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All reviews free shuttle close to the airport hotel restaurant shuttle service sofa bed rooms are big rental car late arrival short stay takes about minutes an early flight black line stayed here for one night roissy cdg paris terminal
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Reviewed November 18, 2018 via mobile

It is highly unprofessional trying to cover own mistakes by accusing customers themselfes. Additionaly not even trying to understand what the real problem was. Very disapointing at frontdesk. Nevertheless the hotel is nice, clean and convenient. Breakfast is good.

Date of stay: November 2018
Trip type: Traveled on business
Thank markusfranke33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jérôme S, Directeur général at Novotel Roissy CDG Convention & Spa Hotel, responded to this reviewResponded November 29, 2018

Dear guest,
We are very sorry to learn your feedback.
We apologize for the bad experience.
We hope having the pleasure to show you during a future stay our high level of welcoming and service.
Best regards,
Jérôme SANCHEZ

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 30, 2018

when you have an early flight it is a great place to go and relax so next morning you are ready to go to the airport. The shuttle works great and service is nice. surprisingly not noisy at all and room very clean

Date of stay: October 2018
  • Trip type: Traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank Olivier H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jérôme S, Directeur général at Novotel Roissy CDG Convention & Spa Hotel, responded to this reviewResponded November 6, 2018

Thanks a lot and see you as soon as possible for a next step in Roissy :)

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Reviewed October 27, 2018

We only stayed here for one night. It is very convenient to the airport. Our room was spacious and very clean. Our room also had a microwave. Breakfast was good. Staff was friendly and accommodating. I have no problem recommending this hotel.

Date of stay: October 2018
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Manuel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jérôme S, Directeur général at Novotel Roissy CDG Convention & Spa Hotel, responded to this reviewResponded November 6, 2018

Thanks a lot for your message.
Best regards,
Jérôme SANCHEZ

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Reviewed October 10, 2018

I chose this hotel because of location to the CDG airport. We arrived by train and then proceeded to the top level where the shuttles are located...It was easy to see that this Hotel was on the BLACK shuttle line from the boards displayed. There are several Novotel's around so make sure you dont get on the wrong shuttle. This being said we waited 50 min for the Black one...in that time 2 pink and 2 blue arrived but no Black. Seeing the village where all these hotels are, we should have gone on any of them as the hotels are only 2 -5 min from eachother and a simple luggage roll away. So look on google maps and see another hotel opposite and then take the other coloured bus accordingly while planning your stay.
On the way back to the airport..the same thing occured the 9.50am didnt arrive and we waited till the 10.15am which did...I complained to the front reception that the Black line is so unreliable compared to the other colours..apparently there are all owned by an independant company and there was nothing he would do ..not even complain to them on my behalf.
In terms of the Hotel..we had no wait at all to get into our room at 4.30pm..the room was really nice and bed very comfortable. Everything was immaculately clean.
We had a drink at the bar and then made our way out to eat at one of the recommended restaurants ( Brasserie la Village ) just a 10 min walk around the corner using my mobile phone Map App and enjoyed the environment along the way. The food was enjoyable but when we left at 8.30pm there were about 15 people waiting in a queue to get a table so we were lucky we ate very early. I would recommend this hotel as its very nice and the price was reasonable.

Date of stay: October 2018
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank lanose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jérôme S, Directeur général at Novotel Roissy CDG Convention & Spa Hotel, responded to this reviewResponded October 16, 2018

Dear guest,
We thank you for your good review.
The airport shuttle schedules are subject to traffic flow. The company do is best to improve the service.
We hope having the pleasure to welcom you for a next parisian stay.
Best regards,
Jérôme SANCHEZ

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Reviewed October 5, 2018 via mobile

Everything about this Hotel is excellent The location,staff,food and drink and spa.The Hotel is a short distance from the shopping centre aeroville which is worth a visit with over 200 shops.and a must visit is the village of Rousseau where the is a number of quaint restaurants on the doorstep

Date of stay: October 2018
Trip type: Traveled as a couple
Thank Paul W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jérôme S, Directeur général at Novotel Roissy CDG Convention & Spa Hotel, responded to this reviewResponded October 6, 2018

Waou!
Thanks a lot for this very good review.
See you :)
Jérôme SANCHEZ

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