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“Forget about Oz Inn”
1 of 5 bubbles Review of Hotel Oz'inn

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Hotel Oz'inn
Ranked #19 of 28 Hotels in Cap-d'Agde
Amsterdam, The Netherlands
2 reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Forget about Oz Inn”
1 of 5 bubbles Reviewed August 13, 2011

We have no connections with c_candide who previously posted a comment about Oz Inn but we could easily copy and paste their opinion below :

This place doesn't match the criteria of a "4 star" hotel and seems rather to be managed by amateurs.

The staff is invisible to the clients and the clients seem invisible to the staff.
Service is poor or non existent.

  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
28 Thank John and Sandra M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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122 reviews from our community

Traveler rating
    38
    29
    17
    19
    19
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1
97
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
London, United Kingdom
Level Contributor
33 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
2 of 5 bubbles Reviewed July 18, 2011

We stayed for 10 days at Oz’inn at the end of June and at the beginning of July. It claims to be a 4 star hotel, but in reality this is a 4 carrot stick hotel. Yes, a modern luxury hotel is needed in the Camp Naturiste at Cap d’Agde – but this hotel is not going to achieve this. There are problems with almost everything. While some problems are intrinsic to the cheap construction and design of the hotel, others problems could supposedly have a solution but the arrogance and the amateurism of the management would stand in the way.
Here is an incomplete list of things we ran in to. No air conditioning – we were in different 3 rooms, none of which was cooled to satisfaction. The AC only works when balcony doors are closed but even then the flow of air is under-designed to cool a normal room. Television works occasionally and has no premium channels (remember this is a 4 star hotel). There is a culture of outrageous favoritism on behalf of the staff for local French visitors that pull up with luxury cars. They are treated with some sort of reverence – none of which is professional but amateurish. No early check in possible even though only 4 rooms were occupied on a Tuesday afternoon. Some reception staff must have been selected on the basis of looks rather than efficiency and politeness – eye-contact and good humor are exceptions rather than the rule.
One of the most serious problems is the faulty plumbing caused by the low-budget finishing of the building caused in turn by the depleted financing scheme of the owners’ “holding companies”. When the Jacuzzi is operational (which means it is filled with COLD water on the top floor – no, it is never even lukewarm) it results in leaks on the second floor, the stairways, and the internal walls. At the same time the entire east section of the building starts smelling like sewers. After 3 days we were moved to another room in the west wing as the smell had become unbearable. This move itself was problematic and took many hours, as collective logistics do not exist in this hotel with each staff doing its own thing and having their own way of being bossy and unhelpful. Sometimes one can smell the stench of sewers at ground level, in the street and across from the building.
Then there were 2 instances when staff just walked into our room without knocking/warning. Again no excuses were forthcoming, instead argumentation that they had “knocked” on the door. And in this 4 star hotel we were amazed to hear a dog bark for 1 hour in the room next to ours – at midnight. While officially nonsmoking, there seems to be no enforcement of this “policy”.
And the “promised” wireless internet is non-existent. Only in the lobby and on the rooftop, folks! But there is “cable” internet in the room for which you get a 60cm long cable, meaning you are essentially pressed against the wall in an uncomfortable position. The rooftop area which is meant to be an ‘erotic’ experience but (a) no one is ever around, (b) it is fully exposed to the tramontane winds and it can be icy even on a summer day/night, (c) the Jacuzzi is either not operational (4 days out of 10 to ‘repair’ leaks) or it is just plain cold water. There were many more problems such as one entire day without hot water, a tool falling out of a ceiling compartment, but the picture is clear by now ;)
Needless to say, don’t waste your money in this place as we did, rather stay at Jardin d’Eden, Hotel Eve or even Jardins de Babylone. Or rent an apartment – but, yes, this is awkward if you need hotel services (as we do). Hopefully a serious hotel is being considered by others in this otherwise paradisiacal location.

Stayed July 2011, traveled as a couple
Helpful?
55 Thank c_candide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel Oz'inn

Property: Hotel Oz'inn
Address: 7 rue des Nereides | Village Naturiste, 34300 Cap-d'Agde, Agde, France
Location: France > Occitanie > Herault > Agde > Cap-d'Agde
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Luxury Hotel in Cap-d'Agde
#7 On the Beach Hotel in Cap-d'Agde
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Oz'inn 4*
Number of rooms: 29
Official Description (provided by the hotel):
Oz’Inn Hôtel features an exceptionnal space , and impose itself in refined and elegant silhouette contemporu style.Between sea and nature, in the Naturist Village of Cap d’Agde, it was built to respect environnement.Oz’Inn Hôtel gives you time to stay, evasion, pleasure et comfort in an exceptional area.It will surprise yoy with its differents services (Ozi Bar, Ozi Sense, Ozi Sun, Spa & Sport) as its atypical atmosphere, that invites you to relax and enjoy sensuality. ... more   less 
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Also Known As:
Hotel Oz'Inn France/Herault

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