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“Unusually friendly staff for an airport hotel” 4 of 5 stars
Review of Novotel Convention & Wellness Roissy CDG

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Novotel Convention & Wellness Roissy CDG
Ranked #3 of 31 Hotels in Roissy-en-France
Wrexham wales
Level Contributor
67 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“Unusually friendly staff for an airport hotel”
4 of 5 stars Reviewed November 16, 2012

We stayed for a week end in the Novotel Wellness near Charles de Gaulle airport and found the staff really friendly....this in contrast to most airport hotels I've stayed in where the transient nature of the clients tends to make staff totally unattentive.
The shuttle bus service to the airport was punctual and extremly usefull.#
The cost of drinks and food is expensive but typical for Paris rates so understandable.

Room Tip: Triple glazing so noise levels absolute minimum anywhere in the hotel.
See more room tips
  • Stayed November 2012, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank surfina7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PMARCHAND, Directeur général at Novotel Convention & Wellness Roissy CDG, responded to this review, November 23, 2012
Dear Surfina 7,

Thank you very much for your comments regarding your last stay.
I am very happy with your appreciation to the friendly staff attitudes.
I hope we'll be able to welcome you for your next stay in Roissy CGD Airport.
Best regards.
Philippe Marchand - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,092 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Oakland, California
Level Contributor
287 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
5 of 5 stars Reviewed November 12, 2012

The hotel is very nice; the room clean, comfortable, and quiet. The bathroom was spotless. No complaints with the internet service, or indeed anything regarding the room or amenities. A light meal via room service arrived quickly and was good. Did not have time for the pool, which looked great, or the fitness, unfortunately.

Do allow enough time for the shuttle service!

I would make two suggestions: the shuttle driver could be attentive to the needs of passengers with heavy luggage; secondly, check-out could be streamlined, as in most hotels of this class in the U.S. Should not have to present credit card twice - once on check-in, and again on departure. A waste of time.

A nice feature of the location is that while a distance away from the airport, there is a park, and lovely walkway from the hotel into the village. It's located between the Novotel and the Park Inn. The town itself is interesting. Some remnants of old Roissy can be glimpsed through passage ways, but for the most part, the old houses and buildings have been "renovated". Placards are posted throughout the village with photographs and short histories.

  • Stayed November 2012, traveled solo
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
4 Thank Barbara_Antle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PMARCHAND, Directeur général at Novotel Convention & Wellness Roissy CDG, responded to this review, November 14, 2012
Dear Miss Antle,

Thank you for your comments, I really appreciate the time you took to give us your impression.
I am sorry for the unhelpful attitude from the shuttles's driver, and this will be transfered to our supplier.
You had a good time in Roissy Village and our guests are often surprised to discover this charming "promenade"
Waiting to welcome you for your next stay in Roissy CDG Airport.
Best Regards.
Philippe Marchand General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tallinn, Estonia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 8, 2012

Price performance of Novotel has been amazingly good and this concluded also in the stay this time. The rooms were up to the standard, food was good and staff helpful and nice.

We didn't manage to try the Spa facilities, but at least from the looks in the hotel it was looking good.

Also price wise it was very affordable and good price, so a definite recommendation. Only downside is that you have to take a bus, which is not going that often to get to the RER station to go to Paris. Wasn't a problem for us, but probably worth mentioning.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank laazik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PMARCHAND, Directeur général at Novotel Convention & Wellness Roissy CDG, responded to this review, November 9, 2012
Dear Guest,

I appreciate the time you took to give us your comments regarding your last stay.
You had a good experience and we are satisfied with such an appreciation which will be shared with all the team.
We are waiting you for your next stay in Roissy CDG Airport.
Best regard.
Philippe Marchand - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jersey Marine, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed November 7, 2012

Rude and indifferent staff,laundry not available very very expensive car parking
The hotel itself is fine but the staff are most unhelpful and just can't be bothered.
Car parking is outrageously expensive

  • Stayed November 2012, traveled solo
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank Jgh371
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PMARCHAND, Directeur général at Novotel Convention & Wellness Roissy CDG, responded to this review, November 9, 2012
Dear Guest,

Thank you for your comments.
I am really surprised regarding you appreciation with the staff relation, and I apologize for that.
Your comment will be shared with the front office team.
The parking rate is the same since the opening of the hotel in 2004.
However, I hope we'll welcome you for your next stay in Roissy CDG Airport.
Best regards.
Philippe Marchand - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed November 7, 2012

If you want the luxury of a 4* hotel but not pay the price in the centre of Paris then this hotel is the ideal choice. Located near the CDG airport, there are regular shuttle buses to and from the airport to hotel provided free by the hotel group, Accor. There are 2 pick up points, 1 at Terminal 3 and the other in Terminal 2. Terminal 3 drop off is right outside the station which takes you direct into Paris in 34 minutes. Trains are regular every 15 minutes. The hotel has a lovely spa area which includes a gym, pool and sauna.

  • Stayed November 2012, traveled solo
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank sushi7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PMARCHAND, Directeur général at Novotel Convention & Wellness Roissy CDG, responded to this review, November 9, 2012
Dear Guest,

I am happy to read that you enjoy your stay in Novotel Roissy Convention & Wellness.
You appreciate the service and the Spa "Wellness Club", and I hope we'll ba able to welcome you in the same condition for your next stay in Roissy CDG Airport.
Best Regards.
Philippe Marchand - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ghaziabad, India
Level Contributor
52 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed October 28, 2012

Had a reasonable stay at the Novotel Roissy. Was there with my family to attend the SIAL exhibition - stayed from 21st to 23rd of Oct. Location, being close to both the airport and the Villipente exhibition grounds, was a plus. The rooms were clean and functional which made our stay quite comfortable.

The highlight of our stay was the interaction with Ms Katia at the reception. She made us feel very welcome and went out of her way to suggest dining options, make reservations for the same and also for arranging the to & fro transportation. The suggestions made by her - a small Japanese food eatery and a Thai restaurant - both turned out excellent; we really enjoyed both our dinners.

On the down side was the service at the hotel restaurant for meals other than breakfast. We had two late afternoon lunches at the hotel on both the occasion the service was pathetic to say the least.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank vandu01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PMARCHAND, Directeur général at Novotel Convention & Wellness Roissy CDG, responded to this review, October 30, 2012
Dear Guest,

Thank you for your comments and be sure that "Kathya" will be informed about it.
I notice we could ameliorate the restaurant's service and will try to do it.
Waiting to welcome you for your next stay in Roissy CDG Airport.
Best regards.
Philippe Marchand - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Convention & Wellness Roissy CDG

Property: Novotel Convention & Wellness Roissy CDG
Address: 10 Allee du Verger, 95700 Roissy-en-France, France (Formerly Dorint Paris Airport Roissy)
Location: France > Ile-de-France > Val-d'Oise > Roissy-en-France
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Roissy-en-France
#1 Family Hotel in Roissy-en-France
#2 Business Hotel in Roissy-en-France
#2 Luxury Hotel in Roissy-en-France
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Convention & Wellness Roissy CDG 4*
Number of rooms: 295
Official Description (provided by the hotel):
The Novotel Convention and Wellness Roissy CDG is a 4 star hotel with 289 rooms located near Roissy CDG Airport, 25 km from Paris. Ideal for a business trip to Paris or for seminars and conferences with 1,200 sqm of space across 18 modular rooms. Relax in our Wellness Club, a 600 sqm spa centre with heated swimming pool, Turkish steam bath, sauna, gym, massages and beauty treatments. Contemporary and friendly, our Novotel Cafe will tempt you with its original and varied menu. ... more   less 
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Also Known As:
Novotel Convention & Wellness Roissy Cdg Hotel Roissy
Novotel Convention And Wellness Roissy Cdg
Novotel Roissy
Roissy Novotel

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