudeness.... only happened once and I will put it down to the language barrier, but there was one incident where a lady receptionist was very curt with me when I was trying to explain what I wanted (obviously not very clearly!) fine thereafter and every other member was exceptionally pleasant. However, this should never happen, not everyone can speak French or make themselves understood first time, even when making an effort. It upset me for quite a while thereafter and to make matters worse she got the request totally wrong, but I didn't wish to go down again to try to sort it so just left it.
Food was lovely in the hotel restaurant, however the village is quite charming with many lovely restaurants to choose from if you're happy to stroll for 15mins down the hill.
I hope you enjoy your visit!
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- Also Known As:
- Best Western La Magnaneraie Hotel Villeneuve-Les-Avignon
- Best Western Hotel Avignon
- Best Western Avignon