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“Average Airport Hotel” 3 of 5 stars
Review of BEST WESTERN Paris CDG Airport

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BEST WESTERN Paris CDG Airport
Ranked #17 of 31 Hotels in Roissy-en-France
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526 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
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English first
San Casciano di bagni
2 reviews
3 of 5 stars Reviewed August 20, 2014

I went to the hotel to spend a night after 3 weeks travelling biking and sailing in Europe and really was eager to connect to the internet and have plenty of room service for me, my wife and kids. None of that was possible. The room internet was very poor or not even working and there was not any room service, from dinner to breakfast.

  • Stayed August 2014, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
Thank Guizopolis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed August 3, 2014

Beds comfortable. Room clean. Much too expensive. Internet frustratingly slow. We left before breakfast was served, and they could not find a bottle of water for us as we waited for the next airport shuttle, having been told the wrong shuttle departure time the night before. Why does every hotel now give you no option of anything other than too-hot comforters on the beds? What happened to regular sheets and blankets?

  • Stayed July 2014, traveled with family
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank Jack N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rotterdam, The Netherlands
Level Contributor
98 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 stars Reviewed August 1, 2014

Spent one night there for business.

disappointment: The hotel entrance with 3,3m/10ft8 is not high enough for coaches to park/ride under it. So when it rains, your passengers have to unload the luggage in the open air. Reversing on a busy road and then trying to park the coach on an almost full (4 coaches and 60+ cars) parking lot in the back? This is 2014, do you want to have big groups in your hotel or not?

Prepare your parkingspace (with proper yellow lines) for coaches or arrange something in the area. The staff is oblivious and uninteresting for this problem. In the morning we had to park ON the busy road to load 50+ suitcases, do you want me dead? Security guy who send me away from the entrance in the morning clearly had an attitude, remember WE are the customers and not you!

The breakfast is a simple continental breakfast. Two+ stars at best. There were some things to eat who belong in an English breakfast but were disgusting. Ignorant staff constantly walking around in the breakfast room but really "not working but pretending to work" attitude. I watched the feeding frenzy in the group room (where all the coach passangers eat). You could make a movie about that.

In the area is ...... nothing to do. The village is a 10 minutes walk.

Expensive drinks. WiFi is a laugh, in the morning it didnt even work. Receptionist isn't the one to blame i know, but when you encounter these kind of problems they just pretent to not speak so good English. It is 2014, WiFi should be FAST and RELIABLE.

The room could be cleaner, found some hairs in the bathroom. The beds were ok.

  • Stayed July 2014, traveled on business
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Remy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
1 review
2 of 5 stars Reviewed August 1, 2014

The hotel looks reasonable when you first check in, but no mini bar/ fridge in room, restaurant closes at 10:45, room service only until midnight. Burger 22 euros, a beer 11 euros. No convenience store open close by at night. Gym is just ok, it looks better than it is, some equipment not working, max speed on treadmill 9.5km/hr. gym closes at 10:40 which is surprising for an "airport" hotel. Poor sound proofing in room but beds are comfortable. Would suggest bringing your own food and drinks from airport. Really just a glorified hostel, poor quality hotel.

Room Tip: I don't think it makes a difference, I think this hotel is really on useful for an overnight sle...
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  • Stayed July 2014, traveled as a couple
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Service
Helpful?
Thank sarahharmer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bournemouth, United Kingdom
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed July 31, 2014

My wife and I stayed at the Best Western Paris CDG Airport for 3 nights as part of an organised coach tour (Leger Holidays) to see the finale of the Tour de France 2014.

We arrived late in the evening (around 9pm) but were informed that the coach drivers had phoned ahead to let them know that there was a coach-load of hungry Brits turning up. You'd have thought, therefore that they'd have been a little prepared... Unfortunately not.

Evening meals and breakfasts were so dis-organised, with food running out and not being replaced. There were no trays to carry your juice, coffee, and plate to the dining room, and breakfast was served in a long thin corridor that made it difficult to fight your way against the tide of hungry customers to get to your table.

To be fair, on our last day, breakfast was much better, but our coach was allocated the first breakfast slot (06:45) so there was lots of everything available. Every morning should have been like this, though.

So - enough of the food.

The room itself was large and comfortable, with quiet air conditioning and good double-glazing (we couldn't hear the constant stream of jets taking off / landing at the airport next to the hotel with the windows closed). The beds were EXCELLENT and extremely comfortable. The bedding was immaculately presented each day, and the room kept very clean.

Other facilities included a digital lock safe, good-sized fridge, tea and coffee-making equipment, flat screen TV (there were a couple of English channels), comfy chairs etc. Our bathroom had a full-sized bath and shower attachment, and showergel and handwash, although no soap, or shampoo etc (take your own !).

The lifts were a bit confusing - you need to use your room key to activate the lift to go UP, but you can return to the lobby without your key. The were also very slow. DO NOT use the stairwell... the doors are alarmed and you get a stroppy Frenchman shouting at you for attempting to use the stairs.

Overall, the hotel was OK, but they REALLY need to sort out the eating arrangements. The main restaurant appeared to be closed the whole time we were there, with customers directed to the breakfast room for evening meals. There is a great pizza place a ten-minute walk away in the Roissy-en-France village if you don't want to pay hotel rates for food.

We weren't there for the hotel experience, and as somewhere to sleep I can't really fault it - comfortable and quiet... but eat somewhere else and be prepared to faff about with waiting for the lift.

Room Tip: Some of the rooms apparently had no fridge. We were in room 252 which has two large beds, a fridge...
See more room tips
  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Service
Helpful?
Thank Daniel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Paris CDG Airport

Property: BEST WESTERN Paris CDG Airport
Address: 1 Allee du Verger, 95700 Roissy-en-France, France
Location: France > Ile-de-France > Val-d'Oise > Roissy-en-France
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#13 Luxury Hotel in Roissy-en-France
Price Range (Based on Average Rates): $
Hotel Class:4 star — BEST WESTERN Paris CDG Airport 4*
Number of rooms: 244
Official Description (provided by the hotel):
Located just 3 km from the Paris-Roissy Charles de Gaulle Airport, our 4-star hotel is a privileged stopover destination for every traveller. We offer guests 244 air-conditioned and spacious rooms, including 26 Superior rooms. Get around more easily during your stay and take advantage of the hotel’s convenient car park. The BEST WESTERN Paris CDG Airport Hotel also offers a free shuttle service to the airport. Stay fit and well throughout your stay at the BEST WESTERN Paris CDG Airport Hotel by taking advantage of our large gym and luxury sauna facilities. Discover our new restaurant, Live & Life The perfect combination of live music and great food: two of life’s great pleasures in one unique experience! Our low-key morning atmosphere is perfect for confidential business breakfasts, followed by warm, cheerful beats from lunchtime into the late afternoon. The rhythm accelerates in the evening for post-work drinks with friends, festive dinners or cocktails. Let the good times roll! Overview of the hotel: •4-star hotel in Roissy near Charles de Gaulle Airport •244 rooms •Four rooms with disabled access •Five non-smoking floors •Restaurant and bar •Gym and sauna •Conference centre •Dry cleaning and laundry service •Free Wi-Fi Internet access •Paying car park •Free airport shuttle ... more   less 
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Also Known As:
Best Western Paris Cdg Airport Hotel Roissy
Holiday Inn Roissy
Roissy Holiday Inn

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