1- Our immediate impression of this Best Western was negative. The woman working reception was sour. She had a dour look and we were not made to feel welcome.
2- We booked a 'non-smoking' room and after we freshened up - my husband and I both said at the same time - 'I smell cigarettes'. It was coming from outside our room. We called reception and were told our floor wasn't a 'non-smoking' floor - what did we want them to do. How about offer us another room immediately.
3- We decided to pack-up and request another room that didn't reek of cigarettes because it was giving us a headache. We were told by the same 'sour' woman at reception that they didn't have a single available 'non-smoking' room on the 'non-smoking' floor. I explained (firmly) that having a 'non-smoking' room on a 'smoking' floor defeats the purpose. She mumbled something - went into an office and suddenly a 'non-smoking room' on a 'non-smoking' floor was available. Imagine that!!! She asked us rather rudely to please make sure it didn't smell before we used the room.
This was our last night in France and we are very disappointed in Best Western. This is a brand we expect a lot from - and while it's difficult to get away from cigarette smoke in France, Best Western should make completely 'non-smoking/smelling' rooms available to guests who do not want to smell foul cigarette smoke. They should also set a standard at reception for how their guests should be welcomed and treated in their hotels.
- Official Description (provided by the hotel):
- Located just 3 km from the Paris-Roissy Charles de Gaulle Airport, our 4-star hotel is a privileged stopover destination for every traveller. We offer guests 244 air-conditioned and spacious rooms, including 26 Superior rooms. Get around more easily during your stay and take advantage of the hotel’s convenient car park. The BEST WESTERN Paris CDG Airport Hotel also offers a free shuttle service to the airport. Stay fit and well throughout your stay at the BEST WESTERN Paris CDG Airport Hotel by taking advantage of our large gym and luxury sauna facilities. Discover our new restaurant, Live & Life The perfect combination of live music and great food: two of life’s great pleasures in one unique experience! Our low-key morning atmosphere is perfect for confidential business breakfasts, followed by warm, cheerful beats from lunchtime into the late afternoon. The rhythm accelerates in the evening for post-work drinks with friends, festive dinners or cocktails. Let the good times roll! Overview of the hotel: •4-star hotel in Roissy near Charles de Gaulle Airport •244 rooms •Four rooms with disabled access •Five non-smoking floors •Restaurant and bar •Gym and sauna •Conference centre •Dry cleaning and laundry service •Free Wi-Fi Internet access •Paying car park •Free airport shuttle ... more less
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- Also Known As:
- Best Western Paris Cdg Airport Hotel Roissy
- Holiday Inn Roissy
- Roissy Holiday Inn