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Quality Only Suites CDG Airport
Ranked #29 of 30 Hotels in Roissy-en-France
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“You can do better than this”
2 of 5 bubbles Reviewed September 28, 2013

I just spent the last few days at the Only Suites. The service is non-existent. I booked a car for the airport for 6:15am. The car didn't arrive until 6:40. The woman at the front desk could not care less. She acted as if this was not of her concern and I just neede to wait. When one is headed to the airport for an international flight, time is very important.

The check in was just as poor. When I arrived at 9am, i was told my room was not ready. When i asked to leave my luggage, they accepted it, nut refuswd fo give me a claim check. I was told because they are not supposed ro hold luggage. How can a hotel operate like this?

At 3pm, when i returned to check in, The room was as hot as a sauna and there was no electricity. The front desk did not answer the phone. I had to return to the desk and request another room. It took about 45 minutes to make this change. I had to move my luggage alone and the front desk person was very disinterested.

There are other better hotels in the area. Don't stay here.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 155e81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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511 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
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English first
Newcastle upon Tyne, United Kingdom
Level Contributor
1,608 reviews
134 hotel reviews
common_n_hotel_reviews_1bd8 826 helpful votes
1 of 5 bubbles Reviewed September 28, 2013

This place is so expensive and doesn't really know what i wants to be. The desk staff are so rude and the rooms are so badly maintained. Lights, bath handles, floor tiles, telephone broken everywhere. Hairs on the sheets and stained walls. €250 for one night? shocking!

Room Tip: Don't go just book another hotel their are plenty to choose from.
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  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thefooddood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dunedin, New Zealand
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed September 24, 2013

My husband & I are first time travellers to Paris . We were impressed by breakfast lovely selection of foods. A boiling egg machine I was entrigued with.... no instructions.... a family had had several attempts at cooking a boiled egg for her toddler ...raw middles (4eggs later.)
The room we stayed in was clean and comfortable .great for a "layover" kind of flight.We stayed 3 nights. The bathroom had mouldy areas around the glass on the tiles . While the glassed in shower doors over the bath looked good . Very slick when wet . I got a nasty bruise(black) on my thigh getting out. I am able bodied , my husband found it difficult . a non slip mat or even a bathmat could have helped.
The staff were not overly helpful or empathetic. We got separated at in central Paris and had to come home independently of one another. I missed the last free shuttle at night 20 euros to get a taxi.
The experience of it all... comical ...yes. But stay closer in.!!!

Room Tip: ask for what you need - especially bathroom facilities if you are seniors.....good luck.
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  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank angie394
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
47 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 bubbles Reviewed September 21, 2013

It could have been so much better if the Receptionist had not been such a Prima Donna (or whatever is the French equivalent...) She kept a queue of seven people waiting whilst she demonstrated her grasp of other languages but her lack of people skills. An elderly couple waiting for a taxi were still there one hour after we arrived and her answer was "Taxis are in traffic in Paris" - they cancelled the booking. There was no apology when we reported that the sofa bed in one of our two rooms was broken. It took until the second night for them to change it. We waited 50 minutes for them to bring the "Kitchen Pack" containing our dishes, cutlery etc. Eventually I went to their Kitchen area and picked it up personally. The bathrooms were fine and the room size was adequate. There was a microwave and fridge and dishwasher but no oven and no cleaning materials with which to wash dirty dishes. The Car park under the hotel was chargeable but there is a free car park at the back in the open. We had booked two double rooms (for three adults) and the Receptionist wanted to add €2,50 because she did not realise that one room had two adults in it. Great grasp of mathematics eh? Wouldn't stay there again when there are so many other similar places to stay in the Roissy Village Complex.

Room Tip: Stay somewhere else
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  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walsall
Level Contributor
67 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 bubbles Reviewed September 19, 2013

I stayed at Only Suites for one night on a business trip. The location near to the airport and the exhibition center was excellent. The room was large and comfortable, and the bathroom was good. There was a nice welcome note with tea and coffee but no kettle. The shower very good, but the shower head holder was broken, so would only stay at a low level. Enough power to blast the acne off a teenagers back. The menu in the restaurant was very limited and poor, so I decided to take the 5 minuet walk to the local village. Well worth the effort.
In the morning I asked if there was a courtesy bus to the exhibition I was attending. The receptionist told me there was, and it would be here in 10 minuets. The mini bus arrived, took me the 3 km to the exhibition, and charged me €20.00. A private taxi the evening before only cost me €14.00. Overall. OK for a one night business trip, nothing more.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peoria Arizona
Level Contributor
88 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
2 of 5 bubbles Reviewed September 19, 2013

We took a chance with a deal on Expedia where you agree to pay a price for a room. It was supposed to be a 4 star hotel. I have done this with Priceline and have been always satisfied but would never again do this with Expedia. As I opened the door to the lobby, it smelled heavily of smoke and looked shabby. The room itself was clean but the beds seemed to be pullout couches. We only spent a few hours there and we were exhausted. It was alright for our purposes but I would never choose this hotel to spend any amount of time in it.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mhawks22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed September 17, 2013

I have stayed in this hotel for a business for two nights. There is a free bus that will take you to the hotel. The receptionist was just rude! Got the key, went upstairs and the room I was given was occupied. Went back, told what happened, got another room. Not even apologise! Went to my new room, no fridge. Room no 3 was ok. Was large, nice kitchenette, seating area and a large bed. Bathroom had mould all over the the shower part. Disgusting!
Over all, has seen better hotels for the same price. They need to clean better and change the receptionist.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Milos H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Only Suites CDG Airport

Property: Quality Only Suites CDG Airport
Address: 9 Allee du Verger, 95700 Roissy-en-France, France (Formerly OnlySuites CDG)
Location: France > Ile-de-France > Val-d'Oise > Roissy-en-France
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#17 Luxury Hotel in Roissy-en-France
Price Range (Based on Average Rates): $
Hotel Class:4 star — Quality Only Suites CDG Airport 4*
Number of rooms: 119
Official Description (provided by the hotel):
Quality Only Suites CDG Airport is a modern residence situated less than 2km from Roissy-CDG airport, 6km from Villepinte Exhibition Park, 30 km from Disneyland(R) Paris and only 30 minutes from Paris city centre. ... more   less 
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Also Known As:
Only Suites Roissy Airport Hotel Roissy
Hotel By Mdb

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