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“A high quality place where we will return”

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Novotel Roissy CDG Convention & Spa
Ranked #4 of 31 Hotels in Roissy-en-France
Certificate of Excellence
Reviewed December 16, 2012

Were enthusiastic about our night but the shuttle system needs to improve.The bus tour was much too long & stopped everywhere.This hotel needs to have a private shuttle system, practical & fast with a precise writen information to be given to the guests upon their check in about max time needed from hotel to terminal, as well as with additional route information from terminal to flight desk

  • Stayed: December 2012, traveled with family
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1  Thank jajbri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PMARCHAND, Directeur général at Novotel Roissy CDG Convention & Spa, responded to this reviewResponded December 16, 2012

Dear Guest,

Thank you for your impression regarding your last stay.
The hotel services were good but you think shuttle service could be improve and I agree with that.
I appreciate your comment, and I hope we'll be better to transport our client for your next stay, but we try to be good hoteliers and the transportation is an additionnal free service we try to upgrade.
Thank you for your trust.
Best regards.
Philippe Marchand - General Manager

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Reviews (1,255)
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306 - 312 of 1,256 reviews

Reviewed December 11, 2012

My husband I needed a place to stay near the airport to catch a morning flight out the next day. Excellent mattress ( we were in jet lag from the U.S.). Windows were double pane for quiet. It was very cold outside and thermostat worked well for heat. We had a lot of luggage, so having a shuttle bus was very nice since we probably would have required 2 taxis back to the airport. And the complimentary breakfast was AMAZING!!! Highly recommended for transit travelers. It might be less convenient if you are wanting to traveling into Paris a lot. However, The shuttle will take you to the train station that takes you to the city.

  • Stayed: December 2012, traveled with family
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1  Thank lumlady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PMARCHAND, Directeur général at Novotel Roissy CDG Convention & Spa, responded to this reviewResponded December 13, 2012

Dear Guest,

Thank you for your comments, you enjoyed your stay and I am very happy with such an impression.
We'll be happy to welcome you for your next stay in Paris Roissy CDG Airport.
Best Regards.
Philippe Marchand - General Manager

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Reviewed December 7, 2012

This is mostly a standard airport hotel,but with a few extra perks. It is easy and convenient to get to from the airport with free shuttle service. It's a bit tricky to find the hotel bus and a long walk. Just follow the signs to either hotel shuttles (there are not many of these signs) or the signs to the train. Be sure to get on the right bus as there are 4-5 different buses. Arrive every 20 minutes.

Hotel is nothing fancy but clean and well maintained. The staff is very friendly and helpful. Would be a good choice if only staying in the area for one night. We had a flight that landed at 6:00pm, took the shuttle to the hotel, changed, then took a taxi into Paris (30-40 minutes, 50-60 Euros depending on traffic and exactly where in Paris) for a nice dinner prior to returning to the hotel and then to the airport for a flight the next afternoon.

The hotel worked perfect for this. However, if you plan to visit Paris more than on a single occasion, I would highly recommend staying in Paris.

The hotel does front onto a city park which looked nice, but we did not have a chance to explore Roissy.

If we have another one night layover at CDG, we would choose this hotel again.

  • Stayed: November 2012, traveled as a couple
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1  Thank Jonathan J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PMARCHAND, Directeur général at Novotel Roissy CDG Convention & Spa, responded to this reviewResponded December 10, 2012

Dear JJamon,

I appreciate the time you took to share your impression regarding your last stay.
We try to welcome our costumer as well as possible and your comments are important to appreciate our effort.
Waiting to welcome you for your next stay in Roissy CDG Airport.
Best regards.
Philippe Marchand - General Manager

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Reviewed November 16, 2012

We stayed for a week end in the Novotel Wellness near Charles de Gaulle airport and found the staff really friendly....this in contrast to most airport hotels I've stayed in where the transient nature of the clients tends to make staff totally unattentive.
The shuttle bus service to the airport was punctual and extremly usefull.#
The cost of drinks and food is expensive but typical for Paris rates so understandable.

Room Tip: Triple glazing so noise levels absolute minimum anywhere in the hotel.
  • Stayed: November 2012, traveled on business
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Thank surfina7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PMARCHAND, Directeur général at Novotel Roissy CDG Convention & Spa, responded to this reviewResponded November 23, 2012

Dear Surfina 7,

Thank you very much for your comments regarding your last stay.
I am very happy with your appreciation to the friendly staff attitudes.
I hope we'll be able to welcome you for your next stay in Roissy CGD Airport.
Best regards.
Philippe Marchand - General Manager

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Reviewed November 12, 2012

The hotel is very nice; the room clean, comfortable, and quiet. The bathroom was spotless. No complaints with the internet service, or indeed anything regarding the room or amenities. A light meal via room service arrived quickly and was good. Did not have time for the pool, which looked great, or the fitness, unfortunately.

Do allow enough time for the shuttle service!

I would make two suggestions: the shuttle driver could be attentive to the needs of passengers with heavy luggage; secondly, check-out could be streamlined, as in most hotels of this class in the U.S. Should not have to present credit card twice - once on check-in, and again on departure. A waste of time.

A nice feature of the location is that while a distance away from the airport, there is a park, and lovely walkway from the hotel into the village. It's located between the Novotel and the Park Inn. The town itself is interesting. Some remnants of old Roissy can be glimpsed through passage ways, but for the most part, the old houses and buildings have been "renovated". Placards are posted throughout the village with photographs and short histories.

  • Stayed: November 2012, traveled solo
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4  Thank Barbara_Antle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PMARCHAND, Directeur général at Novotel Roissy CDG Convention & Spa, responded to this reviewResponded November 14, 2012

Dear Miss Antle,

Thank you for your comments, I really appreciate the time you took to give us your impression.
I am sorry for the unhelpful attitude from the shuttles's driver, and this will be transfered to our supplier.
You had a good time in Roissy Village and our guests are often surprised to discover this charming "promenade"
Waiting to welcome you for your next stay in Roissy CDG Airport.
Best Regards.
Philippe Marchand General Manager

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Reviewed November 8, 2012

Price performance of Novotel has been amazingly good and this concluded also in the stay this time. The rooms were up to the standard, food was good and staff helpful and nice.

We didn't manage to try the Spa facilities, but at least from the looks in the hotel it was looking good.

Also price wise it was very affordable and good price, so a definite recommendation. Only downside is that you have to take a bus, which is not going that often to get to the RER station to go to Paris. Wasn't a problem for us, but probably worth mentioning.

  • Stayed: October 2012, traveled as a couple
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Thank laazik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PMARCHAND, Directeur général at Novotel Roissy CDG Convention & Spa, responded to this reviewResponded November 9, 2012

Dear Guest,

I appreciate the time you took to give us your comments regarding your last stay.
You had a good experience and we are satisfied with such an appreciation which will be shared with all the team.
We are waiting you for your next stay in Roissy CDG Airport.
Best regard.
Philippe Marchand - General Manager

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Reviewed November 7, 2012

Rude and indifferent staff,laundry not available very very expensive car parking
The hotel itself is fine but the staff are most unhelpful and just can't be bothered.
Car parking is outrageously expensive

  • Stayed: November 2012, traveled solo
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1  Thank Jgh371
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PMARCHAND, Directeur général at Novotel Roissy CDG Convention & Spa, responded to this reviewResponded November 9, 2012

Dear Guest,

Thank you for your comments.
I am really surprised regarding you appreciation with the staff relation, and I apologize for that.
Your comment will be shared with the front office team.
The parking rate is the same since the opening of the hotel in 2004.
However, I hope we'll welcome you for your next stay in Roissy CDG Airport.
Best regards.
Philippe Marchand - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Roissy CDG Convention & Spa

Address: 10 Allee du Verger, 95700 Roissy-en-France, France (Formerly Dorint Paris Airport Roissy)
Phone Number:
Location: France > Ile-de-France > Val-d'Oise > Roissy-en-France
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Roissy-en-France
#2 Business Hotel in Roissy-en-France
#3 Luxury Hotel in Roissy-en-France
Price Range: $110 - $282 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Roissy CDG Convention & Spa 4*
Number of rooms: 295
Official Description (provided by the hotel):
The Novotel Convention and Wellness Roissy CDG is a 4 star hotel with 289 rooms located near Roissy CDG Airport, 25 km from Paris. Ideal for a business trip to Paris or for seminars and conferences with 1,200 sqm of space across 18 modular rooms. Relax in our Wellness Club, a 600 sqm spa centre with heated swimming pool, Turkish steam bath, sauna, gym, massages and beauty treatments. Contemporary and friendly, our Novotel Cafe will tempt you with its original and varied menu. ... more   less 
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Also Known As:
Novotel Convention & Wellness Roissy Cdg Hotel Roissy
Novotel Convention And Wellness Roissy Cdg
Novotel Roissy
Roissy Novotel

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