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“Pricey but right in Terminal 2”

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Sheraton Paris Airport Hotel & Conference Centre
Ranked #9 of 30 Hotels in Roissy-en-France
Kelowna
Level Contributor
42 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Pricey but right in Terminal 2”
Reviewed July 14, 2013

A little luxury after a few weeks of small French family owned hotels. Not cheap but hey you are right in the airport. There is a charge for internet in your room- free in the lobby... at these prices it should be free in the rooms.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aliabritishcolumbia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A_Ziani_Orus, Coordinatrice at Sheraton Paris Airport Hotel & Conference Centre, responded to this review, July 18, 2013
Dear guest,

Thank you for sharing your comment on Trip Advisor following your recent stay with us. We are glad to learn that our prime location facilitated your travel. With reference to your comment concerning our price policy, we have shared your opinion with the concerned department. We appreciate our guest feedbacks in order to improve the quality of services and facilities.

We look forward to welcoming you very soon.

Warm Regards!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,832 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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South Carolina
Level Contributor
351 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 265 helpful votes
Reviewed July 14, 2013 via mobile

This hotel is an excellent option for anyone flying in to CDG or flying out early morning.
It is connected with the airport snc terminal so you don't have to go out of airport.
The rooms are clean and nice. The service is good . As a gold member I was upgraded to club lounge where the breakfast was free and appetizers in the evening were free too.
Good hotel for the location.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gotofly2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A_Ziani_Orus, Coordinatrice at Sheraton Paris Airport Hotel & Conference Centre, responded to this review, July 18, 2013
Dear guest,

Thank you for taking the time to share your review on TripAdvisor regarding your last stay. We are delighted to read that our prime location and our rooms met all your expectations. Our staff will also appreciate you took the time to recognize their professionalism of their service.

We would like to thank you for your rewarding review and we look forward to having the opportunity to welcome you back at the Sheraton Paris Airport Hotel & Conference Center.

Sincerely,

The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia, USA
Level Contributor
174 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed July 11, 2013

I wanted to refrain in the title from calling this hotel an “airport hotel”. Too often, that has negative connotations. The Sheraton Paris Airport Hotel is really excellent though. The design is clearly inspired by a cruise ship in the floor plan and décor. Not here. It’s subtle, modern, and simply exquisite. After traveling throughout France and arriving tired, it was a sheer delight to be presented with the comforts that come along with a luxury hotel. So good to be sleeping again in a bed that had more than two pillows and was elevated off the floor. Rooms were super quite as well (something that is not always the case at an airport hotel). While the room price was right (we were traveling on points), prices for everything else were on the high side. I’m glad nobody accidently opened the 16 euro 25cl Red Bull! Costs aside, the location is superb – located right in Terminal 2 and directly above the trains to Paris. If you catch an express train, you can be in Paris or back in less than 25 minutes. I wouldn’t have thought of staying at this hotel for a Parisian vacation but, because of the frequency and speed of the trains, it could easily serve as a home base. When traveling out of CDG, we’ll keep this hotel in mind again to help make the flight process a little more enjoyable.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dctrentster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A_Ziani_Orus, Coordinatrice at Sheraton Paris Airport Hotel & Conference Centre, responded to this review, July 18, 2013
Dear guest,

Thank you for sharing your rewarding review on Trip Advisor. We are glad to learn that you consider the Sheraton Paris Airport Hotel as the best hotel at an airport ever. Our prime location just in the middle of terminal 2 and just 2 floors up the train station, our soundproofing and the quality of our products and services are the principal characteristics that make our hotel one of the most convenient to facilitate our guests’ journeys.

We certainly look forward to welcoming you to the Sheraton Paris Airport Hotel in the very near future.

Sincerely,

The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
84 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed July 8, 2013

My wife and I stayed at this hotel for two nights at the end of a tour of France this July to take advantage of the great location for our flight home from CDG. This hotel is connected directly to Terminal 2, which is the terminal that we were departing from. This takes a lot of hassle out of the departure day. The hotel also sits directly above the train station, which makes the ½ hour trip into Paris very convenient. A few minor negatives include rooms on the small side, somewhat weak AC (both not unusual in Europe), and a staff that could be a bit friendlier. However, for us, these were outweighed by the convenient location for both Paris visits and flight departure.

If you feel like spending for an upgraded room, the club lounge is nice, though small. Also of note, the soundproofing at the hotel is incredible; we could not hear the planes at all. I would definitely recommend this hotel for those leaving CDG from Terminal 2.

Room Tip: Sound Proofing is excellent in all the rooms
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stone13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A_Ziani_Orus, Coordinatrice at Sheraton Paris Airport Hotel & Conference Centre, responded to this review, July 11, 2013
Dear Guest,

Thanks for sharing your comments on TripAdvisor. We are pleased to learn that you and your wife have enjoyed your stay with us especially the suitable location of the Sheraton Paris Airport Hotel. We also took note about your comment regarding the Air Conditioner and the friendliness of staff. Feedback from our guest allows us to constantly improve our service.

We sincerely look forward to your next visit.

A bientôt!

The management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naples, Florida
Level Contributor
149 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 208 helpful votes
Reviewed July 7, 2013

This has been the best airport we have found when coming back to the States from CDG Airport. The hotel had very efficient check in, an acceptable restaurant and our room was clean and ready when we arrived.

This is our go-to airport when we just want to spend a night and to the USA. We were booked on an American Airlines flight which departed from Terminal 2 and American Airline is situation at ticket counter 10. The hotel provides an airport trolly for your luggage in the lobby in the morning. From there we were able to leave the hotel and head for the ticket counter. From leaving the lobby of the Sheraton to American's ticket counter was an easy 10 minute walk.

The hotel has internet service in the lobby to print your boarding pass at no cost but I was unable to get both boarding passes to print. I was able to just walk to American's ticket counter and print the boarding passes off using their electronic kiosk. When I went no one was around the American ticket counter but don't hesitate to go to the kiosk in the Q and print your boarding passes. You can print them and then in the morning print out your luggage tags.

This certainly beats any other option, in our opinion, for traveling out of CDG and to the USA.

Room Tip: Smoking is allowed in this hotel like most European hotels, but you can request a smoke free room...
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank not2woryluv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A_Ziani_Orus, Coordinatrice at Sheraton Paris Airport Hotel & Conference Centre, responded to this review, July 11, 2013
Dear guest,

Thank you for taking the time to share your review on TripAdvisor.We are delighted to read that our prime location, our rooms and restaurants met all your expectations. In behalf on our Front Desk team, we would like to thank you also for acknowledging their efficiently work especially for the check-in.

We sincerely look forward to welcoming you back very soon in Paris and at the Sheraton Paris Airport Hotel & Conference Center.

Best regards,
The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gainesville, Florida
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 2, 2013

After checking in, found out bathroom sink in my room would not drain. Called front desk around 4:30 p.m. was told it would be fixed. At 7:00 p.m. I went to dinner. Returned to room, sink still in same condition. Called front desk again. Said they would send someone. No one came. I could not get ready for bed or relax. Called again and asked to move to another room. Told no, hotel was booked. Waited. Manager came around 9:30 p.m. said he would send someone. A while later he calls and tells me he will move me. At 10:00 p.m., I move. Around10:30, another guest opens my door. He has been given my room. Front desk calls wondering why I am in the room. NIGHTMARE especially with a 5:30 a.m. wake up for early flight.

Oh, shuttle service was terrible too. No hotel employee willing to help with that either.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Lynn G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A_Ziani_Orus, Coordinatrice at Sheraton Paris Airport Hotel & Conference Centre, responded to this review, July 6, 2013
Dear guest,

Thank you for sharing your feedback on TripAdvisor. Please accept our sincere apologies for all the consequences caused by the technical issue you described. We regret that the lack of follow up and communication had direct impact on your rest; especially that you had an early flight next morning. Your review is important to us and it was shared with the Front Office Manager and Technical Director. Please let us know more details about your stay. Please contact us via email: 00125_gsc@sheraton.com.

We look forward to having the opportunity to restore your confidence in our services for your next stay with the Sheraton Paris Airport Hotel & Conference Center.

Best Regards,

The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California, United States
Level Contributor
124 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed July 1, 2013

Stayed one night last week ( June 23) I liked the location right in the AF / DELTA terminal and if on LH or UA you will need to take a small moving train to terminal #1, There is the train station right below the hotel which makes the location great.

The rooms were small and efficient for a 1 night stay .... the bar was casual and the ground floor restaurant was just OK, $20 hamburger and salad was a bit over priced and the staff (at the restaurant) on the night I was there was not too friendly. But I guess they got a captive audience for food after 9pm ..... not too much open at the terminal.

Check-in could be faster here and at a lot of hotels ..... there were with a group and I would say its about a 5 min process for each guest checking in so if there are 4 people in front of you its a 20 min wait.....

I need at find some medicine for a cough and the front desk staff was friendly and showed me the route to a pharmacy in the terminal which is open till 8pm

For a airport hotel this place is nice clean and its really about the location if you need to stay at CDG. I believe there is a HILTON and IBIS hotels at CDG as well .....

If I had to stay at CDG I would pick here but its hard to stay at the airport with PARIS being so so close!

I was solo in the room and it would be tight for 2 persons and really tight if you added a kid or two .... I was given a room on the club floor which has a tiny lounge with free drinks and lite food....

My view was right onto the terminal and there was absolutely no noise from plans a few hundred yards away. One con of the room it was stuffy with no opening windows.... I assume they have really sound proofed the rooms being so close to jets.

Room Tip: The hotel is long ask for a room on the club level ( snack TV room for free) and close to the elevat...
See more room tips
  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DJBSFO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A_Ziani_Orus, Coordinatrice at Sheraton Paris Airport Hotel & Conference Centre, responded to this review, July 6, 2013
Dear guest,

Thank you to share your detailed review on the TripAdvisor website following your last stay at the Sheraton Paris Airport Hotel. We are glad to read you have enjoyed our location and facilities and that our Frond Desk staff was helpful to guide you until the pharmacy. We appreciate the high score you gave us even though some shortfalls you had experienced. We took your constructive comments as recommendations in order to improve our services. It is only through the guest feedback that we will be able to uphold our commitment to service excellence.

Warm regards,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Paris Airport Hotel & Conference Centre

Property: Sheraton Paris Airport Hotel & Conference Centre
Address: BP 35051 | Tremblay-en-France, 95716 Roissy-en-France, France
Phone Number:
Location: France > Ile-de-France > Val-d'Oise > Roissy-en-France
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Roissy-en-France
#6 Business Hotel in Roissy-en-France
#8 Luxury Hotel in Roissy-en-France
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Paris Airport Hotel & Conference Centre 4*
Number of rooms: 252
Official Description (provided by the hotel):
Stay connected at the Sheraton Paris Airport Hotel & Conference Centre: the only hotel built directly inside the International CDG Airport Terminal 2. Walk straight from your plane into a warm and welcoming environment. All 240 rooms and 12 suites are fully soundproofed and equipped with the signature bed Sheraton Sweet Sleeper (SM) Bed. Stay in touch with the Link@Sheraton experienced with Microsoft, a unique and convenient online experience. ... more   less 
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Also Known As:
Sheraton Paris Airport Hotel And Conference Centre
Sheraton Roissy
Roissy Sheraton

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