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“Below Marriott standards”

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Paris Marriott Charles de Gaulle Airport Hotel
Ranked #5 of 30 Hotels in Roissy-en-France
Salt Lake City
Level Contributor
57 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“Below Marriott standards”
Reviewed June 19, 2013

When I travel through CDG and need to crash, I like to stay in the Sheraton, which is in the terminal, but for this trip the Marriott was > 100 EUR less expensive. This place is kind of a dog. The rooms are moderately less nice than one would expect from a Marriott. The staff is not up to par. Our waiter at the restaurant was really clumsy and poorly informed about the food. They have a 50 EUR deal that included two breakfasts (mediocre at best - come on, this is Paris), internet (fine), and a free minibar. Sounds like a great deal, but the minibar was crap -- two mediocre beers, some water, a small bottle of highly processed orange juice, and two nasty, sugary Pepsis.

The shuttle bus runs reasonably frequently, but it can get crowded, and this being Paris, people will line-jump in order to screw you over.

Overall, the quality doesn't match the brand-name. I recommend against it.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jw_slc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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864 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (123)
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Atlanta, Georgia, United States
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 18, 2013

Not impressed by the staff or the rooms. It appears the airport rush gets them flustered and disorganized at times. However, the Airport shuttle runs pretty regular and was very helpful get to and from the Airport terminals. They don't have an executive lounge so all normal amenities are served by the bar and restaurant on site. The hotel appears to be a bit dated although I didn't have any issues with anything malfunctioning. The laundry service does not deliver same day unless you pay extra..despite what you may be told. There are much better Marriotts in the city and for the money, better on that row of hotels. If you're a marriott member and need a place to lay your head between layovers, it will do the job but if not, I would choose another location for the money.

Room Tip: Make sure to stand my the taxi/airport shuttle pickup area in Terminal 1 or 2 to wait for the shuttl...
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  • Stayed May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kendle S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Puyallup, Washington
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed June 12, 2013

Not too much or too little. What's greatbis the location bc you can stroll the village of Poissy which has fun cafes and a Carrefour express for snacks and the lot. If you want to be in the airport pick the Sheraton but this was a great mix of close to the airport but not stuck in some industrial park.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gringomiller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed June 10, 2013

As loyal Marriott Reward members we started our trip at the Munich Residence Inn and finished with a night at the Paris Airport Marriott. The contrast between the two could not have been greater. We made the reservation for two rooms a month in advance and our advance requests were not honored. The bathrooms in both our room and our daughter's were very moldy, the room darkening drapes would not meet. The restaurant staff was indifferent, the tables in the bar area were not cleared. The food was very mediocre and overpriced. The only good food we had was the Marriott Burger. Drinks were terrible. The hotel advertises an airport shuttle, this is inaccurate, the shuttle only makes two stops at the airport and neither leaves you near any of the airlines, a real problem if you have luggage. After taking a test run on the shuttle we realized a taxi was necessary for the trip to Delta's terminal at a cost of 38 Euros. Express checkout was not handled in Marriott's usual efficient manner adding confusion to making our early morning flight. All in all a very disappointing and overpriced property. Next time we are in Paris we will stay somewhere else the night before our flight out.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ramblinwreck1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colombo, Sri Lanka
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 9, 2013

You cannot expect sheer luxury in this Hotel but if you are a traveler on-the-go for a busy scheduled vacation or a business trip, this is the best hotel. Situated near the Airport yet in a nice and calm area it gives you the basic needs and i have seen most of tour agencies book this hotel for their groups who travel across Europe.
I stayed in this Hotel for one night and i was travelling across Europe with a busy schedule. Rooms were clean and staff were helpful. Food was not that great, Did not had much variety for the breakfast, but gives value for money. Another drawback is that it is far away the Paris city and it usually takes around 45 Euros on a cab to the city.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Asantha S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose, California
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 4, 2013

We stayed at the Marriot Charles de Gaulle on our last night in Europe. We wanted a place close to the airport. Words cannot describe how many issues we had with this particular Marriot property. We honestly couldn't wait to check out of this place.

1) The airport shuttle does not come to the airport every 20 minutes as advertised on the shuttle sign. In fact, when you go to the hotel and see the schedule, it's more like every 35 minutes. False advertising!

Anyhow, we waited a very long 35-40 minutes before the Marriot shuttle arrived to take us to the hotel. During that time, we saw the Hyatt shuttle come around 2x, the other hotel shuttles came around 2-3x. Clearly, something is wrong when Marriot can't find a way to customers back and forth from the airport to the shuttle in a timely fashion.

2) Unclean hotel room

a. The moment we walked into our hotel room, we knew it was going to be a bad experience. Although this was a non-smoking room, it smelled like someone had smoked in there.

b. I found two hairs in the bath tub -- gross. If the cleaning staff went through there, they did not do a good job .

c. We found a small pubic hair in the comforter. I'm sure the comforter cover was washed and the hair was some how lodged in there but still very nasty. We removed the hair in question ourselves since we were dead tired and didn't feel the staff would be receptive.

Bad Customer Service

a. The hotel staff actually called our room at 11:45am on Sat June 1st as we were leaving to check out, to find out when we were planning to vacate the room. I was completely dismayed by their lack of professionalism. Check out time is 12 noon.

I can understand the front desk calling if it was 12:15, but I was legally entitled to be in the room till 12 noon since I had paid for one night's stay.

I'm not sure what the deal is with this hotel, but I would never recommend it. The service is terrible, the room is bad, and transportation from the airport to the hotel is questionable at best.





d. The carpet looked tired and old.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Girltravelver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, UK
Level Contributor
56 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed June 2, 2013

I stayed at this hotel on business for 2 nights. It is located in Roissy on what I would call an airport hotel district similar to what you find near Heathrow. The hotel experience itself was a typical Marriot experience and was overall great. My only questionmark (and this is purely a matter of tase) was the very old style hotelly carpets across the floors.

The only downside of this hotel (and I suspect other Marriott properties) is that there is no free wi-fi in the rooms and their rates are a bit high. The result is a lobby crowded with people taking advantage of the free wi-fi service there...

It is not walking distance from CDG terminals and I would strongly recommend taking a taxi there, as the free hotel shuttle bus takes about 45mins to arrive if you just missed it, can be very crowded and, of course, takes some time to get to the Marriott which is almost at the end of the line. I took a taxi back to the airport and it took only 5mins to terminal 1.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yiorgok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Paris Marriott Charles de Gaulle Airport Hotel

Property: Paris Marriott Charles de Gaulle Airport Hotel
Address: 5 Allee du Verger | Zone Hoteliere, 95700 Roissy-en-France, France (Formerly Paris Charles de Gaulle Airport Marriott Hotel)
Phone Number:
Location: France > Ile-de-France > Val-d'Oise > Roissy-en-France
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#4 Luxury Hotel in Roissy-en-France
#5 Romantic Hotel in Roissy-en-France
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Paris Marriott Charles de Gaulle Airport Hotel 4*
Number of rooms: 300
Official Description (provided by the hotel):
Located close by the CDG Airport, the Marriott Paris Charles de Gaulle is ideal for Paris travelers. We are pleased to offer a free private shuttle service to/from the airport, very convenient for travelers from Roissy CDG. Our 4 stars hotel is ideally located to attend to the Paris Nord Villepinte and Paris-Le Bourget tradeshows. Elegance, style, and unparalleled convenience - the Paris Charles de Gaulle Airport Marriott Hotel offers all of this and more for your visit to the City of Light. Business and leisure guests alike will appreciate our superb hotel location in the heart of the Roissy-en-France village. In a bright and refined atmosphere, discover our Restaurant-Bar "Le Trivium" offering a delicious "Bistronomique" Cuisine with authentic flavors. Try our coffee shop "Biscotti" - We Proudly Serve by Starbucks where you will find a selection of amazing coffees from around the world and enjoy our homemade pastries and sandwiches. Chic rooms boast luxurious bedding and high-speed Internet access; our one-bedroom suite includes a sofa bed, adding flexibility to your Paris visit. Discover our brand new equipment within our Fitness Center and connect your smartphones to track your performances and those from your friends. If you're hosting a meeting here, our hotel offers several refined venues, including three modern and versatile Next Generation meeting rooms. Be sure to spend time exploring the area during your visit as well : downtown Paris is only half an hour away via train, and the new Aeroville Shopping Mall including 200 shops, 16 restaurants and 1 movie theater is only 5 minutes away from the hotel. Families will also appreciate the proximity of Disneyland Paris (25 km) and Asterix theme parks (15 km). Plan your voyage of discovery with help from the Paris Charles de Gaulle Airport Marriott Hotel. ... more   less 
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Also Known As:
Marriott Hotel Roissy
Marriott Roissy
Roissy Marriott

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