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All reviews free shuttle separate wc toilet and sink cdg airport blue line bus fresh towels nespresso machine eiffel tower queen bed aeroville shopping centre room was spacious family room excellent hotel hotel is modern called the front desk location is great an early flight
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Reviewed March 29, 2019 via mobile

Hotel is not as described. Bed was not comfortable, the shower ran cold the night we arrived the room was freezing as the heating wasn't working, the hotel took 2x lots of payment from me for 1 room. The outside of the hotel has more beggers than hotel stayers they did not approach me but they are sleeping in tents in their 50,s at least and are very intimidating

Date of stay: March 2019
Trip type: Traveled with family
1  Thank Suranne15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christophe_Prigent, Directeur général at Novotel Suites Paris CDG Airport Villepinte Hotel, responded to this reviewResponded April 9, 2019

Good morning to you,

I am very surprised by your comment because it does not seem to describe at all the environment of our hotel.

The Novotel Suites Paris CDG Airport Villepinte is located in a private, closed and secure area where there are no beggar living in tents!

On the other hand, in Paris, it is very likely that you could see people living in the street in front of the hotel where you were because space is public but it is impossible on Roissy

Please do contact us as soon as possible so that you can rightfully post your review on the correct hotel because as you know that fake or incorrect comments are sanctioned.

Do not hesitate to contact me on my email, that is h3324-gm@accor.com and rest assured that I remain at your disposal.

Christophe PRIGENT
General manager

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Reviewed March 26, 2019 via mobile

Novotel Suites is a lovely bright clean hotel, only a 10 minute transfer from CDG airport. About 40/45 minutes can have you in the centre of Paris. The shower was fantastic powerful and always had warm water. The counter with fridge, kettle microwave is fabulous and really handy to have. We loved our trip.

Date of stay: March 2019
Trip type: Traveled as a couple
Thank Chrissyg225
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christophe_Prigent, Directeur général at Novotel Suites Paris CDG Airport Villepinte Hotel, responded to this reviewResponded March 28, 2019

Hello Chrissyg255,

Thank you so much for your positive comment and high rating regarding our hotel. Moreover, I am delighted to see that all the services and facilities provided to you met your expectations as well as the free shuttle service provided by our partner. Furthermore, it is very satisfying to see that we contributed into a trip that you loved and that we form part of it make us proud. With the hope of seeing you soon.

Yours faithfully,
Christophe
General Manager

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Reviewed March 18, 2019

Date of stay: March 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Christophe_Prigent, Directeur général at Novotel Suites Paris CDG Airport Villepinte Hotel, responded to this reviewResponded March 20, 2019

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Reviewed March 12, 2019 via mobile

Loved this hotel; big, clean room and lovely staff; but the “navette” service was not great. The printed schedule did not appear to have anything to do with a actual schedule. And it was very unclear to me why on Saturday night I waited for more than 30 minutes for the navette to take me to the hotel. Sunday morning, the navette that was suppose to arrive at 5:54 showed up at 6:10. And, it was often standing room only. I will not stay here again because of the problems with the navette service.

Date of stay: March 2019
Trip type: Traveled solo
1  Thank 266joseh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christophe_Prigent, Directeur général at Novotel Suites Paris CDG Airport Villepinte Hotel, responded to this reviewResponded March 15, 2019

Hello Jose,
Thank you for giving your positive remark about our hotel along with all amenities. The team really appreciates your comment and wishes you warm welcome. Furthermore, we will communicate your experience to the external shuttle service company, so that they do the needful so as it does not happen again.


Thanks again and see you soon,
Christophe
General Manager

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Reviewed January 11, 2019

We stayed one night at this hotel before our flight back to Canada. We absolutely loved our stay. The room was perfect, location was awesome and breakfast very yummy! We can't say anything bad about Novotel hotels! it's a brand that never disappoints! Our room was big and had everything we needed. extra pillows, towels, toiletries, a fridge, etc. The beds were very comfortable and the rooms was quiet. The toilet was separate from the shower and tub. The breakfast excellent. Fresh breads, croissants, pain chocolat, madelines (a delicious pastry), fresh fruit (pineapple, oranges, bananas, etc.), cheese, jams, ... You could squeeze fresh oranges and have fresh orange juice. The drive to the airport was short. Our daughters enjoyed the soccer table in the lobby area.

Room tip: excellent room and hotel
Date of stay: January 2019
  • Trip type: Traveled with family
    • Value
    • Rooms
    • Service
1  Thank ew1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christophe_Prigent, Directeur général at Novotel Suites Paris CDG Airport Villepinte Hotel, responded to this reviewResponded January 14, 2019

Good Morning ew1980,

First of all, it is such an inner satisfaction reading a marvelous comment like this and sincerely thank you so much for taking your time to review our hotel. Most importantly I am glad that your lovely family enjoyed your stay, and for sure our suite is regarded as the biggest in the area of 30m2 but also delivering satisfactory in terms of comfort which you fully enjoyed. Moreover, it also pleases me to see that the diversity in our American Style buffet has exceeded expectations. For sure the babyfoot is always a good distraction in our spacious lobby. I hope that this holiday in France will stay memorable, and it will be with great pleasure that our team will welcome you back.

Kind Regards,
Christophe

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