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“Sour Reception - Smelly Room”

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Best Western Paris CDG Airport
Ranked #20 of 31 Hotels in Roissy-en-France
Reviewed September 20, 2013

1- Our immediate impression of this Best Western was negative. The woman working reception was sour. She had a dour look and we were not made to feel welcome.
2- We booked a 'non-smoking' room and after we freshened up - my husband and I both said at the same time - 'I smell cigarettes'. It was coming from outside our room. We called reception and were told our floor wasn't a 'non-smoking' floor - what did we want them to do. How about offer us another room immediately.
3- We decided to pack-up and request another room that didn't reek of cigarettes because it was giving us a headache. We were told by the same 'sour' woman at reception that they didn't have a single available 'non-smoking' room on the 'non-smoking' floor. I explained (firmly) that having a 'non-smoking' room on a 'smoking' floor defeats the purpose. She mumbled something - went into an office and suddenly a 'non-smoking room' on a 'non-smoking' floor was available. Imagine that!!! She asked us rather rudely to please make sure it didn't smell before we used the room.

This was our last night in France and we are very disappointed in Best Western. This is a brand we expect a lot from - and while it's difficult to get away from cigarette smoke in France, Best Western should make completely 'non-smoking/smelling' rooms available to guests who do not want to smell foul cigarette smoke. They should also set a standard at reception for how their guests should be welcomed and treated in their hotels.

Room Tip: If you are booking a 'non smoking' room - make sure to request a 'non smoking' floor...
  • Stayed: September 2013, traveled as a couple
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Thank Melissa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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237 - 243 of 624 reviews

Reviewed September 12, 2013

We were family of eight....we got clean rooms...importantly frendily staff. We checked quiet late but hotel was very helpful in organising a night tour of paris. ...Will recomend it to every one. Anil jain date of staying may 19 onwards.

  • Stayed: May 2013
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Thank Anilseema
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 8, 2013 via mobile

I would not considered this hotel as 4-stars, maximum 3. We couldn't get clear info where to get free shuttle bus at airport. we asked the information at airport who asked us to walk to another terminal for 20 minutes but there was only a taxi stand and no sign for any hotel bus. So finally we took a taxi to hotel. Room is spacious but furnitures were old. There was no toothbrush, shower cap, glass or even face towel provided. The photos of lobby on booking.com look nice but in reality not the case. The PU chairs were old and dirty. The lounge table were not clean from last customers and full of oil spots and crumbs. But at least the pizza tasted good. When we tried to book a restaurant in Paris who spoke only French, we asked for the help of reception. He asked he could not help and asked us to go to the business center where there was nobody but 3 computers standing for hotel guests. At the end there was a friendly staff from the office who helped us to book the table.

  • Stayed: September 2013
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Thank Agnes A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 8, 2013

I've never been in a hotel with such a filthy and stained bathroom floor, specially round the toilet. It is really disgusting. Also the bath was not clean. I remember having the same problem last year when visiting the Maison & Objet fair, and complaining about it at the reception desk, but I supposed then we simply had bad luck with our room. This year we had a different room with exactly the same issues. Moreover other people in our company complained about this too. In my opinion they really have a structural problem.

  • Stayed: September 2013
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Thank Chris V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 7, 2013

One must wonder how hotels get their stars because this hotel does not deserve what it claims. On the plus side the room was good and reception attentive. The location is comparable to most of the other airport hotels but... the shuttle bus is seriously slow so allow at least half hour to/from the airport apart from waiting time. On the bus I had lots and lots of time to talk to other passengers and one man said he regularly worked in the area and had settled on Holiday Inn as the best after trying them all as it had the best service etc and was a 2 minute walk from Roissy village so you might try that. This hotel had one lift working and no steps down to lobby but only to an alarmed fire door so it was a 5-10 minute wait in the morning to go down to breakfast which was substandard in every way. We shared a dining area with a horde of package tour tourists all fighting to get access to the one table of hot food located in a narrow passageway. The food was, well, awful with inedible scrambled eggs, ok bacon when you could get it with the highlight of the meal being potato chips. For over 100 people 2 slow coffee machines with poor quality coffee gives you an idea of the real attitude of management - it felt like contempt. In the room it was much the same with 3 pillows for 2 persons and one little packaged cake for both with no tea but only coffee and herb tea provided. I would not go back but if you don't mind high priced hotels that cater to the lower standard of bulk package tours this hotel could be for you. Good luck!

Room Tip: Probably all the rooms are good but other than that this hotel really has nothing to commend it so d...
  • Stayed: September 2013, traveled with family
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Thank RolandWorldTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 28, 2013

I tried cancelling a month in advance on the same day of my booking because of unforseen circumstances. After much deliberation would only refund me 1/2 of my money. Obviously a theft when a month in advance someone who did not have the benefit of the service has to pay for half of the booking fee. Just make sure you are certain this is where you wan tto stay before booking. They are rude and they lack service skills and have zero compassion or business skills. A cancellation fee would have been reasonable. $ 500.00 for a service cancelled way ahead of time and never used? WOW... that's theft!

  • Stayed: August 2013, traveled with family
    • Service
1  Thank LMWinshock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 19, 2013

Clean, nice, helpful staff. The complimentary shuttle bus was good. Walking distance to eating, park, and beautiful little village. I would stay here again and enjoy the best pizza ever from the little pizza place in the middle of Roissy, picnicing in the park.

  • Stayed: July 2013, traveled with family
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1  Thank Kingsfive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Paris CDG Airport

Address: 1 Allee du Verger, 95700 Roissy-en-France, France (Formerly BEST WESTERN Paris CDG Airport)
Location: France > Ile-de-France > Val-d'Oise > Roissy-en-France
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#14 Luxury Hotel in Roissy-en-France
Price Range: $85 - $247 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Paris CDG Airport 4*
Number of rooms: 244
Official Description (provided by the hotel):
Located just 3 km from the Paris-Roissy Charles de Gaulle Airport, our 4-star hotel is a privileged stopover destination for every traveller. We offer guests 244 air-conditioned and spacious rooms, including 26 Superior rooms. Get around more easily during your stay and take advantage of the hotel’s convenient car park. The BEST WESTERN Paris CDG Airport Hotel also offers a free shuttle service to the airport. Stay fit and well throughout your stay at the BEST WESTERN Paris CDG Airport Hotel by taking advantage of our large gym and luxury sauna facilities. Discover our new restaurant, Live & Life The perfect combination of live music and great food: two of life’s great pleasures in one unique experience! Our low-key morning atmosphere is perfect for confidential business breakfasts, followed by warm, cheerful beats from lunchtime into the late afternoon. The rhythm accelerates in the evening for post-work drinks with friends, festive dinners or cocktails. Let the good times roll! Overview of the hotel: •4-star hotel in Roissy near Charles de Gaulle Airport •244 rooms •Four rooms with disabled access •Five non-smoking floors •Restaurant and bar •Gym and sauna •Conference centre •Dry cleaning and laundry service •Free Wi-Fi Internet access •Paying car park •Free airport shuttle ... more   less 
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Also Known As:
Best Western Paris Cdg Airport Hotel Roissy
Holiday Inn Roissy
Roissy Holiday Inn

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